Sebago Reviews 

This is my first time writing a negative review, but I felt I had to after leaving the store feeling like I’d been fooled after speaking with their manager.

The shoes are advertised as “4 seasons,” “waterproof, flexible and durable.” I bought the Classic Dan Leather Loafers on 26th July 2025 (£240) with the expectation they would last a couple of years, especially as they were marketed as a premium, durable option. I thought it would be worth investing more than double the cost of other loafers, which usually last me 1–2 years.

Unfortunately, after just 2.5 months of light wear (3 days a week, only walking to the tube and office), the soles were already halfway gone. The store staff told me to go across the street and pay £110 to get them resoled — otherwise the damage would reach the upper part of the shoe and cost even more to repair.

When I raised this in the King’s Road Sebago store, I was referred to the manager. His response was essentially: “You bought leather soles, what did you expect?” I explained that for £240 “durable” shoes, lasting less than 3 months was unreasonable. He gave me an example of how he owns the same pair in black, only wears them on special occasions, and had to resole them after a year. I replied that a year sounded reasonable, but 2 months is far outside the norm. His reply: “We never said how long they would last” and “The soles are made to be resoled.” Definitely not what I was expecting to hear.

Sebago UK head office wasn’t helpful either. Their email response was: “Unfortunately the Kings Road store is operated independently and as such we are unable to process returns or offer advice on their behalf. If you feel that your shoes have a manufacturing defect, I recommend bringing them back to the store with your proof of purchase.” Draw your own conclusions from that. So, 2 months after purchase, I’m £240 down and now being asked to spend another £110 just so that initial £240 isn’t completely wasted — all while being treated like a fool.

After checking with a solicitor, this appears to be a breach of the Consumer Rights Act 2015, which requires goods to be of “satisfactory quality” and “reasonably durable.” Sebago’s position is simply to deny any responsibility. Luckily, I purchased through Amex, whose customer service is excellent, and I’ve raised a Section 75 claim with them in the hope of getting my money back.

I honestly liked the look of the shoes, but the experience has left me feeling scammed. At this point I regret buying them and can’t recommend Sebago to anyone. Not my first pair of leather-soled shoes, but it will certainly be my last from this brand.

Excellent shoes, prompt dispatch/delivery and the price is very reasonable. A very good company indeed.

Arrived very quickly and look really good.

Fast delivery and excellent shoes at a very good price for both pairs.

Easy to order and arrived within the express delivery 1-2 day window. Good quality boat shoes, solid construction and comfortable from day one.

Great at customer service and support

Good quality shoes. Classic designs.

I had an issue re sizing. Problem resolved due to great customer service . Cannot fault it in anyway

Great shoes high quality had to return for smaller size at my cost not really ideal as free returns would have been nice but not available cost of £15 to send back for exchange and waiting another week for return

The shoes arrived promptly but with a scratchy on top of one of them

good quality, worn sebago shoes for 20 years plus

Right colour, navy blue with black sole rather than white.

I’ve bought several pairs of Sebago shoes and boots over the years, and I love them. On this occasion, I took advantage of a pair of boots in the sale that was emailed to me, which were a bargain not to be missed … great Sebago quality, great boots, and for a price that was just ridiculous, a serious bargain. Add to this a great delivery service, quick and fully traceable, I just couldn’t be happier!
I’ve been a long time Sebago customer, and I will continue to be so for a long time to come!

Everything was exactly as I was expecting! Great products

I’ve been wearing Sebago docksiders for over 30 years well made tough little work horses!

Excellent quality of shoe and value for money. Arrived quickly, and one return dealt with quickly as well. Will buy more products for sure.

Good communication and a wonderful product

Super nice shoes
Super polite staff in the kings road store