A huge thank you to Hannah for her support in helping me find a suitable care home for my father, who had very specific needs. Even though I wasn’t in the UK throughout the process, she made everythin... Toon meer
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A huge thank you to the whole team for their support and professionalism. Thanks to you, my parents were able to move into a wonderful care home very quickly. We felt listened to, understood, and supp... Toon meer
Bedrijf heeft geantwoord
I can’t thank Jennifer enough for her help during such an important moment for our family. They took the time to understand exactly what my grandmother needed and found a care home that truly suits he... Toon meer
Bedrijf heeft geantwoord
My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not remo... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
Contactgegevens
Verenigd Koninkrijk
- 0203 608 0055
- sophia.j@seniorhomeplus.co.uk
- seniorhomeplus.co.uk
4,2
Goed
91 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Hannah was so helpful throughout the…
Hannah was so helpful throughout the difficult process of finding my aunt a care home.
2 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Messod,
Thank you for your feedback. We are very happy that Hannah was able to help you find the right care home for your aunt.
Thank you so much for your help
Thank you so much for your help! Thanks to Hannah I was able to help my grandmother find a care home in London.
12 mei 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Rachel,
Thank you for your kind review. We are happy that you were able to find the right care home for your grandmother during those stressful times.
I can’t thank Jennifer enough for her…
I can’t thank Jennifer enough for her help during such an important moment for our family. They took the time to understand exactly what my grandmother needed and found a care home that truly suits her in the UK. It was difficult for me to handle it from France.
12 mei 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Talia,
Thank you so much for your kind words. We’re truly glad Jennifer could support you during such an important time for your family.
Finding the right care home from abroad can be overwhelming, and we’re pleased she was able to make the process easier and help find a place that truly meets your grandmother’s needs.
We wish your grandmother comfort and happiness in her new home, and we remain here if you ever need further assistance.
A huge thank you to Hannah for her…
A huge thank you to Hannah for her support in helping me find a suitable care home for my father, who had very specific needs. Even though I wasn’t in the UK throughout the process, she made everything so much easier and guided me step by step with great care and professionalism. I really appreciated her responsiveness and dedication, which took a lot of stress off my shoulders. I’m truly grateful for her help.
12 februari 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Mercedes,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Hannah was able to support you during such an important and emotional time.
Finding the right care home for a loved one with specific needs can be challenging, especially from abroad, so we’re very pleased that her guidance, responsiveness, and dedication helped make the process smoother and less stressful for you.
Great help.
A huge thank you to the whole team for their support and professionalism. Thanks to you, my parents were able to move into a wonderful care home very quickly. We felt listened to, understood, and supported every step of the way. The whole process was smooth, reassuring, and much less stressful for our family. I highly recommend your services!
5 februari 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Prosper,
Thank you for your kind feedback. We’re really pleased to hear that the team was able to support you and your family through the process and help your parents move into a suitable care home quickly and smoothly.
It’s great to know you felt listened to and supported at every step. We truly appreciate your recommendation.
Very satisfied with the service
Very satisfied with the service. The team understood our needs immediately and helped us find a beautiful care home for my father very quickly. Professional, kind, and reassuring support throughout the whole process. Thank you again!
1 april 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Aviva,
Thank you very much for your wonderful feedback. We’re delighted to hear that our team was able to understand your needs quickly and help you find the right care home for your father.
Providing professional, caring, and reassuring support throughout the process is very important to us, and your kind words truly mean a lot.
We wish your father all the very best in his new home, and please don’t hesitate to reach out if we can help again in the future.
DO NOT USE THIS COMPANY
My Mum died in January & this excuse of a company is still emailing me about a nursing home. I have phoned & emailed my “Advisor” - Joey Beck - to update him on numerous occasions but he will not remove my details from their records. It’s impossible to get through to anyone to lodge a complaint. DO NOT USE THEM
7 mei 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Paul,
we are deeply sorry to read about your loss and sincerely apologise for the distress caused by our continued communications during such a difficult time.
This is clearly not the experience we want anyone to have. Your details have now been removed from our database, and we are reviewing internally why this was not handled correctly earlier.
Please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.
Queried these regarding my stepdad
Queried these regarding my stepdad! They've ended up absolutely harassing me constantly phoning my phone I've blocked the number they've used other numbers they are an absolute pest !! Leave me alone I've tried to have them remove my number yet still they ring ABSOLUTELY ANNOYING!! Stop harassing me , if I needed your services I'd of rang you myself it's so bad now STOP IT !! It feels like stalking
Thank you for your response I'd asked a chap to STOP & remove my number then got 2 calls back to back the following day ! However it has now stopped yet all it did was add stress tobacco most certainly difficult time & was wholly unhelpful, I'm extremely glad its stopped.............Eventually !!! Thanks for your response!!& apology
29 april 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Alison,
we are sincerely sorry to read about your experience and understand your frustration. This is not the level of service we aim to provide.
Your request to stop communications should have been handled immediately, and we apologise for the inconvenience and distress caused. We have now ensured that your number is removed from our contact lists and will review this matter internally with our team to prevent this from happening again.
Thank you for bringing this to our attention, and please accept our sincere apologies.
Maya was extremely helpful. cant praise her enough
Maya was extremely helpful.it was very stressful trying to find a care home for my mum i must have rang 20 places and got no where. i would try senior home and their first recommensation was actually perfect.5 mins from my house and they take very good care of my mum.
12 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Caine,
thank you so much for your kind words. We’re really pleased to hear that Maya was able to support you during such a stressful time and help you find the right care home for your mum.
Finding the right place can be overwhelming, so it’s great to know the recommendation worked out well and that your mum is being well cared for nearby.
