the prices are very cheap compared to the fantastic quality you get in return , definitly not the first time ill buy from them
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Я постоянно покупаю у вашей компании продукцию и очень довольна всем, Вы можете просмотреть мои заказы, и я думаю, вы рассмотрите вопрос на счёт того, чтоб дать мне карту постоянного клиента. С Вашей... Toon meer
Bedrijf heeft geantwoord
Self protein is absolutely number one for me! I add a little ahead of exercise and sometimes other days and I feel better and more alive! Self protein är absolut nummer ett för mig! Jag tar lite inna... Toon meer
Bedrijf heeft geantwoord
La recensione riguarda la nostra esperienza come associazione in merito all'ordine on line. Tempi di consegna rapidissimi ai livelli degli e-commerce più blasonati. Per i prodotti non c'è bisogno di d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Self Omninutrition is a brand dedicated to enhancing your performance and well-being through high-quality sports nutrition products. Our mission is to empower You to reach your full potential by providing exceptional products and support. We produce a wide range of products such as supplements, vitamins and proteins but also protein creams and snacks. Our mission is to make our clients happy of living a healthy and tasty life, that's why we have created a new "Flavour Technology" that will allow you to find the perfect taste! We have been striving for over 20 years to make a positive impact on the health and well-being of people worldwide, that is why Your opinion is really important to us, please leave your most honest review!
Contactgegevens
Speditionsvägen 45, 14250, Stockholm, Zweden
- +46 8 645 79 59
- info@self.nu
- selfprotein.com
4,8
Uitstekend
298 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prodotti di qualità e specifici per ogni esigenza
Consegne veloci, prodotti ottimi e buoni
26 juni 2025
Antwoord van Selfprotein
Ciao Laura,
la tua opzione conta grazie!
Siamo lieti che sia rimasta soddisfatta del nostro servizio e dei nostri prodotti.
I clienti come te ci spronano ad offrire un servizio sempre migliore. Grazie per contribuire alla nostra crescita.
Ti auguriamo una buona giornata
Self Team
Aspetto il pacco ancora
Aspetto il pacco ancora, dal 23 giugno, e nonostante ciò si paga anche 6€ di spedizione.
23 juni 2025
Antwoord van Selfprotein
Ciao Luigi,
ci dispiace sinceramente per l’esperienza che ha vissuto e comprendiamo perfettamente il suo disappunto. Il ritardo nella consegna è stato causato da un disguido da parte del primo corriere, ma ci siamo attivati tempestivamente per risolvere la situazione con una seconda spedizione tramite BRT.
Siamo consapevoli che quando un ordine ritarda, la delusione ricade su chi l’ha gestito, e per questo ci siamo impegnati nel seguirla passo passo, aggiornandola via email e offrendole anche un nuovo invio del prodotto senza alcun costo aggiuntivo.
Ci teniamo a sottolineare che la spedizione per ordini superiori a 20€ è gratuita, e in ogni caso, per scusarci del disagio, le abbiamo riservato un codice sconto del 40% sul suo prossimo acquisto.
La ringraziamo per aver comunque riconosciuto che la sua recensione non era rivolta direttamente a noi. Ci auguriamo di poterle dimostrare in futuro la qualità del nostro servizio e riconquistare la sua fiducia.
A presto,
Self Team
Antwoord van Selfprotein
Ciao Enrico,
Grazie di cuore per il tuo feedback!
Siamo felicissimi di sapere che la tua esperienza è stata così positiva. Il tuo feedback ci motiva a fare sempre del nostro meglio!
Buona giornata,
Self Team
Antwoord van Selfprotein
Ciao Giuliano, grazie per la tua recensione!
Siamo felici di sapere che hai ricevuto i prodotti rapidamente e che la qualità ti ha soddisfatto.
Il tuo feedback è molto importante per noi e ci motiva a continuare a offrire un servizio puntuale e prodotti di alto livello.
Se hai bisogno di assistenza o desideri consigli su come utilizzare al meglio i nostri integratori, siamo sempre a disposizione!
