Serlyn Reviews 27

Worst company I've ever tried. I paid $65 for toilet paper last March - every two weeks (as I contacted them) they begged me to be patient. It's now May 25th and I see I will never see the tp or my money again. Shame on Serlyn.They go by several names (and that's a hint right there) so try to see the company that will get your money before you press BUY..

This company is the worst. On April 5th I ordered a 10 pack of Charmin toilet paper. At that time, of course, it was almost impossible to find any. I paid $25 + $7 shipping. It turns out this toilet paper was coming from China & it literally came on a slow boat from China. I didn't get any info on delivery date for almost a week. Serlyn used China Post shipping. They gave me a tracking #, but it got stuck in Shenzen, China on April 14. After 2 weeks of checking I sent Serlyn an email asking what was happening. They answered back that their tracking records said it was in transit, to be patient, & it would probably take 2 weeks. I waited 2 weeks--still not here, so another email. They replied with the exact same response they sent before (2 more weeks). I replied on May 14th that if it didn't get here by the May 18th I was going to report this as a scam. They replied it would be there on the 18th. In the meantime I got updates from China Post that the package arrived in Los Angeles on May 14th. I ended up not getting it until May 21st (I live about an hours drive from LA). When I opened up the package there was a bag with absolutely no writing on it & it contained 10 rolls of miniature toilet paper (like half the size of a normal roll) & I have no idea what brand it is.Obviously very upsetting! I had already reported it to my credit card company about 2 weeks before as a scam so they are researching it, but they already credited my account. I did send them an angry email asking for an immediate refund. I'm not holding my breath.

This is a joke, 10 tiny rolls. You should be ashamed of yourself, and should be a crime to do this to people during a pandemic. If karma is true, god help you for what is coming your way

I was also very disappointing after receiving my 10 tiny rolls of toilet paper! I feel taken advantaged of.

I consider this place a scam. The Charmin toilet paper I ordered for $50 minus shipping are Little small (very) rolls in unmarked wrapping.
I truly feel this was false advertising as it is nothing like you pictured on your site. You are a disgrace for cheating people in this time of need, or anytime for that matter!😡

This is a true bait and switch outfit. I ordered 30 rolls of Charmin toilet paper for $69! I received 10 VERY small rolls of toilet paper (no label on the packaging). When contacting the company they said "it is a visual error caused by the photograph". Yea, right! Since when does 30 rolls LOOK like 10 rolls???! DO NOT ORDER FROM THIS COMPANY!
UPDATE: AFTER I wrote this nasty rating, I received 2 MORE packages of 10 rolls each. Totaling 30 rolls of VERY tiny toilet paper. These rolls are about 1/4 the size of the mega rolls that were advertised. BUT in all fairness, they did send me 30 rolls! LOL Still...I will never order from them again, still a bait and switch outfit.