Ship A Car Direct Reviews 

I had an excellent experience. My vehicle was picked up promptly and delivered without incident. I am very pleased with the service. Matt was very helpful throughout the process.

I had an incredibly disappointing experience with Ship A Car Direct and their carrier, KG Group that left me with a damaged car and costly repairs (not to mention other logistical hassles due to the car being picked up two weeks after the dates for which it was initially scheduled). I shipped my car from Southern California to Upstate New York and the car arrived with four, large, very noticeable scratches where the paint had been scraped off to the roof, just above the windshield. Upon delivery the carrier tried to tell me the damage had been done prior to pickup and put the blame on me (it hadn't, and both the carrier's photos and my own personal photos confirmed this). When I noticed the damage at delivery, I immediately called Lottie--my contact at Ship A Car, to inform her of it and voice my hesitations around paying the carrier until I received assurance that the repairs would be covered by Ship A Car and/or their carrier, KG Group. Between Ship A Car's "Damage Free Guarantee" and Lottie's assurance that the damage would be covered by Ship A Car and/or the carrier, I chose to have faith that they would do right by their customer and resolve the issue. However, that wasn't what happened. The carrier, KG Group, refused to take responsibility for the damage and Ship A Car refused to take accountability for the misdoings of their carriers, leaving me with the burden of paying for the bulk of the repairs (As it turn out, Ship A Car's "damage free guarantee" is only up to $500, so while this covered a portion of the repairs, the remaining ~$720 is being left to me as the carrier refuses to cover anything). The whole experience has been incredibly frustrating and inconvenient—and this isn’t even including the inconveniences I had surrounding pick up and delivery. I’d highly advise against using Ship A Car Direct for anyone considering—I deeply regret having selected them to ship my car and wish I had gone with Montway, even though their prices were slightly higher.

In an industry that is absolutely riddled with scams and brokers that are trying to pull a fast one on you, Mike and the ship of car, direct team were fast, reliable, and professional. Original price quoted was achieved within 5%. Communication was constant and thorough. Lastly, the driver they selected was flexible and extremely communicative.

I’ve used Ship a Car Direct for 5+years. Never a problem! They listen and communicate. Matt is great and always available!

Mike was excellent, very responsive to any questions I had. My car was delivered with no issue.

We had a great experience with Ship A Car Direct and in particular with Jennifer. The communication from my first inquiry through delivery of the car was superb. This was the second time using Ship A Car Direct for cross country and I wouldn’t hesitate to use them again or recommend them.

It took a couple of days but Jennifer at ship a car direct was always in communication. “Ship a car direct” is a pretty streamlined operation. They had an app to take pictures of the vehicle before and after delivery. This is great because both the driver and myself felt protected. You could text them to see where your vehicle was and it was always on schedule. The driver was adamant about dropping the car off in the back of a Walmart (must be his thing) even though we had a whole empty street with in and out access. That’s was the drivers deal not Jennifer’s or Ship a Car Direct’s fault. Just a slight inconvenience but everything else worked perfect from pick up time to drop off. It worked so well the person I picked the car up from asked who I used after the car was dropped off.

the process is easy and Scott does a great job. i have shipped 4 cars to different areas of the south , never a problem , the communication is great , drivers respond quickly

Mike at Ship a Car Direct was extremely helpful. The entire process, from beginning to end, made this one aspect of a stressful move extremely easy and convenient. I hope I never have to mover multiple states away again, but if I do, I know who I’ll be calling!! Thank you Mike and Ship a Car Direct!

This company has consistently given me punctual and friendly service. I have used them for at least five years, moving my car twice a year between Florida and Connecticut. I couldn't be more pleased.

When we unexpectedly needed to change a few details of the transit, Scott got back to us right away and immediately arranged everything so it all went very smoothly. We are so grateful for his help, and are very pleased with the pick-up of the vehicle and the delivery, as well. Thank you so much!

