Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Toon meer
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Lees wat reviewers zeggen
By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Toon meer
Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... Toon meer
I first purchased African Sunset reed diffuser here in North Yorkshire. Loved the perfume so much I ordered the room spray in the same fragrance. It arrived very well packaged and delivered within tw... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bring the scents of nature to your home with Sensum Scents.
Contactgegevens
Verenigd Koninkrijk
- sales@sensumscents.com
- sensumscents.com
4,3
Uitstekend
434 reviews
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Customer Service
Excellent Customer Service from Robert, very quick at responding to my email.
Best scents i have smelt
30 juli 2024
Lovely diffusers, fragrance oils are gorgeous and customer service outstanding
Having previously admired the diffusers I finally took the plunge and purchased two diffusers and oils during a recent promotion. The diffusers are lovely and even when not in use look very decorative. The fragrance oils smell gorgeous and leave your home smelling divine and I'm looking forward to trying some of the other scents available. There was an error made with my order (easy mistake that anyone could make and not a big deal) but on contacting customer services this was rectified and dealt with quickly and I can honestly say I have never received such great customer service from a company before and would have no doubts in recommending Sensum Scents to anyone.
16 juli 2024
Review zonder uitnodiging
Excellent customer service
Got the wrong scents sent but customer service were excellent and resolved this very quickly
2 juli 2024
Absolutely first class customer…
Absolutely first class customer service. Very responsive and immediately replaced my sensum diffuser after finding a fault with it. Thank you
9 juli 2024
Quick delivery amazing scents
2 juli 2024
Incredible Customer Service
Incredible Customer Service. My diffuser developed a fault and the store it was purchased from - The Designer Rooms, Kilmarnock - were extremely unhelpful and rude as it was 6 weeks over the 12 month guarantee.
Contacted Robert at Sensum directly and he was incredibly helpful and understanding, resulting in him kindly sending me a new unit.
Outstanding Customer Service.
Thank you very much Robert - wish all retailers had your high standard of Customer Service. Thanks again Heather
8 juli 2024
Review zonder uitnodiging
Fantastic service thank you
Fantastic service thank you. First class
5 juli 2024
Review zonder uitnodiging
Shocking
Shocking - reached out to them on email and all social media platforms and received no response...still waiting
1 april 2024
Review zonder uitnodiging
Lovely range of products
Lovely range of products, although silver looks more like a bronze
4 juni 2024
Antwoord van Sensum Scents
Hi, thanks for your feedback.
Antwoord van Sensum Scents
Thank you, Mr & Mrs Gray! We’re thrilled you love the fragrance. If you need any assistance, please feel free to reach out.
Lovely smell
14 mei 2024
Antwoord van Sensum Scents
Thank you, Hayley! We’re delighted you enjoy the smell of our scents!
Absolutely love these oils
Absolutely love these oils, don’t use anything else, only need a few drops and scents are delicious
1 mei 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Thank you, Pamela! We’re thrilled you love the oils and their delicious scents. Your support means a lot to us.
Professional Service
Ease of ordering system and very quick delivery. Had items within 2 days of ordering.
5 april 2024
Antwoord van Sensum Scents
Thank you, Thomas! We’re pleased you found our ordering system easy and delivery quick.
Had a problem with my diffuser
Had a problem with my diffuser, emailed.
Robert got straight back to me and solved the problem.
Amazing service from robert
Highly recommend
11 april 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Thank you, Louisa! We’re sorry to hear you had an issue with your diffuser but delighted that Robert could resolve it quickly for you. Your recommendation and kind words about our service mean a lot to us.
Arrived in time
Arrived in time. Trying new fragrances this time and haven't been disappointed. Absolutely lovely.
2 april 2024
Antwoord van Sensum Scents
Thank you, June! We’re pleased to hear your order arrived on time and that you’re enjoying the new fragrances. Your satisfaction means a lot to us.
One of the best diffuser oils I’ve ever…
One of the best diffuser oils I’ve ever used well worth the money
9 april 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Thank you, Lindsey! We’re thrilled to hear that you find our diffuser oils to be among the best you’ve used. Your satisfaction makes it all worthwhile.
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