Ship A Car Direct Reviews 

Ship Direct was great to work with Lottie was a true professional, very knowledgeable and thorough.

Great service. My car was delivered 2 days after I contact and arrived in perfect condition. Awesome experience!

We have used Ship A Car Direct service on many occasions and have never been disappointed.
John was very supportive - making every effort to accommodate our dates and to find us the best carrier. Overall, excellent communication and customer support from start to finish.

The first time I reached out to Ship a Car Direct to inquire about options, I was connected to a very friendly and knowledgeable rep named Lottie. She explained everything and answered all of my questions, and she was who helped me throughout the entire shipment process. I loved how Ship a Car Direct arranges for you to work with just one rep; is so much less confusing then trying to work with several reps who are all sharing different info with you. Lottie knew me and remembered me when I called or emailed, and she was always so fast to respond. I was shipping my car a little over two thousand miles so I was very concerned about this whole process. I felt like I could completely trust Lottie and that she was there for me if I needed anything. When my order was "dispatched" I had a great experience with the team who actually carried my car; it arrived in perfect condition and exactly on time. I had a great experience with Ship a Car Direct and will only go through them in the future.

Scott was super helpful and informative over the phone, he answered all of my many questions. Manny was my carrier and he was very kind and communicative as he was approaching the drop off location. My car arrived in perfect condition. Their prices are very reasonable for the service and my at was picked up/dropped off within the estimated time frame. I’d highly recommend this company!

Scott was professional from the first call and communicated well through the entire process shipping my car from the East Coast to California. Found a Transporter in less than 5 days even with the small town pick up needed in PA. He was efficient and selected a great carrier that also had the same professional manners needed to build customer confidence to ease the stress of transporting my vehicle. His other team members made sure pick up went fine then the carrier took over with updates on the cross-country journey. Everything ran smoothly with no surprises. My car had no issues arriving. The driver called personally to arrange exact arrival time which made the icing on the cake perfect. Overall A+ service and I'm super happy choosing "Ship a Car Direct" from the many chooses.. Highly recommend them.

Wow and Wow! We had never shipped cars before and were moving from the West to East coasts, a daunting task. I researched companies and then called Scott with Ship a Car Direct. He alleviated my concerns immediately and we signed the contract. They coached me through the process, showed up on time, delivered early and the drivers could not have been better. No damage, just a little dusty from the 3000 miles. Don't go anywhere else, their attention to detail is unmatched. Thank you Ship a Car Direct!!!!!

First time shipping a vehicle. There are so many car-shipping companies that all want your business and selecting a good one is not easy. On a recommendation from a relative, and after getting several bids, I selected ShipACarDirect to ship my vehicle 1800 miles.
I liked the website, and how their online fill-out form works compared to other companies. They take a small amount down and you don't pay anything more until the car is delivered.
The informational videos provided were helpful to understand the process. The phone app is rather simplistic and could use some enhancement to better document the load up, such as a pic for odometer reading, or a current weather statement (very different with dry vs. wet/snow conditions).
Mike was good with keeping me informed via email, prior to shipping, however, I got the impression that they are closed on weekends (I don't blame them) but it would be better if the actual day and time of pickup were better communicated in the form of more updates the day or two before when pickup day is a Monday. The carriers like to fill their trucks and I had a fairly good pickup window of days for them to get the vehicle...best to remain flexible for them to better schedule it. Another difference was that it was an 'Enclosed Carrier' and a bit more expensive to ship interstate, from CA to TX.
The carrier driver delivered the vehicle in good condition, undamaged, 6 days later on the agreed upon contract delivery date and called me ahead of time to let me know he was behind schedule: not a problem.
Based on my experience, a suggestion is to be prepared to meet the driver nearby and get your vehicle where there is plenty of street or large parking lot area as these trucks are very long and cannot maneuver easily.
I would use this company again and their transport carrier, Gorban Transportation Inc, as they provided an effective, problem free, good service, and did what they said they would do.

