I've used Shipsavvy for about a month…
I've used Shipsavvy for about a month now and sent a total of 10 packages and 2 of them were lost...I'm very suspicious of this company and have stopped using them, reverting back to Chit Chats. One of the packages was never scanned by the shipping partner but Shipsavvy claimed that they sent it to the shipping partner and the shipping partner lost it. The second package was returned back to Shipsavvy, USPS label shows that it was delivered and signed for. Shipsavvy said that the person who signed for it doesn't work there. I have never had a 20% loss rate with any shipping provider before. I would never ship anything valuable with them again, their practices seem very shady.
Antwoord van ShipSavvy
Hi YT L
I’m really sorry you ran into this issue. Losing even one package is unacceptable, and I can understand why you’d be frustrated after what happened. I’ve requested more info via the TrustPilot review process so we can dig into both shipments and check what went wrong with our carrier partners and apply any credits or insurance that may be applicable. You can also email us tracking number or account numbers directly to customerservice@shipsavvy.com
We’ve seen a few cases where a tracking scan doesn’t appear or a return gets routed incorrectly, and we treat those seriously. Generally we handle all those exception cases well, but your experience helps us tighten how we handle things.
ShipSavvy moves thousands of shipments every week successfully, but that doesn’t make this okay. We’ll review both of your cases carefully and follow up with a clear explanation. You can also reach us at customerservice@shipsavvy.com anytime, or Live Chat if that’s easier.
We’ll make sure someone gets back to you directly.
Sincerely,
Tony, ShipSavvy
