Serenity Jewellery Reviews 

Very disappointing experience. The products I received were of extremely poor quality, and the mechanisms were loose and unreliable. When I raised the issue, instead of resolving it, the customer support kept hiding behind their “policy” and refused to take responsibility.
They kept claiming there was no defect even after I shared a video showing the problems. The whole process felt like they were just trying to avoid giving a refund rather than actually helping the customer.
The quality of the jewelry is not worth the price, and the after-sales support is even worse. I would strongly advise people not to buy from this brand if you expect decent product quality or proper customer service. Very frustrating experience overall

Beautiful, affordable, hypoallergenic jewellery that is unique and never tarnishes; delivery is always extremely fast.
I wholeheartedly recommend.

Super speedy delivery, great quality and really reasonable price

My QR code bracelet came yesterday and it is just what I wanted. Cannot wait to give this to my partner!! Such a fantastic idea too, something to cherish. My partner is forever loosing paper so this is just amazing! Also got the box with a rose and it’s beautiful to keep it in! Highly recommend!!

Got my items today, very happy with purchase and items arrived in good time!

Really happy with the earrings I bought and were dispatched quickly. Will definitely order from again

Fabulous experience all round tbh. Purchased some titanium nose rings and some titanium and niobium ear rings. Great choice, very reasonable prices, and great delivery! Absolutely brilliant. Tx, P xx

I am happy with the 2 pairs of Eaarings that I bought from them, good quality and quick service.

My first order arrived this morning. I am so pleased with the items. The colours are just as described and the quality is really good. I shall be returning to buy more jewellery in the future. Highly recommended.

Absolutely love Serenity Jewellery. I have such sensitive ears and their earrings are so comfortable, no allergic reactions, and such an incredible price! They ship really quickly and have a nicer selection than other sites.

I made an order yesterday evening and, long story short, I had to cancel the order. I sent the email at about 9pm last night and I woke up this morning to a response and a full refund! I've been burned before by cancellations so I was extremely happy with their customer service.

amazing experience:
first pair of earrings that cause no allergy. Very beautiful and good price. I really liked them and going to buy again :)

I had to change my order before it was shipped out; they handled this very kindly and promptly. Loved my new titanium labrets too!

Great customer service with quick delivery. Very good quality products at competitive prices. Thank you!

I have ordered from here a few times, all the jewellery seems really well made. They even stock some higher end body piercing jewellery (Industrial Strength).

Items are sent out promptly.

Customer service is great - I made an error with an order so I emailed before the order was dispatched to ask if this could be corrected. They were only too happy to help.

I will definitely be ordering from here again.

I have made a few orders from Serenity Jewellery for my cartilage piercings, as they are one of the few retailers in the UK who stock Industrial Strength high quality titanium jewellery. They have always delivered promptly and accurately.
This time I had my eye on a beautiful Industrial Strength Clicker for my daith piercing, but the size I wanted was out of stock. I emailed Serenity, who told me they would let me know when it came back into stock. They kept their word several weeks later, and I immediately ordered the item, but in my hurry to make sure I got it before it went out of stock again, I ordered the WRONG size! I quickly emailed and messaged Serenity, who thankfully changed my order before it was sent out. The clicker is just as beautiful as I thought it would be, and at least £40 cheaper than anywhere else I found it in the UK.
Highly recommend this company. I wish they would also stock other high quality brands like Anatometal and Neometal etc. I think there is a real need for a retailer to do this in the UK.

Great prices and very fast delivery. I’ve ordered from Serenity Jewellery twice now and will definitely use them again.

They have a wide range of jewellery, and I like that they asked whether it was of the left ear or right. Very reasonably priced and my order arrived really quickly too. Looking forward to seeing new stock.