Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very prompt and informative communication. Kept me updated and were extremely helpful when I reached out to them. Very happy with monthly cost of insurance and very happy to be a member of Scratch and... Toon meer
Bedrijf heeft geantwoord
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Toon meer
Bedrijf heeft geantwoord
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Scratch & Patch
Geschreven door het bedrijf
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contactgegevens
124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy choice selection.
Easy to choose with clear information on line. Plenty of 'read this', before proceding, written in plain language. Hope that in the event of a claim, they are as good.
31 maart 2026
Antwoord van Scratch & Patch
Hi Mr S C,
Welcome to the family!
Thank you for your thoughtful review — it’s great to hear you found the process easy to follow and the information clear and written in plain language. That’s something we put a lot of care into, so it’s really good to know it’s coming across as intended.
We completely understand your comment around claims, and if you ever need a bit of guidance, you can make use of our Vetcareline service, available 24/7, to help you decide on the next steps before a vet visit.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very competitive price and app is easy…
Very competitive price and app is easy to navigate.
Documents received immediately.
3 april 2026
Antwoord van Scratch & Patch
Hi there,
Welcome to the family!
Thank you so much for taking the time to leave us such a great review. It’s great to hear you found our pricing competitive and the app easy to use — that’s exactly what we aim for when making things as simple and stress-free as possible.
We’re also really pleased your documents came through quickly, as we know how important it is to have everything in place from the start.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Caring and understanding company
Scratch and patch are by far the best pet insurance going. Are so caring and understanding towards you when it comes to the death of your fur baby and go beyond to help you
26 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Charles,
Thank you for taking the time to leave such a kind review. We’re so sorry for your loss, and we truly appreciate your words about the support you received during such a difficult time.
It means a great deal to know we were able to help and be there for you when you needed it most.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Going into my second year with scratch…
Going into my second year with scratch & patch great customer service again!!
1 april 2026
Antwoord van Scratch & Patch
Hi there,
It’s great to see you’re heading into your second year with us, and we really appreciate you choosing to stay with Scratch & Patch. It’s lovely to hear you’ve had great customer service again, and I’ll be sure to pass your comments on to the team.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Diane,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found the process easy to set up and at a great price, and we’re really pleased to have you as part of our growing pet-loving family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
excellent service good price
29 maart 2026
Antwoord van Scratch & Patch
Hi Wendy,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found the service excellent and good value for money, and we’re really pleased to have you on board with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Helen,
Welcome to the family!
Thank you for taking the time to leave us a lovely review. It’s great to hear you found the process easy and straightforward when setting up your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Explanation was simple and clear.
Explanation was simple and clear.
I got the information I needed. I like the 20% discount for my second pet.
27 maart 2026
Antwoord van Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave a review. It’s great to hear everything was explained clearly and that you were able to get the information you needed. It’s also great to read that you were able to take advantage of our multi-pet discount.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Cannot recommend this company enough
Cannot recommend this company enough. I’ve had pet insurance for 10 years and never had to make a claim and in the past 2 weeks we’ve found ourselves in a terrible situation and had to make two different claims. Our beloved dog Honey started with glaucoma and rapidly lost her vision. A week later experienced horrific bloody stools and dehydration so bad she had to be admitted to an emergency vets. The vet bills are frightening even though you know you’ve got peace of mind but sometimes you’re waiting for a BUT about paying. I can honestly say we were not waiting long to be reimbursed for the first lot of treatment and the second lot was dealt with directly between the vets. Customer Service is exceptional Elise was so lovely I spoke to the same advisor twice, unheard of with most organisations these days. She was compassionate and supportive. We have insurance for both our cats here and feel very lucky and confident we are with the right insurers.
16 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Tammy,
Thank you for taking the time to share your experience with us.
We’re so sorry to hear about what Honey has been through – that must have been an incredibly difficult and worrying time for you. It means a great deal to know we were able to support you when you needed us most, both with your claims and through the care provided by our team.
Elise will be especially pleased to hear your kind words – we’ll be sure to pass this on to her.
We’re really glad to have you with us and to be able to provide cover for both of your cats.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Reliable and efficient
Reliable and dealt with my recent claim very quickly and efficiently
24 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Jayne,
Thank you for taking the time to leave us a lovely review. It’s great to hear your recent claim was handled quickly and efficiently, just as it should be when you need us most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Auto renewal
Auto renewal
Got in touch via live chat as couldn't cancel auto renewal online as needed a new policy for an additional pet.
was linked to a customer services rep quickly and auto renewal cancelled for existing policy within a couple of minutes.
30 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi there,
Thank you for staying with us for another year, and it’s lovely to hear you’ve added another pet to our ever-growing Scratch & Patch family. It’s great to know our team were able to step in quickly via live chat and get everything sorted for you without any hassle.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website with good…
Easy to use website with good competitive prices. Did an online chat just to double check something before I went ahead with the policy and the customer adviser was very good
30 maart 2026
Antwoord van Scratch & Patch
Hi Louise,
Welcome to the family!
