Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Toon meer
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By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Toon meer
Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... Toon meer
I first purchased African Sunset reed diffuser here in North Yorkshire. Loved the perfume so much I ordered the room spray in the same fragrance. It arrived very well packaged and delivered within tw... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bring the scents of nature to your home with Sensum Scents.
Contactgegevens
Verenigd Koninkrijk
- sales@sensumscents.com
- sensumscents.com
4,3
Uitstekend
434 reviews
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Bought 2 of the spa diffusers
Bought 2 of the spa diffusers. Sadly they have zero smell in smallish bedrooms
12 november 2024
Antwoord van Sensum Scents
Hi Sandra,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear you didn’t experience the scent as expected with our spa diffusers. We strive to ensure all our customers are delighted with their purchases, and it’s disappointing to learn this wasn’t the case for you.
Had we known about your concerns via our customer care team, we would have been more than happy to discuss the issue and offer a solution. We sell thousands of these diffusers, and this is the first time we’ve received feedback like this, so we’d love to investigate further. Please feel free to reach out to us directly so we can assist you.
10/10
Products are amazing, had a slight issue with delivery but Robert sorted everything out promptly and effectively. Will absolutely return.
3 december 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Thank you so much for your 5 star review! So glad Robert was able to sort your issue and you are happy with our service and products. 🥰
Reed Didfusers…
Information on the Sensum website about the reed diffusers are accurate + they’re well packaged & fast delivery 🚚
19 november 2024
Antwoord van Sensum Scents
Thank you so much for your 5 star review!
Excellent products and service
29 november 2024
Antwoord van Sensum Scents
Thank you for your 5 star review! So glad you are happy with the products and service provided.
Carly
So easy to get what I wanted
So easy to get what I wanted, and was delivered really quickly
28 november 2024
Antwoord van Sensum Scents
Thank you so much for your 5 star review! We are so glad you are happy with our products and the service provided.
Thanks,
Carly
Antwoord van Sensum Scents
Thanks so much for your 5 star review!
Robert has been amazing dealing with…
Robert has been amazing dealing with me.
Thankyou!!
29 november 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Thank you so much for your lovely review! So glad Robert was able to provide excellent service.
Order was packed brilliant,lovely…
Order was packed brilliant,lovely presentation and delivery really quick,loving order
18 november 2024
Antwoord van Sensum Scents
Thanks for your review!
So glad you are happy with your order.
Team Sensum x
Antwoord van Sensum Scents
Thank you so much for your 5 star review! So glad you love our fragrances.
Delivered very quick problem with the…
Delivered very quick problem with the bottle broken probably down to the delivery company but replaced very quick lovely the new sent smells amazing will definitely use this company again
18 november 2024
Antwoord van Sensum Scents
Hi Tracy,
Thank you very much for your 5* review, we really appreciate it! so glad you are happy with the products and the service provided!
Antwoord van Sensum Scents
Thanks for your 5 star review! It really means alot to our small business ⭐⭐⭐⭐⭐
Antwoord van Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
Good price quick dispatch all good
12 november 2024
Antwoord van Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
My sensum reed diffuser arrived prompt…
My sensum reed diffuser arrived prompt and the smell Indian summer is gorgeous
30 oktober 2024
Antwoord van Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
The smell of Persian spice is unreal
The smell of Persian spice is unreal. Smell sooo good get compliments all the time highly recommended
4 november 2024
Antwoord van Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products.
It was just caprice what I suspected
It was just what I suspected, well worth the money.
4 november 2024
Antwoord van Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products.
Wrong order and zero response from them
Ordered 3 x 500ml reed diffusers (£150.00), package arrived with 100ml reed diffusers. Have emailed twice and sent a message via Facebook - heard absolutely nothing back.
1 november 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Hi Jennifer,
You had emailed us on 2nd November 2024, and your email reached our spam folder. We then replied to you on 7th November 2024 when we realised this was the case.
We have not received any response from yourself since we replied to you.
Shopped at designer rooms numerous…
Shopped at designer rooms numerous times 1st time online and it's as good as an experience as shopping in store
11 oktober 2024
Antwoord van Sensum Scents
Thanks for the review! It's greatly appreciated.
A bit disappointed to be honest
A bit disappointed to be honest, I purchased x2 large diffusers £198.. And my room doesn't smell of them.. I was going to purchase more me but I'm sceptical as these are not cheap! I was expecting my room to smell beautiful 😕
7 oktober 2024
Antwoord van Sensum Scents
Hi Gwen, have you reached out to our customer care team? We would like to investigate this for you. As you can see from our other reviews, this isn't a common experience. We would be happy to assist you! :)
Persian Spice heaven
Delighted with my order, i love the scent throughout my home.
Delighted with the value for money on the discounted set, I also love the fact you thanked me for my custom and awarded me a further 10% discount on my next purchase , that said, the fact that it expires in 4 weeks is disappointing, so I will lose that discount, but again that said, i will shop with you again as the product, packaging etc are on any level.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Sensum Scents
Hi Christine,
Thank you so much for your lovely review! We’re thrilled to hear you’re delighted with your order and enjoying the scent throughout your home—it’s wonderful to know you’re happy with the value and quality of our products.
We really appreciate your feedback about the 10% discount expiration. We understand it can be a little restrictive, and we’ll take this on board as we continuously look to improve. If you ever have any questions about offers or need assistance, please don’t hesitate to reach out.
Thank you again for your kind words and support. We look forward to your next order!
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