Sears PartsDirect Reviews 

No customer service available! I placed an order on May 7th, 2026 and email stated I can view order status in 24 - 48 hours. When I checked back status showed "Preparing to Ship". I began checking again about a week later and nothing changed on Order Status. I attempted to get an update and was advised I'd receive an email in 2-3 days. Never received an email from them and requested status multiple times over the next two months. The AI Assistant is useless and there's no customer service phone number anywhere on their site.

Today is July 22nd. I ordered a lawn tractor part on May 31.

It did not ship, and around June 15, the order status changed to no longer available. Credit will automatically be issued for this part. To this day, no credit has been issued. There is no way to get a real person to talk or text with.

I sent emails, and so far the responses are: Thank you for contacting us regarding your concerns with your recent order W980518 from searspartsdirect.com. We do appreciate your feedback. We have escalated the issue to our escalation team for a refund for the part 53219****. You will be notified once we receive an update on the refund.

Kindly allow some more time.

Please accept our apologies for the inconvenience. We appreciate your business and thank you for choosing Sears.

I decided to order from Sears instead of Amazon out of nostalgia. I looked up a part for my dishwasher.

The delivery date said July 8th - two days. Fine.

I ordered, was charged, then later got a text saying it would be delayed until July 20th - too long for me.

I asked the Chatbot to cancel my order and it said it was canceled. I went to a local brick and mortar appliance parts shop and surprisingly got the same part for a lower price.

Today, July 9th, the Sears package arrived! So, Sears has done nothing but create a mess for me - they are eating my time with this. I went to their website to do a return, and apparently I now also have to eat the shipping.

I called, was put on hold for 12 minutes, then a robot said they couldn't take my call at this time - call back later.

Really absurd.

Their chat bot helped find the parts we needed, Then Nelson confirmed they would work. ordered the parts and the NEXT DAY THEY WERE DELIVERED !!
What Service!!
Next time I need parts I will Start with SEARS PARTS DIRECT !!

Perfect fit, arrived in 36 hours.

I needed a filter cage and float for my perfectly fine Craftsman 16-gallon shop vac. I found SearsPartsDirect and the necessary parts were in stock. I got nervous and concerned when the status didn’t change from PROCESSING to shipped. I was glad and surprised when the parts arrived ON TIME. The site needs to invest in its AI-driven process but I am a happy and satisfied customer

Ordered item, cancelled a couple hours later, 10 hours later they shipped it. Charging shipping cost and return cost. No human to speak to.

I get the feeling this is not a legitimate company but rather a scam company. There is no way I have found to contact anyone actual person, their online chat is only AI. And even though on their website says there are many high rated reviews, since there is no way to write a review on their website points once again to be a fraudulent company.

Ordered on Wednesday, given a delivery date of Monday. Had the part in my hand by Friday, so didn't even have to wait the weekend to fix my dryer. Shipping was fast, great communication/updates on my package. Very pleased with the item I purchased, which was reasonably priced compared to other stores, and much less expensive than hiring someone to fix it.

Absolutely the worst service ever. Placed an order on June 8 and was confirmed for shipment on June 9. A week later I asked for a status update, but was only able to connect to a Chat Bot, no phone number to call. The bot said I'd get a response in 3 days - never happened. Tried again and same result. Finally found a backdoor into their call center and asked for order cancellation 2 weeks after placing order. The operator said they'd put a "request" in to cancel it - couldn't cancel it right then. They said I'll get a response in a couple days. Absolutely terrible!

Sears sucks...no phone ...no reply on all emails sent out to you so you cant ask a question....no service exist....pure ai shit

Ordered and super-fast shipping from SearsPartsDirect. Exactly as described. Excellent weed-wacking twine.

Terrible experience. I ordered a sensor optic for my Kenmore refrigerator on February 16 for which I was charged $41.23. I was told it was on back order. After a few weeks I checked status and found out that the order was cancelled because the part is no longer being manufactured.

I was never informed when it was cancelled. I have been trying to get a refund to no avail. I get a message that I will receive an Email within 3 to 5 Working day but no email or refund arrives.

IT IS TIME to File a Class action lawsuit as it appears that many other customers have similar complaints

Item I ordered was listed to be in stock. I have since recieved 2 emails stating it is back ordered. Cancelled order as I can get the same item from Amazon in 2 days. When I canceled the order the AI assistant informed me that refund of my pruchase price would be reviewed by the supplier and was not guaranteed. ($452.85) This is unacceptable because the item was scheduled to arrive on June 4, 2026 and it is now June 12, 2026 with the current status of "Back Ordered". I tried several times to reach a live person and was not able to access a human being either by phone or by the website. I will try very hard in the future to purchase my items anywhere but Sears PartsDirect.

I ordered a part on May 28. I was promised delivery on June 3. I never received tracking info. On June 3 when i did not receive the part, I contacted them via their AI chat. It promised me an update within 3 days. I never received an update. After June 7, I requested an update every day, and every day, I never received an update. They make it impossible to contact them. I want a refund, but the AI chat just tells me that it cant do that because it is waiting for an update. It's a fraud. They stole my money. I have opened a dispute with my credit card company.

Can't get a straight answer from AI and don't want to order the wrong part.
Have tried every other extension to try to get a live person but it is all AI.
This is the worst kind of customer service.

Made an order. Less than an hour later I tried to cancel my order. Site said I couldn’t but I could return them.
When the order showed. Only two of three parts arrived. Looked at my order status. Showed the expensive part was canceled, but I was still charged $300 for the part. Returned the two parts they did send.
Was only credited for one of the small parts. Parts direct has ZERO customer service. It’s all AI.
Was unable to get my refund. I did a chargeback with my CC company. It was denied.
NEVER DO BUSINESS WITH SEARSPARTSDIRECT

I received the parts I ordered in a timely basis. My problem is the way the return was handled. I can understand the paying for return shipping is something that can’t be avoided. But I ordered two items and was returning both. Both items came together and I paid shipping. Upon requesting return of both items I could not return both items together. I had to return both items and pay shipping for two packages even though they were on same order. Will be more careful if I need to buy from them again.

Better than the standard version that comes with it

I ordered a part that was supposed to be new and instead I received a Reconditioned part. when trying to resolve the issue All I get is some AI BS!