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Beoordeeld met 1 van de 5 sterren

Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Toon meer

Beoordeeld met 1 van de 5 sterren

Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmeticawinkel
  2. Cosmetica winkel
  3. Geuren- en aromaleverancier
  4. Haarproductenwinkel
  5. Parfumerie
  6. Toiletbenodigdhedenwinkel

Over Sense42

Geschreven door het bedrijf

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We are an online beauty, cosmetics and fragrance retailer in the UK

Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.

Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.

We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts

Shop Fragrances

Shop Makeup

Shop Hair Care

Shop Skincare

Shop Bath & Body


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

342 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,6

Alle reviews

(342)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Incorrect item

Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product still sat waiting for collection and customer service says I can’t get refund until they have it! I have proof of tracking etc but no refund and no product. It’s been over a month now and still unresolved. Very poor service, wouldn’t touch this company again.

17 mei 2026
Review zonder uitnodiging
Logo Sense42

Antwoord van Sense42

We are very sorry for the delay and frustration. While a prepaid return label was provided, our records show the item has not yet been delivered back to our warehouse.

If you have already sent it, please contact our customer service team directly with a photo of your return postage receipt. Once we have this tracking proof, we will gladly look into it and process your full refund immediately.

Beoordeeld met 1 van de 5 sterren

We Bought Roughneck Saw Horses through…

We Bought Roughneck Saw Horses through Amazon when it arrived the box was damaged on arrival but took it in on opening the box and taking the one out the leg fell out, we found that the locking button didn’t work on the one leg so we boxed it back up connected Amazon for Return instructions was told we had to pay to return but it would be refunded the cost was £22, Amazon have refunded the cost of the Sawhorses but not the Return cost Sense42 are saying that it was ok but I have the pics to prove be careful about buying from this company you won’t get your Return cost back I’ve gone back to Amazon about this

20 maart 2026
Review zonder uitnodiging
Logo Sense42

Antwoord van Sense42

hi please provide amazon order number so we can address this issue

Beoordeeld met 1 van de 5 sterren

For over three weeks I've been waiting…

For over three weeks I've been waiting for an item I bought through this company. For over three weeks they have been ducking the issue and I'm still waiting for the item. They seem to not give a damn about there customers. I won't be using them again at all.

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best online price

Best online price. Fast delivery, well packed, and received exactly what I ordered in perfect condition. Very happy thanks x

21 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

placed an order and never received…

placed an order and never received it.contacted company via email and there trying to say there is no record of order.ive got all the details of order plus transaction details with authorisation code from bank and still saying no record.I would never use this company again as seem to want your money but not provide goods paid for

25 juli 2023
Review zonder uitnodiging
Logo Sense42

Antwoord van Sense42

sorry I dont see your order on our system, please email sales@sense42.co.uk with tracking number and email you used for order. Ill try and track it down

Beoordeeld met 5 van de 5 sterren

I’m very happy with my orders

I’m very happy with my orders, they smell absolutely beautiful. The alien room and linen perfume spray is fabulous. Also the alien diffuser I ordered and the alien perfume. I’m very happy with all my products and I would like to say thank you so much. All deliveries were on time. Only thing I was a little bit concerned about was that they was all delivered separately, which meant I ended up paying more in delivery fees but apart from that everything is good I would love to win the alien room alien and linen perfume spray as it’s absolutely beautiful so hopefully I will be lucky winner. Thank you very much once again. Kind regards, Ruth Wilson

16 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My order placed on 10/04/2023 I didn’t…

My order placed on 10/04/2023 I didn’t receive it until today 18/04/2023 even any updates

9 april 2023
Logo Sense42

Antwoord van Sense42

Possible reasons for delay include weekends, delivery issues, and processing times. Apologies for lack of updates, we'll improve.

Beoordeeld met 4 van de 5 sterren

I bought an eau de parfum

I bought an eau de parfum from Sense42.
Delivery was fine.
I've tried the scent a few times but, unfortunately, I don't like the product.
I will use Sense42 again.

30 december 2022
Logo Sense42

Antwoord van Sense42

you ordered Mauboussin Cristal Oud Eau de Parfum Spray - 100ml on the 30th Dec 2022

Beoordeeld met 5 van de 5 sterren

I was very pleased with my Sense42…

I was very pleased with my Sense42 shopping experience. I was buying for Christmas and I quickly found what I was looking for, a good variety for choice and at an excellent price. Delivery was fast and I found the whole experience quick and easy. The gifts I gave were very much appreciated. Will certainly be buying again in future. Thankyou.

18 november 2022
Beoordeeld met 5 van de 5 sterren

Perfect Present

I purchased perfume of
Sense 42 it was Michael Kors Twilight Shimmer I could not find it anywhere else. Delivery very fast and item perfect it was for a good friend she was delighted. I will be using this company again. Thank You

14 oktober 2022
Logo Sense42

Antwoord van Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

Beoordeeld met 4 van de 5 sterren

Despite paying for fast track delivery…

Despite paying for fast track delivery my order took nearly a week to arrive but this was due to royal mail strikes causing backlog on delivery order arrived as described and will definitely use sense42 again in the future

16 december 2022
Logo Sense42

Antwoord van Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

Beoordeeld met 1 van de 5 sterren

You were unable to fulfil my order

You were unable to fulfil my order ! Don’t advertise something that’s not in stock . I am also still waiting for my refund since 14th Dec !

14 december 2022
Logo Sense42

Antwoord van Sense42

I am sorry that we were unable to fulfil your order. We do our best to keep our inventory up to date, but sometimes items do go out of stock. I will check on the status of your refund and make sure that it is processed as soon as possible. Thank you for your patience.

Beoordeeld met 5 van de 5 sterren

Arrived in time for Christmas

The perfume set ordered was in good condition and delivery was as prompt as it could be with the postal strike going on. Arrived in time for Christmas. Very pleased with purchase

10 december 2022
Logo Sense42

Antwoord van Sense42

Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.

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