Fast, friendly and reliable service! Great communication from Mike and the team! Trustworthy company with reasonable prices. Highly recommend.

Ship Direct was several hundred dollars less than competitors. Their service and follow up exceeded my expectations. My vehicle was delivered on time and in great condition.

Lottie was phenomenal , to work with . The whole process was seamless . And was handled with integrity !

Shipping a car across the country can be a little unnerving since you're leaving your car in the hands of strangers and paying for the privilege! But every step of the way Jennifer of Ship A Car Direct was super helpful. The quote was competitive, she kept me informed of the steps leading up to the pick-up, the actual pick-up was on time, the driver was friendly and he delivered the car more quickly than promised. A top-notch experience throughout!

Ship A Car Direct has always provided excellence service. From the beginning of the process to the completion of it. Always on time with the pick-up and delivery. Great communications.

As a snowbird, I have my car shipped to/from FL/IL annually. In January, the pick up timing was fine (other than an extremely rude driver), but the car was delivered in FL 2 days before I arrived (which I was told would NOT happen). I had to scramble to find somewhere to accept the car. I did receive a small refund for my difficulties.
In April, I had very little notice for pickup. The driver arrived with a pick up truck towing 3 trailer bays. What? He did not speak a word of English. And Oops... my car didn't fit so he left. I contacted my salesperson, Scott, and the 800 number which is worthless. Nothing was done. Now I'm in a rush to get the car picked up before I leave in 2 days.
I have had 2 concurrent bad experiences with Ship a Car Direct. It seems they do no quality control on the drivers/carriers, do not respect the customer's time frames, and are not helpful when problems do arise - you're kind of left on your own.
Like someone else said, use Montway. They may cost a little more, but they're a much higher quality operation.

Swift to take action, excellent customer care, cost effective and overall great experience. I would choose Ship a Car Direct again.

Was skeptical of the service I would receive based on reading the online horror stories of the car transport trucking industry, so I decided to pick a reputable company and not take the lowest bid I received. I was very satisfied with the support (David) and 24/7 available service I received. Driver was on time picking up and dropping off the vehicle. He took care in handling the vehicle which I was very appreciative of. Would ship with ship a car direct again, would recommend to a family member or friend.

I hope this review can be beneficial for others who are considering this company for their transportation needs. My strong suggestion is to go with Montway or Sherpa.
Should you decide to go with this company, make sure to inquire about the transport provider they will use. If its Highline Auto Transport LLC, avoid this at all cost. Their preference is to communicate via text rather than phone calls. Contacting the driver is an impossible task. Once you establish contact with their dispatch unit, they require you to handle the task of reaching out to the driver and organizing the timetable. They never know where the driver is and expect you find out for yourself. The condition of their trucks is absolutely awful. The lift gate, remotes, storage, are all in poor condition with wiring exposed. Those vehicles are in desperate need of major repairs. Their tone is unacceptable and lacks professionalism due to their arrogance.
This brings me back to Ship-a-car-direct. They promise to thoroughly inspect the shippers so you can be worry-free. Based on the factors mentioned above, no reputable company would risk hiring this transport company. To get more proof, check their record on the Better Business Bureau. My intention is not to intentionally damage the reputation of these companies; I simply want to encourage future customers to reconsider their shipping requirements, especially if they own a luxury vehicle. After I went to meet the driver and collect my vehicle myself, they decided to reimburse me a paltry $100.

Avoid at all cost.

Updated : 4-29-24

I would also like to take a moment and update my review. Alex has since called me, and we had a discussion about my experience. It says a lot about the company, and their attempt to uphold the standards they set forth. While my personal experience wasn’t satisfactory, I do appreciate a company reaching out and attempting to rectify the situation.

I do believe a second chance is warranted since they equally went through a bad experience. I appreciated the refund, but more importantly, I appreciated the willingness to listen. I will reconsider future transportion needs.