*** EDITED from 2 stars to 3 as the manager from Ship A Car has contacted me to try and rectify the situation and I appreciate the customer service****. Not a great first experience shipping our car cross country for our move.The cost to ship ended up being more than what was quoted. Second, it was not easy reaching Scott or the 24 hour direct line at Ship A Car. We had to bend over backwards to try to figure out when our car would be picked up and the pickup date ended up being late. Since our driver was late, this resulted in our delivery being a day late with nobody to receive the car, even though I was promised it would arrive in the drop off date that I gave Ship A Car. Our driver Dean was extremely rude, unprofessional and misogynistic when I expressed my concerns about the delivery date since we would not be home to receive the car. All in all, I would try Ship A Car again as I appreciate the kindness shown after posting my review about my experience. I think this company has potential, they just need to vet their carriers a little better.

Everyone was kind and helpful, my car arrived earlier than expected in great condition, and Renee was helpful and accessible over text whenever I had questions! Thanks!

Excellent service from Ship A Car Direct! Renee somehow pulled off the impossible feat of working out my time constraints for pick up and delivery of my car.

Renee from Ship A Car Direct made our experience simple and flawless. Our first car was waiting for us when we arrived at our destination - and everything was perfect. Renee was always available, professional and flexible. We could not have had a better experience.

My vehicle was picked up during the correct time window and the driver made it within 30 minutes of the expected arrival time. Too bad airlines aren't that punctual... :) The driver was extremely friendly and his truck and trailer were almost new. The vehicle was securely fasten to the trailer and arrived in great condition. What more can I say? It was a great experience.

Ship A Car Direct went so well, so smoothly, all I can say is "THANK YOU"! The communication was great, the pick-up and drop off went without any issues, and my car was delivered as promised. I will for sure use them again and recommend them wholeheartedly.

Overall, I am pretty happy with the shipping experience. They are responsive to my questions, and they communicated with me frequently in the whole process.

The only thing I can complain about is that they gave a very short notice for pick-up (they emailed me at 9 am saying the driver will pick up the car today while I am on my way to work...)

This review goes back to a transaction on December 2018. We worked with Jennifer. She was very good. The problem with my car was only determined last year by South Jersey Auto Body. The car, a 2004 Audi S4 was shipped to Philadelphia from Denver by BML Transport LLC. We had a very difficult move and after I picked up the car in Philadelphia and took it to the house we were renting in South Jersey until we could find a home to purchase. It was cold and snowy and after I picked up the car I noticed the front half inch of trim on the drivers side door broke off when I opened the door. I was bummed out but I didn't think much about it. I had to much going on. I than noticed ice building up inside the car on the running boards on all four doors. I thought a door seal might be bad but this car had never leaked since I owned it and certainly not on all four doors leaking. I had to buy a car cover to keep the water out. I did not no what was happening and was really upset. It was finally determined later that the door frames had been severely overstressed in transport. The transport guy had actually tightened the chains to much. That's what shoved the door panel trim forward and caused all four door seals to not seal up. It took me a long time to save up for this automobile and it was never the same. I understand too much time has gone by for any recourse. However I trusted Ship A Car Direct to take care of my car and they failed. I didn't have a reference number so I included the quote number if anybody cares. Thank you.

At the end of the day, the car move worked out perfectly (in our case a Honda being shipped from San Francisco to Seattle) - awesome staff on both ends, easy to pay, and more. The ship a car direct app was also helpful. Prices reasonable and better than what our movers would have charged.

Only reason I went with 4 stars instead of 5 is that our 3-day window nearly came and went without a carrier accepting the order. Everyone I spoke with at ship a car direct wasn’t remotely concerned, but I think setting this expectation in advance (e.g., that 30% of cars get shipped on day 1 of the window, 40% on day 2, etc) would have helped to lower our anxiety.

It was a very professional experience working with Ship A Car Direct. There was an assigned coordinator throughout the process, who guided at each step and was very proactive with the communication. Transparency in the costing.

Outstanding customer service. Very responsive and attentive. Carrier driver was very knowledgeable and professional. The only way to ship a car!!

I had an overall great experience with Ship a Car Direct! Once I got the system down (who to call/text re. different questions about my order) things went quite smoothly. They also provided a lot of helpful info for me as someone who was shipping a car for the first time. The price was reasonable & better than several other quotes from different companies, without feeling like I sacrificed on quality/safety or timeliness.