Thank you for taking the time to share your experience. It’s great to hear you found the website easy to use and that our team were able to support you via live chat before setting up your policy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Quick and easy to set up
29 maart 2026
Antwoord van Scratch & Patch
Hi Mr Buckmaster,
Thank you for taking the time to leave us a review.
It’s great to hear you found everything quick and easy to set up, and that you were able to choose the cover that suited you. We’re really pleased to have you with us — welcome to the family!
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Taking this to the FCA
Given the sham nature of the review of my claim, I will now put this matter in the hands of the Financial Conduct Authority. I am hoping they will apply a more balanced assessment of my genuine claim.
Still looking for every reason NOT TO PAY a 100% genuine claim. I challenged the original claim decision, but without presenting any new evidence they rejected the claim again. They spent all of their time highlighting policy small print without making any further CLINICAL investigations. So they are continuing to make an ASSUMPTION regarding a pre-existing condition without having any proof whatsoever. The assumption suits them because it allows them to renege on their duty to pay.
28 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Claire,
Thank you for your review.
As per our response to your previous review, we assess claims based on the clinical history and information recorded by your vet at the time of consultation and diagnosis. This helps us determine how the policy terms apply, including whether a condition falls within the definition of a pre-existing condition.
We appreciate this isn’t the outcome you were hoping for and understand how frustrating this can feel. Our decision has been made based on the clinical information available and how this aligns with the policy terms.
If you have any further queries, you can contact us via https://scratchandpatch.co.uk/contact/
Kind Regards,
Scratch & Patch🐾💙🧡
Good service.
Very good at keeping me informed with my claim and a "no quibble" claim settlement.
16 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Mary,
Thank you for taking the time to leave us a review of your claims experience — it’s really appreciated.
We’re really pleased to hear everything was handled smoothly and that you felt kept informed throughout. We hope everything went well at the vets and that your pet is recovering well.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good efficient service and quick payment of claim
My french bulldog unfortunately was diagnosed with IVDD. This required an MRI scan to confirm and surgery once it was. I found the scratch and patch adviser on the the phone very helpful, friendly and knowledgeable. The phone system to get through to an advisor was very chaotic but I got there eventually. You have to claim online which was straightforward but did take some time. I had to make multiple claims for the treatments at various times. I was kept informed via email at each stage and my claim was paid into my bank in a week which I was amazed at but I did have all my receipts & vets information to hand. This is the first time that I have had to make a pet insurance claim and have been very impressed with the service from start to finish.
27 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi Rob,
Thank you for taking the time to share your experience with us — especially given everything you and your Frenchie have been through. IVDD is never an easy situation to face, and we really do hope they’re making a good and steady recovery.
It’s great to hear that the team were able to support you when you needed it most, and that once everything was submitted, your claim was handled quickly and kept moving without any added stress. That’s exactly what we aim for during what can be a worrying time.
We do appreciate your honest feedback around getting through to us and the claims process, it’s something we will take onboard as we are always working to improve our claims journey for our customers, so it’s genuinely helpful to hear.
Thanks again for your kind words, and for trusting us to be there when it mattered.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very competitive price went on uswitch…
Very competitive price went on uswitch and Scratch & patch was best value for money and very easy to sign my dog up to help with vet fees if ever needed also excellent customer service highly recommend
23 maart 2026
Antwoord van Scratch & Patch
Hi David,
Welcome to the family!
Thank you for taking the time to leave us a review. It’s great to hear you found us good value and that getting your dog set up was nice and straightforward.
It’s great to hear our customer service team provided the information you needed to make the right choice when setting up your cover. I’ll be sure to pass your comments on — they always enjoy hearing they’ve made a difference to someone’s journey.
We really appreciate the recommendation — it means a lot.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Simply affordable and easy
There was a lovely simplicity to getting this insurance. It was clear and crucially affordable. I'm very happy with the service so far! Thanks
24 maart 2026
Antwoord van Scratch & Patch
Hi Susan,
Thank you for taking the time to leave such a lovely review — it’s great to have you on board with us.
Really nice to hear how straightforward you found everything, and that you’re happy with the service so far.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Antwoord van Scratch & Patch
Hi Samantha,
Thanks for taking the time to share your experience
Really glad to hear you found everything easy to use and that the excess options worked well for you — it’s great to have you with us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Claim paid promptly without any hassle
Claim paid promptly without any hassle. Would highly recommend Scratch and Patch
9 maart 2026
Review zonder uitnodiging
Antwoord van Scratch & Patch
Hi there,
Thanks for taking the time to leave us a review about your claim experience — we know making a claim can feel daunting, especially when you’re already dealing with a poorly or injured pet, so it’s great to hear everything was paid quickly and without any hassle 😊
It means a great deal to know you’d recommend us to others and trust Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
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