Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... Toon meer
Bedrijf heeft geantwoord
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After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... Toon meer
Bedrijf heeft geantwoord
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... Toon meer
Bedrijf heeft geantwoord
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contactgegevens
17 Middlewoods Way, S71 3HR, Barnsley, Verenigd Koninkrijk
- 01226 654654
- covid19@screen4.org
- screen4.org
Stupid and horribly coded software
Stupid and horribly coded software.
Why?
Because if you click on the WRONG camera on your phone even once.
You're stuck with it.
Logging in and out and using different devices doesn't matter at all.
And it NEVER wants to scan your results. Ever.
Waste of my time and money.
They should pay for my full flight and hotel tickets too for wasting it all.
26 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning CC,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Throughout our opening hours which are Monday to Friday 9 am to 5pm and Saturday and Sunday 10 am to 4pm you can contact our Customer Service Team on the phone, email or webchat for support for any issues that you may experience.
On the FAQ page on our website we provide information regarding all tests and information if the QR code wont scan.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
OMG Don’t use ever
OMG, shocking customer service. Please do not use if you want to go on holiday. My results did not come within the promised window (forcing emergency retest at Gatwick). When I raised with customer service they were un helpful, referred to a small reference in terms and conditions rather than all other references to complete within 24 hours of receipt in lab. (No apologies for having incorrect opening hours on website or other incorrect t correspondence).
24 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Sam,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Delivery delays not made clear
Travelling to Italy, we had to have PCR’s taken within 48 hours of arrival. Arriving at 0920 on a Saturday, we took the tests at 0920 on the Thursday. Posted immediately. Royal Mail tracking confirmed tests delivered at 0744 on the Friday. THE PROBLEM HERE WAS NOT CAUSED BY ROYAL MAIL. Screen4 failed to explain in their paperwork that the postal address to which they had the samples sent was not their lab - and that a courier would collect PCR’s from the delivery address and take them to the lab “at the end of the day”. So an additional 16 hour delay CAUSED BY SCREEN4 SPECIFYING A POSTAL ADDRESS THAT IS NOT THEIR LAB BUT A PLACE WHERE THE SAMPLED ARE COLLECTED “AT THE END OF THE DAY “- and as a result, not delivered to the lab until 11pm Friday night. Results were not received in time for take off of our 6am flight on the Saturday. Flight landed in Italy at scheduled 0920 - results were emailed (too late) at 11am on the Saturday. Screen4 will say they say “within 48hours” but don’t make it clear that the PCR’s will sit undealt with after Royal Mail delivery until later in the day, and reach the lab at 11pm. If that was clear, we would not have used them
21 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Sheila,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Very helpful live chat from Sophie
Very helpful live chat from Sophie! Answered all my questions quickly and helped put my mind at ease!
21 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Velo,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Great service and great value for…
Great service and great value for money. So pleased to have booked my recent fit to fly PCR with this company. From start to finish they were efficient, effective and highly professional. The website is extremely easy to use and the clinician at Bristol was very calming and reassuring at a time when I felt quite stressed! I was under time pressure and Phil whom I dealt with via the phone could not have been more helpful and really went the extra mile to enable everything to run smoothly. It was also easy to access the results and get a hard copy in case of internet glitches at checkin. I would use them again.
20 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Pamela,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Phil and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
I informed Jamie that although I had…
I informed Jamie that although I had been told on the phone that there were plenty appointments available between 9.20 and 3.40 pm on 3rd March I was unable to book for 12 or12.30. I was advised to book a slot for 3.20 pm and then Jamie replied to say he would alter it to 12.30pm, which he kindly did.
19 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon John,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Highly Recommend for your Tests
Used Screen 4 on a previous occasion and was really impressed with the service received and recommended their services to family and friends. Today we needed to make an enquiry around arranging further tests and decided to use the chat facility for some clarification and assistance over time and dates. Chatted to Jamie who went above and beyond and sorted out the issue with the minimum of fuss. He sorted our minor issue over times and sent out clarification emails, before being asked. Again we will be telling everyone to use Screen 4 should they require tests in the future. Screen 4, Jamie did you proud.
19 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon John,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Brilliant customer service from Sophie
We had a problem depositing our PCR tests prior to our family holiday and were very stressed about them not getting to the lab in time. Sophie was absolutely amazing. She calmed me down, ascertained how best to fix the issue and even stayed behind after the office had closed to check that the courier had collected our tests. Throughout the day she did exactly what she said she would do and called regularly with updates. Sophie is the epitome of fantastic customer service and Screen 4 are very lucky to have her representing them.
19 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Chris,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Jamie did a great job very professional…
Jamie did a great job very professional and instantly sorted my issue. Great customer service 100%
19 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Mark,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
PCR Test for Travel
Prompt delivery of test and quick turn around for obtaining results.
Telephoned the company a couple of times with questions which were answered in comprehensive detail. Found the staff helpful especially Phil.
16 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Sue,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Phil and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Patient and knowledgeable.
I had a whole page of questions and Sophie was absolutely splendid. Patient and knowledgeable, she was able to give me info to ensure that Screen 4 was perfect for us.
16 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Mr and Mrs Sturgeon,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
It was very difficult to get answers, but got there in the end
It was very difficult to get clear instructions. In essence I simply wanted to know that in order to get a PCR test completed I wanted to know that if I was travelling on a Friday I should check with my destination country when the PCR test should be done. In this case 48hrs before boarding. I then wanted to know when I get the results and it was like pulling teeth to get it confirmed that if I use the clinic drop box, then a courier will pick up my test at 4pm and take to lab that night. This should therefore ensure I get my results the following evening.
15 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Charlee,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements.
Government Guidelines can change as often from a daily to weekly basis.
Therefore we advise for any for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Olivia have provide great service
14 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Yicki,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Olivia and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Spoke to Elise as we had a problem with…
Spoke to Elise as we had a problem with our application to St Lucia.
Elize was so helpful and responded with an email to us confirming information needed straight away.
Excellent customer service Elise thank you.
14 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Mrs S Green,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
kirsty was excellent and changed our…
kirsty was excellent and changed our timings without fuss.
it is good to have ease with communication, thanks.
13 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Mr Tomlinson,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our fantastic Customer Service Team Member Kirsty and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Good online customer support service
The support agent, Olivia helped me and was able to solve the issues quickly.
12 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Saree,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Olivia and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Excellent Service
On time (in fact kindly saw us early). Test explained, administered carefully, done excellently. Chris who looked after us was empathetic, clear and professional. Would want him every time!
12 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Robin,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
The worst test possible
The worst test possible. DON'T BUY IT. The QR code won't scan on their website. When I scanned it in a regular way, as instructed, and copied the number, it went through one step but then impossible to save it. Office closed in the evening, no customer service. They used to have much better tests as I used them many times but now it's much worse system. I'll never use them again!!!!!
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Morning Greg,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Throughout our opening hours which are Monday to Friday 9 am to 5pm and Saturday and Sunday 10 am to 4pm you can contact our Customer Service Team on the phone, email or webchat.
On the FAQ page on our website we provide information regarding all tests and information if the QR code wont scan.
We are sorry you couldn’t reach us when you needed us the most and hope you choose to use us again in the future.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Excellent information and service
I was concerned with which test to take prior to my Jamaican flight. Kirsty was extremely helpful and gave me the confidence to book my clinician rapid antigen test.
11 februari 2022
Review zonder uitnodiging
Antwoord van Screen4
Good Afternoon Richard,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our fantastic Customer Service Team Member Kirsty and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Antwoord van Screen4
Good Afternoon Louise,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our fantastic Customer Service Team Member Kirsty and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
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