Exclusive Secure Care Services Reviews 

very professional

The above staff had performed his job with compassion and care. He make sure his patient is safe alll the time.

Helpful and pleasant staff from phoning to collection of the patient from our ward.
We do not use this facility very often but it was a good experience.
Thank you

Very helpful, did a great job.

Excellent transport service, quick response, efficient, professional and very flexible and child-focused. A massive thank you to all staff especially Laura and Alex.

The team was excellent , kept the patient updated once they were introduced .Arrived in time

We have used ESCS a few times now, and we have found them to be professional and very helpful.
The first I had to complete the request form, I wasn't sure if I was doing it right, so when I called for some help, the lady was brilliant. She took me through the form and explained what each section meant.

Staff were very engaged. Friendly and caring

Timely service

Very well organised, excellent communication and considerate for the needs of our organisation

Excellent service
The advisor I spoke to was very helpful and supportive. The waiting time was also quite reasonable and the patient didn't have to wait for long. Communication from the team was great and I was kept updated at every stage of the transfer.

Understanding service, very professional.

Excellent service
Good communication regarding arrangements for meeting and once on site. Patience and professionalism displayed at all times.

Thank you for your care and compassion with transportation

Fabulous service.
Very efficient and friendly

Brilliant service staff go above and beyond, always helpful on the phone when making bookings , staff in transport always respectful and willing to support people being transported as well as giving support to
Families

Our daughter, unfortunately, is in the secure mental health system and had to be transported on two occasions by your staff, the same staff attended on both jobs. Today, 31/8/23, it was from Swallownest Court to Waterloo Manor. The staff have always treated my daughter kindly, fairly and with respect. We have met this team during the first time you transported her and they were very helpful, friendly and chatty with us. We are full of praise and thanks to these staff, keep up the excellent work and again, thanks.