DO NOT TRUST
DO NOT TRUST
I placed on order via the company website for a granite top table on 9th March. Initially I paid £1050 for the table and £95 delivery via debit card but I was informed there was an additional shipping charge due to my location in Scotland and was refunded this money and asked to pay via a new link via tide weblink on this new link I paid £1050 for table and £275 for delivery.
I made this payment which said it would be via debit card but later found out this was actually a bank transfer which does not have the same protection.
I have had multiple interactions with Nat Ryder regarding trying to arrange delivery. Very nice in communication but not making any progress. He even suggested via text I should arrange my own courier for collection which was the last straw
I have had no delivery 2 months down the line.
I have made numerous calls, 9 text messages and 2 emails to try to arrange delivery.
I searched reviews on google and facebook and found multiple people out of pocket with no refund and items not delivered. I spoke to nat on the phone and said I think I wanted to proceed with full refund and I would check with my husband and let him know the outcome. He did offer to waive the delivery fee for me if I kept the order. My husband and I decided we would prefer to request a full refund as we no longer wished to have interactions with this business and wanted our money back.
The day after I send email and texts requesting full refund (as Nat funnily enough wasn’t answering his phone) I got an email to say he had proceeded to arrange and book a courier and full refund was not possible as the courier had been paid for and he was waiving our delivery fee. I contacted him to say I did not instruct him to book a courier and any funds he has paid for are at his expense and I still wished a FULL refund.
I do not have a full refund and he has never acknowledged my request for this- I am still waiting for the money to come back into my account.
I have reported him to the police. I have reported him as a scam via my bank and I urge you to not buy anything from this man or company.






