Ship A Car Direct Reviews 

Ship a Car Direct is great at communicating the entire process and giving you the best service possible. Would definitely use again.

I got in touch with several companies after doing a lot of research and I was most impressed with Ship A Car.
There was a person on the other end of the phone (Matt) who was able to answer all of my questions and also do several check-ins to be sure the process was going smoothly.
Once they found a shipper, the hand-off was seamless and I was in direct touch with that person until the car was delivered.
Nothing went wrong so I can't speak to what would have happened had there been problems. But there weren't and that's why I'm writing.
I would absolutely use them again to ship my car, no question.

The entire process to have my son’s car shipped from Austin to San Francisco was simply seamless, professional and we felt very confident that our car would arrive in a timely fashion and without blemish. The agent to the driver were first class! Thank you again!

UNPROFESSIONAL, UNETHICAL, LYING & DECEPTIVE!!

Don't waste your money and time with them. Do yourself a favor DON'T use SHIP A CAR DIRECT but use MONTWAY instead!

Booked a transport from CA to FL in December, was told it might take a few days longer to find a driver since it's holiday season which I was ok with.

Big mistake! I define a few days as 2-5 days, however, a few days to them seems to be 16 days and counting that's almost 2.5 weeks which were full of lies and deception...e.g. we have drivers going to FL this week, your car gets booked/picked up within the next 2-3 days...NOTHING! Got the VMs/emails to prove it.

Or one of their customer reps told me to not cancel the order with them while simultaneously place an order with another company...very unethical. Or (this is my favorite), we are not making any money on the order...we have added our commision to the driver's fee...right lol

Their customer service is non-existent...customer rep named John is the worst...called his direct line with my number showing, all I got was a dead phone line! I called his direct line with my number not showing, it went straight to his VM. Or when I called they the general customer line and asked for him...he was always out or away...

The best thing when he did return my calls...my phone rang one time! and then they had the autobot going straight into my VM...he did it on purpose this way so he didn't have to talk to me and left his lies and blablabla on my VM.

After waiting for 16 days I had enough and cancelled with them and placed an order with MONTWAY. Five hours later on the same day, my car was booked with a pick up date 3 days later. My car was picked up even before the pick up window and was delivered within the promised time frame 7 days later.

MONTWAY was great customer service and communication from start to finish.

MONTWAY was CHEAPER than SHIP A CAR DIRECT!

Rumor has it SHIP A CAR DIRECT will GO OUT OF BUSINESS pretty soon...I believe it.

Hi Michael,

I do appreciate your response, however, John's (or for that matter Ship a Car Direct) "dropping the ball" did cost me at least an extra $400 - $500 due to having to extent my apt lease for an extra week, changing travel/moving arangement, etc as well as not to mention the unnecessary stress, aggravation and time spent to find another carrier.

Also, it is one thing to be clearer but it is another not saying the truth/lying about what to expect just to gain someone's business. That is unethical and dishonest business pratice imo.

Whether you do or do not pick up Montway's rebounds, I just do not care for and see how that helps/helped me in any way while I was waiting for 16 days and counting for a carrier from Ship a Car Direct strung along with my calls being avoided as well as being told to place my order with multiple carriers...

Again, the big musical chairs thing comparison and whether to believe you is totally irrelevant in my case or in anyone's case going through this. Additionally, we all know reviews can be fake, good and bad ones, for that matter.

As in my case, MONTWAY delivered as promised and advertised. And that's the only and most important thing to me. They seem to have the best availability, 24/7 service & clear communication from my experience, I cannot speak for others. Given the fact that they are shipping 100k - 120k cars a year which is prob at least 5x - 10x as many cars as Ship a car direct or most other carriers, their number of reviews, good and bad, is prob higher as well.

I believe full responsibility would be to compensate an unsatisfied customer for extra expenses occurred due to putting trust into your company to provide advertised services that were not delivered in the end.

Andy

The best service I had experienced!
Very reliable, good price and very friendly costumers service.
They were happy to answer any question I had any time.
I would warmly recommend them! And definitely would use this service again whenever I'll need to go back from the west cost to the east.

We bought our car sight unseen from a dealership in Chicago. My brother referred us to Ship a Car Direct and we couldn't have been happier with their services. There was constant, relevant communication throughout the process. The driver arrived and delivered as promised and he even warmed up the car and turned on a local Christmas music station for us upon our arrival. I'd use them again, positively!

Totally professional folks to work with! They made the entire experience trouble free, from the quick pick up, to the drop off! I highly recommend using Ship A Car Direct!!!

We had a great experience with Ship-a-Car-Direct. Lauren was available and helpful throughout the entire process. Kevin, our pickup & delivery driver was professional, communicative and on time. Zero complaints on the entire process. We highly recommend this company.

Process was fast and easy. I price shopped and got one of the lower rates out there. Quick reply and communication made me feel secure about shipping my car with ShipACar Direct

Worked with them to ship my car from LA to Chicago. Car was picked up on time quickly and arrived on time with no issues. Great communication all the way through. The pricing was exactly what they originally quoted me with no surprises.

I learned about Ship A Car Direct through the internet. This was also my first experience ever with shipping a car across the continent, so I was worried. As it turned out, there was no reason for it. The service was very polite and even more importantly, very informative. I always knew what I had to do and what was coming. In a couple of days the carrier was assigned, he showed up right on time and handled my car professionally. The car arrived in the promised, fairly narrow time window and was delivered professionally, again. No damage, no hassle. Just in case, I was contacted by the insurance claim agent of Ship A Car Direct with process information and I was instructed to take pictures of the car right before it was loaded on the carrier. As it turned out, all of those were just precautions, but certainly improved my peace of mind. The overall experience was very positive; I will use them again, if the need arises.

Had a great experience with Ship-a-car direct. They were helpful and personable throughout the process.

When I first started doing my research on car transportation, it was a bit overwhelming. I called Ship A Car Direct and talked to Renee. She made me feel a lot more comfortable with the process. Car was picked up in New York and the correct day and was deliver one day after the estimated date. The trucking company, Rubber Duck, did contact me a few times to let me know the status. When the car arrived in California, the driver was very courteous and friendly. Best of all, no damage to my car.
Thanks, for the great service

From the first email to delivery of my car, I was impressed and very satisfied with this service. My emails were answered promptly and the process went smoothly. The photos of my vehicle were detailed and complete. The vehicle was delivered in a timely manner and the driver was courteous. I am well pleased with this service.

Cost efficient, timely, polite, respectful service. Manny was amazing. Best service to use for transporting cars. Highly recommend.

Service was great
Was able to get cars picked up and dropped off on dates needed.
Would use again if needed

My experience shipping my car with Ship A Car Direct went really well and was very professional. Jennifer at Ship A Car Direct was very professional and informative on all I needed to know. She always kept me up to date. Pick and Delivery went really well and felt confident and trust that my car would make it safely to my destination with no problems.

Great experience from initial contact to the vehicle showing up in my driveway. I will definitely use this service again

My experience was wonderful. All the staff I dealt was very professional, helpful and kind.