A presto,
Self Team
Antwoord van Selfprotein
Hi Fabrizio,
Thanks a lot for the awesome feedback - FIVE STARS customers like you make our day! See you next time! ⭐️
Have a great day,
Self Team
Great product for great price
12 mei 2025
Antwoord van Selfprotein
Hi Filip,
Thank you so much for your review!
We’re glad to hear you found the perfect balance of quality and price in our products. We’ll keep working hard to bring you the best in both performance and value.
See you again for your next order!
Self Team
Tutto più che OK!
2 mei 2025
Antwoord van Selfprotein
Ciao Luisa,
grazie per la tua recensione positiva!
Siamo contenti di sapere che la tua esperienza con Self Omninutrition sia stata più che soddisfacente. Lavoriamo ogni giorno per garantire prodotti efficaci, spedizioni rapide e un servizio clienti sempre pronto a supportarti.
A presto,
Self Team
Antwoord van Selfprotein
Hi Carl,
thank you for your feedback!
We are delighted to hear that you loved our products and services!
We wish you a great day
Self Team
Antwoord van Selfprotein
Hi Ferdinando,
thank you for your feedback!
We are delighted to hear that you enjoyed our products and services
We wish you a great day!
Self Team
Always excellent service
Excellent service, one the best on line shopping experiences (probably the best) I have ever had. The quality of the products is undisputed. Totally recommend it
17 april 2025
Antwoord van Selfprotein
Hi,
thank you for your feedback!
We are glad to hear that you enjoyed our products and services, costumers like you are the fuel for our passion!
Have a great day
Self Team
Top notch experience
Top notch experience. Free FedEx delivery to Estonia took 4 business days and the product ordered (Iso Whey Premium) is excellent. Although the website could use a facelift, the only payment method offered is PayPal, and there is no option to track the delivery, everything works smoothly.
7 april 2025
Antwoord van Selfprotein
Hi Marina,
Thank you for your review! We're glad you had a great experience and are enjoying the Iso Whey Premium. We appreciate your feedback on the website and payment options, and we'll keep it in mind for improvements. Thanks again for your support!
Have a nice day,
Self Team
Misleading information and no response from customer service
I placed a small order and was charged unexpected customs fees, despite being told they wouldn’t apply.
The first time I ordered, shipping costs were included, but FedEx later charged me customs fees. Customer service assured me this was an isolated case and kindly compensated me with a free product.
Before placing another order, I reached out to Carmen Grossu (Financial Assistance) to confirm whether customs fees would apply again. She clearly stated that no additional charges would be incurred, so I trusted that information and placed an order of 48.29 NOK.
Shortly after, DHL charged me 349 NOK in customs and shipping fees — more than seven times the value of the product.
Since then, I’ve made several attempts to contact the company, but I’ve received no replies. It has been impossible to get in touch with Carmen or anyone else who can offer an explanation.
This experience feels misleading and deeply disappointing. I acted in good faith based on the information provided, and was left to cover unexpected costs.
I expect either a refund for the customs fees or an alternative compensation, as this situation was caused by incorrect guidance given by your staff.
10 april 2025
Antwoord van Selfprotein
Hi Helena,
Thank you for your patience, and we sincerely apologize for the inconvenience caused. One of our colleagues has just reached out to you to resolve the situation.
As Norway is outside the EU, any order from Sweden will incur customs duties and import charges, which are unfortunately beyond our control. We are truly sorry for any confusion this has caused and appreciate your understanding as we work to make this right.
Have a nice day,
Self Team
Ottimi prodotti
Ottimi prodotti! Ho acquistato le maltodestrine e gli amino essenziali. Rapidi nella consegna, professionali.
24 februari 2025
Antwoord van Selfprotein
Ciao David,
Grazie mille per la tua recensione! Siamo felici che i nostri prodotti e il servizio di consegna abbiano soddisfatto le tue aspettative. Ti aspettiamo presto per il prossimo ordine!
Buona giornata,
Self Team
UPDATED ** Made an order and have not received any response
***UPDATED*** SelfProtein contacted me inmediately after I published the review and they refounded me 100% of the money I paid. Although they never gave me any reason on why my order was never shipped or why they never contacted me after I made the payment, I still appreciate the urgency in which they handled the reinbursment. Based on this I have changed my rating. I still recommend their products. - For anyone interested, you can see the original review below.