Thanks again for taking the time to share your experience.
I contacted them looking for info on a…
I contacted them looking for info on a care home. They sent some information. Circumstances changed so at the moment the care home is not needed. They have been told twice via text and over the phone and still they ring and text. Ive now had to block the number as yesterday they rang 2 times one was 7.30pm. Thought they were helpful but now I feel harassed.
24 april 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Karen,
we’re truly sorry for the repeated calls and messages you received after you had already told us to stop contact. That should have been actioned immediately, and it clearly wasn’t, which has understandably caused you frustration.
We also apologise for the timing of one of the calls you mentioned. That’s not acceptable and not how we aim to communicate with people who have reached out to us.
Our goal is always to help and support families during what can be a very sensitive and stressful time, and we’re sorry that in your case this was not your experience.
We have now removed your details from our system and added a clear block on any further contact. We are also reviewing why your opt-out requests were not properly applied earlier.
Thank you for taking the time to flag this, and we’re sorry again for the experience you had.
Nikki Green was incredibly helpful
Nikki Green was incredibly helpful, understanding, informative and supportive. She quickly grasped the situation and came up with several solutions which has led to my brother being able to have some respite care in an environment that will work well for him, ahead of moving into a more permanent home. Nikki regularly checked in and kept in touch which was comforting.
21 april 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Alice,
thank you so much for your kind feedback. We’re really glad to hear that Nikki was able to support you and quickly find suitable respite care for your brother during this important transition.
It’s great to know her regular check-ins and solutions made the process more reassuring for you.
Received a call back within 10 mins of…
Received a call back within 10 mins of registering on line. Excellent service and gave sound advice
25 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Joan,
Thank you for your kind feedback. We’re really pleased we could get back to you quickly and that the advice was helpful.
Speed and support matter a lot to us, so it’s great to hear this was your experience.
Prompt
My enquiries were responded to very promptly and follow up correspondence was received too.
4 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Thank you for your feedback.
We’re really glad to hear your enquiries were handled promptly and that the follow-up communication was helpful.
We always aim to keep things clear and responsive throughout the process.
Seeking help and advice regarding Care-Homes
At a time of family stress it was really apreciated to have someone to talk with and seek adviise and help.
In particular Jake Saunders was of great help. His suggestions led us to being able to find the right care package and accomodation. I was also useful to have his `follow-up` calls.
1 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Robert,
Thank you for your kind feedback. We’re really glad to hear that Jake was able to support you during what sounds like a very stressful time and help guide you towards the right care solution for your family.
It’s also great to know that the follow-up calls were helpful and reassuring throughout the process.
Emma Wilson was AMAZING
Emma Wilson was AMAZING
Straight from the start she was very focused on our needs For getting respite for our mum
She understood what we needed
Her communication skills were excellent
Keeping in close contact helping us through the process
If you need any help with finding respite
I would highly recommend EMMA WILSON
2 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Tracey,
Thank you so much for your wonderful feedback. We’re really pleased to hear that Emma was able to support you so closely and understand your needs from the very beginning.
It’s great to know her communication and follow-up helped make the respite care process easier for you and your mum.
Helpful service
Made my enquiry on line in the afternoon and was phoned shortly afterwards by Hannah. Hannah made some suggestions for CQC Good rated Nursing Care Homes near me. All of them contacted me within 24 hours to discuss my relatives needs and if the home would be appropriate for them, offering visits, too. This Senior Home Plus service has worked well for me by taking away some of the stress involved in looking for a suitable care home. Hannah also followed up a few days later to see hoe I was getting on. A nice touch. Thank you Hannah.
16 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Thank you for your kind feedback. We’re really glad to hear that Hannah was able to respond quickly and suggest suitable CQC-rated care homes for your relative.
It’s great to know the follow-up support and contact from the homes helped reduce some of the stress during your search
We needed emergency respite care for a…
We needed emergency respite care for a 96 year old Aunt. Maya Smith at Senior Home Plus was amazing, calm, informative, kind. Maya helped us choose the right home for our loved one so quickly that Auntie was safe and sound in her new home by 3pm the same day. Thank you for your kindness Maya x
11 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Thank you so much for your lovely feedback. We’re really pleased to hear that Maya was able to support you quickly and calmly during such an urgent situation, and help find the right respite care for your aunt.
It’s wonderful to know she was safely settled the same day.
Senior Homes Plus.
Spoke to Hannah Davis. Prompt response and polite. Knowledgeable about care options and process. Easy to talk to.
11 maart 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Michael,
Thank you for your feedback. We’re really glad to hear Hannah was able to respond quickly and provide clear, helpful guidance on the care options and process.
It’s great to know the conversation felt easy and supportive.
Helpful at first but quickly became a…
Helpful at first but quickly became a nuisance. Constant calls, emails and text messages asking for updates. I provided an update to say this was no longer applicable but still received numerous messages. Some of the calls were computer generated, rather than with a human. I blocked several numbers because this eventually just became upsetting.
9 februari 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear Jessica,
Thank you for your feedback, and we are sincerely sorry to hear about your experience.
We understand that repeated contact following your request may have felt intrusive, and we sincerely apologize for this. This is not the level of service we aim to provide.
Your case has now been closed by your advisor. We wish the very best for your grandmother and remain available should you need any further information about specific care homes.
Kind regards, Senior Home Plus
The thoughtful and sympathetic approach…
The thoughtful and sympathetic approach to my requirements.
2 januari 2026
Review zonder uitnodiging
Antwoord van Senior Home Plus
Dear John,
Thank you for your kind feedback. We’re really pleased to hear you felt our approach was thoughtful and sympathetic to your requirements. Supporting families with care and understanding is very important to us.
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