scubadivestore.co.uk Reviews 16

SCAM!! The website is so well designed and they even send you purchase order confirmation and a personalized email but you’ll never get your stuff. Emailing them is useless. Calling them even more. You’ll also notice their WhatsApp button redirects you to another company, and their Instagram profile says “If you want your account back just deal with me”. I reported this as fraud to my bank and investigation is ongoing.

If I could give 0 stars I would. Fraudulent company who could not care less about customer service. Ordered for Christmas on 10th December. Still waiting for dispatch or even a reply to my messsges. I have reported to my bank and am now awaiting a reply.

I had a fantastic experience buying my wetsuit! The team truly went above and beyond to help me find the perfect one. When the first wetsuit wasn’t the right fit, they gave amazing advice and guided me through what to look for so I could choose with confidence. Their customer service was exceptional from start to finish. I’m absolutely thrilled with my new wetsuit and couldn’t recommend them more highly!

I dont know if my experience is the same as everyone else, I placed an order a while back for 2 items, both shown as in stock. Later that week I had an email saying it may take upto 30 days to ship as per t's & c's, which i thought odd as they should of been in stock and ready to ship. I gabe it benefit of doubt but after another two weeks I called, the chap I spoke to was very apologetic, told me they had one part of the order and would send it as a sign of good will, which he did and it arrived as he said it would, the second item arrived 2 weeks after that. He explained that they have to wait for shipments from their suppliers before they send anything out, I assume they have a very small premises and cant hold everything they have online. It would be good if this was explained on their website or before finalising and order, thats the only reason for 4 stars instead of 5.

I have bought a couple of things from these guys.
Excellent service, great advice, delivered as promised. I had to send one item back for replacement and support was great. The return for replacement process is not fast but it is as described in the return instruction.
I would not think twice about ordering again from them.

Believe me , this is a TOTAL scam , you will not see your product after paying , just try ring the phone number on the website , just rings out 100% of the time and they will not respond to your emails , there are only 10 reviews for this company so all probably written by the owners - TERRIBLE EXPERIENCE

Excellent customer services, ordered a product they wouldn’t have in stock for a while (manufacturers shipping issue), they contacted me and offered a free upgrade & sent it next day delivery.

Highly recommend.

Great service. Ordered two face masks that arrived very quickly. I even had a phone call from them to confirm despatch as one of them was marked as on back order but had arrived that day.

I've ordered from these guys online and now at a dive show. Really know their stuff and great prices. Friendly and easy to deal with. I'd really recommend them.

Was let down by a local dive shop who were serving my elderly Mares regulator which was returned to me in a box of bits 6 hours before I left for a weeks diving in Scotland. Dean sorted a very reasonably priced Apex MTX-R for me and was happy for me to pick it up from his warehouse early on a Sunday morning. These guys are competitively priced and prepared to go the extra mile, would certainly use again

My wife bought a wetsuit online from Scuba Dive Store. I emailed them on a Sunday to ask if could be delivered by the Thursday as my wife wanted to take it to Brazil with her. They called me Sunday afternoon to say that they were not due to receive the new suit from the suppliers until the Tuesday and would send it overnight so we would receive on the Wednesday. They then said that they had the older version of the same suit in stock and would send one out immediately for her to borrow so she would definetly have a suit to take with her. Both suits arrived in time and she has gone to Brazil very happy. Thank you for the fantastic customer service.

A few weeks back I took a stab in the dark on the internet hoping to find a site selling a particular Mares Dive Computer.
I came across Scuba Dive Store & despite it being a Sunday I wrote my request via email not expecting a reply until later on Monday. I received a reply & in minutes we were having a direct conversation via WhatsApp.
Paula knew exactly what I was after, the timeframe to receive it and clearly had a great relationship with Mares as every aspect of the order was effortless for me. While I remain living in Europe I'll be sure to refer back to this company for any future questions and purchases.
I sought out how to leave a review for this company because credit is due for their swift and easy service.

By way of an update, ScubaDiveStore has now refunded me the original fee for the faulty Aqualung i330r I purchased. I think the management is now changing and they have been proactive in resolving my situation. Thank you, Paula and Dean. I hope things progress smoothly for you from now on.

Brilliant customer service. Had one item out of stock but called me immediately. Great communication and resolved the stock issue really quickly. Everything was super easy - wish every online shop was as good as this.

well I've done it and actually found the worst dive shop supplier on earth
1) Placed my order on 21 Nov 2022 as a Christmas gift for my son getting his PADI cert
2) week later 28th checked website to see how order progressing ...website said no order placed....
rather concerned (as the money had been taken) I chased via email ....waited ....waited
3) 30th Nov finally had reply my order had been placed ... expecting new stock in 2-3 weeks but no guarantee
4) 11th Dec emailed as Xmas approaching , reply on 12th said Aqualung were shipping them from USA ) to the store ...great !
5) 19th Dec emailed for update .....no reply
6) 30th Dec chased once again ..31st received an email saying the dive store had tried to call me (I didn’t get any call )
no email update on order....waited

7) 5th Jan emailled once again to ask for either a reasonable update on ETA of said order or a refund ...dive store replied saying they would issue a refund .

at no point has the store apologised for the delay or lack of fulfillment of order... awful way to operate .

if they didn't have stock the website should have at least stated that or it would have been nice to hear from them that there may be a delay....awful service

only use this store if you like your time wasted, and be treated like you are the problem for what you ordered .