ShelHealth Reviews 121

I placed an order with high expectations, but the experience quickly turned frustrating. The order was confirmed right away, but after that there was almost no transparency. Tracking updates were either delayed or unclear, and it felt like I was left guessing what was happening.

After waiting much longer than expected, I either received the wrong item or saw the order status change without proper explanation. Trying to reach customer support didn’t help either — emails went unanswered and there was no reliable way to get real assistance.

What’s most disappointing is the lack of accountability. If something goes wrong, you expect a company to step up and resolve it, but that didn’t happen here.

Overall, this felt like a very unreliable shopping experience, and I wouldn’t trust them with another order.

I ordered a 90114 trolling motor mount for my lifetime kayak. I received a rather cheap pickle ball paddle.

I have order,the samething for 3 years and no problem.This time May 6, 2025. The product still hasn't been ( May 13 ) processed. I paid for UPS Shipping. I tried calling ( They never answer phone). Emailed 5 times about the product final got email back. They just made label and shipping it USPS, I WILL NEVER GET PKG.NEVER, NEVER, WILL I GET ANYTHING FROM THEM. $31.27 FLUSHED DOWN TOILET..SHELHEATH IS A TOILET.

This company is a 3rd party reseller, taking orders on items and doesn't verify stock availabilty. After I placed an order it took 2 weeks for the order to be cancelled and Shelhealth never responded to any messages or emails.

Not sure why I’m even leaving a review! I’ve sent several emails and got not one single response about this order. I ordered it priority and the day I ordered y’all sent me an email saying that you already had my order together. Y’all sent me another one that said order was fulfilled then another one that said order was packaged and ready to ship waiting for pickup and then 13 days after I ordered which is definitely not priority, that one said order cancelled because there was not enough product to fill the order. You tell me that these series of emails make any sense?? Very unhappy customer!! Won’t recommend or ever do business again with this company! I only I could leave 0 stars!!!

Horrible wait time. It will be weeks before getting package. The email you that it’s ready just waiting on carrier pickup, then still hasn’t shipped a week later

I received my package in great shape. The product was packaged well and the item I ordered was fresh and packed with care. I will be ordering from Shelhealth again.

Terrible experience. Never got my purchase and customer service was sarcastic and unhelpful

Placed order 02/03/25. Received order 02/18/25. Ordered and paid for a 30 pack of Pastries. Received order of a 20 pack on 02/18/25 which ordere was to be dlivered 02/12 but was a week late. Have sent emails and havent received any response. Will never order from

Worst place to buy online. I bought some rubychocolate to get it before Feb 14. They send me a notification that they just have it ready to ship and they are just waiting to leave it postal office. After two week they never sent me a shipping number and then they only canceled because they dont have it.

I placed an order on January 24th 2025 and received a confirmation. I received another email stating that my order was processed and that I would be receiving a tracking number. This order was supposed to be delivered on January 30th. I sent a complaint email on January 30th because I had not received a tracking number and they canceled my order with no communication. This company is neither reliable nor reputable

My product was cancelled and they still charged my account. It’s in dispute at this time. Terrible customer service and relations.

ShelHealth delivered the product as promised and in a very reasonable time period.

I received a totally melted product and the seller should have known to pack it in dry ice, given the hot weather in both Florida and California. Then they weren't willing to refund my money until I complained to PayPal.

Item arrived completely melted despite the website saying that "Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday till Wednesday." There was no insulation or padding around the product and it was shoved into a too small box. Shipping was incredibly slow - it took more than 2 weeks to receive the order and that was due to the supplier, not USPS. I do not recommend ordering from ShelHealth.

Impossible to get ahold of customer service, they don’t answer emails, dm’s messages, anything and they use an outside company to ship! I asked them to cancel my order, it’s been over two weeks and they won’t follow up with me.

Such a difficult product to source is 20 oz per bag. Usually sold in paltry ounce or two ounce bags. Pathetic. Great price for 20 oz bag. Fast shipping. Honest. Never a single issue. I am very pleased.

ShelHealth remembered to notify me when the 4 bean salad was back in stock.

It was an item that was the new formula. I received it and needed to send it back as I was looking for a large order of the old formula. It was handled very well.
That's why I would use them again.

I do not recommend ShelHealth unless you know for certain that they have the product you want in the version you want it. I ordered a based on the picture and description on their website. They sent a different version of this product, which is not the same quality. I sent multiple emails with the pictures and request for a return/refund, but no response for over 2 weeks. However, they keep sending promotional emails from their customerservice email and even asked for my review -- here it is. I will never use this platform and do not recommend it.