-------------------------------
Hi! Be aware of this website. I usually buy their products through retailers in Norway, because I think they are really good. But on March 30th I made an oder (Order # 12443) and I have not received any emails/communication that my order has been shipped. I want to cancel my order and get my money back ASAP. This is not a serious company/site, I can see that with the "free shipping" advertisment they try to attrack people, and unfortunately I am reading today here on Trustpilot that I will probably have to pay customs for this order. No info about this online. It's a shame because I have been using their products for the last 2 years, however a full week without any commnunication to the costumer, not OK. I tried to reach them trhrough their customer service form online, but no response so far. I request you reinburst the money I paid ASAP. given the fact I have no emails from you regarding the status of my order!
30 maart 2025
Review zonder uitnodiging
Antwoord van Selfprotein
Hi Caroline,
Thank you for updating your review, and we're glad to hear that the refund was processed promptly.
We truly apologize again for the lack of communication and the inconvenience you experienced with the order. While we regret not having provided an explanation at the time, please know that we took your case seriously and acted with urgency to resolve it as quickly as possible.
We're grateful for your continued support and that you still recommend our products despite this situation.
Should you need any assistance in the future, we're always here to help you.
Best regards,
Self Team
Non è stato riportato il mio nome
Non è stato riportato il mio nome, ma solo il nome dell'azienda, nonostante fosse stato comunicato. Il pacco per fortuna è stato ritirato dall'ufficio posta, ma non sapevano a chi consegnarlo.
20 maart 2025
Antwoord van Selfprotein
Ciao Laura,
Grazie per averci segnalato il problema. Ci dispiace molto per l'inconveniente. Probabilmente c'è stato un errore nella trascrizione dei dati durante la spedizione e ci scusiamo sinceramente per questo.
Siamo felici che tu sia riuscito a recuperare il pacco e ci impegniamo a migliorare il nostro processo per evitare che accada di nuovo. Ti invitiamo a contattarci direttamente al nostro servizio clienti italycare@self.nu così possiamo verificare cosa sia successo e assicurarci che il prossimo ordine arrivi senza problemi.
Grazie ancora per il tuo feedback e per darci l'opportunità di migliorare!
Self Team
Antwoord van Selfprotein
Ciao Marco,
Grazie di cuore per il tuo feedback!
Siamo felici di sapere che il nostro servizio sia stato all’altezza delle tue aspettative. Continueremo a dare il massimo per offrirti sempre il meglio!
Ti auguriamo buona giornata,
Self Team
Suoerschnelle Lieferung und auch meine…
Suoerschnelle Lieferung und auch meine persönliche Frage wurde schnell, kompetent und ausführlich beatwortet.
11 maart 2025
Antwoord van Selfprotein
Hallo Stefan,
vielen Dank für deine Bewertung.
Wir freuen uns, dass du mit unserem Service und unseren Produkten zufrieden bist, und danken dir für deinen Beitrag zu unserem Wachstum.
Wir wünschen dir einen schönen Tag.
Self Team
Prodotti ottimi e spedizione velocissima
Ho ordinato degli integratori sul sito, premetto che già conosco il prodotto ed è veramente funzionale. Per la spedizione hanno impiegato letteralmente 48H. Davvero eccezionale, da sportivo consiglio vivamente di acquistare il prodotto.
5 maart 2025
Antwoord van Selfprotein
Ciao Carmelo,
grazie mille per il tuo feedback!
Siamo lieti che sia soddisfatto dei nostri prodotti e del nostro servizio,
la felicità dei nostri clienti è il motore della nostra passione.
Ti auguriamo una buona giornata
Self Team
Antwoord van Selfprotein
Hej Kristel,
tack för din feedback!
Vi är glada att du har älskat våra produkter och vi kommer att ta hänsyn till möjliga förbättringar för att göra din köpupplevelse ännu bättre.
Vänliga hälsningar,
Self Team
Speedy delivery!
18 februari 2025
Antwoord van Selfprotein
Hi Mark,
thank you for your feedback!
We are delighted to hear that you loved our services, the customer's satisfatction is the engine to our passion.
We wish you a great day,
Self Team
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