Shipway Reviews 

Shipway is one of the worst courier company. They don't care, their support don't care. They're cheap but not worth it if your products are delivered damaged and support doesn't take you seriously even after all the proofs.

Extremely Disappointing Experience – Serious Weight Discrepancy Issues. Looting sellers on package weight. No professional help even after providing each and every proof. Highly disappointing services. Please don't consider shipway.

I placed my first order on 10 Aug 2026 . The pickup was not done that day due to packaging issues, and we rescheduled for 11 Aug 2026. However, no courier person came for pickup. On 12 Aug 2026, we unassigned the old order and placed a new order. This was scheduled for pickup on 13 Aug 2026, but again no pickup person came or contacted us.

During onboarding, your team assured us that pickup and delivery would be smooth and hassle-free. Unfortunately, since our first attempt, we have consistently faced issues with pickup and delivery. Moreover, there has been no support from the ecommerce team to assist customers in resolving these problems. This experience has been extremely frustrating and disappointing.

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Worst delivery service ever. I thought that ShipRocket was bad, but Shipway is way worser, there is absolutely no responsibility from their end for the customers

My package was out for delivery since Friday we are now on Monday and I still have yet to receive my package I contacted them multiple times and everytime I keep getting a different response they told me on Sunday that they was prioritizing my delivery for the first delivery but yet the time keeps changing on the delivery and they dates I believe they stole my package I recommend nobody ship with this unprofessional unreliable company they are full of shit and they steal your items

Third Class customer support.
I would rather say no customer support at all.
Their sales team calls you for onboarding, and once its done, there is no one to help or answer the calls.
No one will answer the calls even after you make 100 calls to them.
I would suggest to not to waste your energy on them.

Scam Alert ! I am writing this to warn every Shopify seller to stay far away from this service. They are engaging in a complete bait-and-switch scam; they initially promised that I would be charged on a "per label" basis, but instead, they have been illegally deducting funds for every single order received on my Shopify store—regardless of whether I used their service to ship it or not! For example, I had 100 orders and only used them for 20 shipping labels, yet they charged me for all 100. This is an unethical and fraudulent practice designed to drain your bank account. To make matters worse, their support team is refusing to acknowledge this daylight robbery, offering a pathetic 4k refund while keeping the vast majority of my hard-earned money. It would literally be cheaper and more honest to hire a full-time staff member for 20k a month to handle manual processing than to let these thieves touch your business. Do not be misled by their sales pitch—they are unprofessional, unethical, and a total fraud! @ Giftoo

Extremely bad experience with Shipway delivery. The delivery person rang the bell and left the fragile parcel at the main door without waiting. The package was marked “Fragile – Handle with Care”, yet it was thrown and damaged, with clear foot marks on it.
When questioned, he responded rudely and arrogantly, saying delivery is his only job and damage is not his responsibility. Very unprofessional behavior.
Worst delivery experience. Completely disappointed.

Our experience with Shipway has been extremely disappointing and financially damaging.

Their courier partners continuously fail to deliver parcels and frequently mark false delivery attempts such as “consignee unavailable” without ever calling or visiting the customer. This has resulted in a rapidly increasing RTO percentage, angry customers, and significant losses for our business.

A clear example:
One parcel was shipped via Shipway using Delhivery AWB No. 35014917585620, which was falsely marked as consignee unavailable. We raised this issue with Shipway’s support team and managers, but no action was taken.
We later re-shipped the same parcel directly via Delhivery (AWB No. 8994610039454), and it was successfully delivered—proving the failure was entirely on Shipway’s side.

Despite repeated complaints, Shipway shows no accountability, no follow-up, and no resolution. They appear to be only processing shipments formally while avoiding responsibility for actual delivery performance. Even in previous cases like weight disputes, promised supporting images were never shared.

For businesses that depend on reliable last-mile delivery and accurate reporting, Shipway is not trustworthy. We strongly recommend avoiding Shipway if you want to protect your customer experience and reduce operational losses.

Fraud company - Do weight scam in courier business to loot sellers.

This company has had my shoes for a week still out for delivery status according to tracking there is no customer service number to call seems like they are common thieves stealing from customers now I have to get my bank involved to get my money back even after I informed GOAt this is a bad company to use for delivery I won’t buy anything from GOAt again this has to be a inside job with someone working at Goat to continue to use this delivery company after so much theft has happened!

Shipway Technology is a fraud company.Even though i ddnt order anything from here, but they fraudlently said that my order is COD and took away INR 1400 from me for a cloth which was actually torn. I ll report this to consumer court and take it forward to cybercrime cell as well.
If anybody wishes to help please contact at:
Being a valuable Indian Citizen , i think i should be helped asap.

THEY ARE ULTRA BIG SCAMMERS , STAY ALERT NEVER WORK WITH THEM . THEY ARE CLEAR SCAMMERS MY FRIEND IF YOU ARE WORKING WITH THEM THEN TRUST ME THEY ARE SCAMMING ROBBING YOUR MONEY OUT IN THE NAME OF WEIGHT DISPUTES BEHIND YOUR BACK . MY FREIND TRUST ME LEAVE THEM STOP WORKING WITH THEM THEY ARE CLEAR SCAMMERS FRAUDSTERS THEIR ENTIRE TEAM IS TRAINED TO SCAM PEOPLE FULLY

Subject: Wrong Product Delivered – Refund Request (Order BZ13609)

I ordered a Galaxy A14 Cover with Protection Glass (Order BZ13609, Challan No: 30234024485435), but Shipway delivered a wrong product (Apple cover only).

The seller’s email/domain
) is fake and unreachable, which makes this a case of online shopping fraud. Since Shipway is the logistics partner mentioned on the challan, you are the only valid contact point.

I request you to either process a full refund immediately or provide me with complete verified details of the seller.

If this is not resolved within 7 days, I will escalate to the Consumer Forum and the Cyber Crime Cell (Govt. of India).

I wash there was a negative star concept so I could award them that. Bunch of scammers they are. Only looting sellers money by fake rto, extra charges on each parcel in the name of weight reconciliation and not delivery at all. Only making loss for others. We lost so many orders and customers. No customer support. Only fake ticket system where tickets get closed by themselves without any resolution. And to top it all, logistic companies partnered with misplace the articles and they don't take any accountability of anything. Small sellers, stay away from them.

I booked too shipments of Kurti barely of 200g and they charged me for wrong weight for 1kg

Big Fraud Company, trying to cheat and bluff ecommerce sellers, i am also one of the victimized they are looting money intentionally marking orders as RTO, Beware, i have clear evidence. Shipway Courier Partners are demanding Money even for Prepaid Orders, verify all the attachments-No resolution for the tickets raised, they are forcefully closing all the tickets, No response, only Fraud way Money deduction from sellers as RTO, through wallets

Big Fraud Company, trying to cheat and bluff ecommerce sellers, i am also one of the victimized they are looting money intentionally marking orders as RTO, Beware, i have clear evidence. Shipway Courier Partners are demanding Money even for Prepaid Orders, recently customer (#60369) registered, consumer court complaint-Beware guys, verify all the attachments-No resolution for the tickets raised, they are forcefully closing all the tickets, No response, only Faraud way Money deduction from sellers as RTO, through wallets

Very poor Service. This is a pathetic system where as soon as you sign up they will try to cross sell you their different products like ConvertWay(for whatsapp marketing), Shipway Delight and Shipway Saas products etc.. Dont become a fool. they are much more like any other courier aggregator shipyaari or shiprocket no difference at all....
They will also tell you that we are giving you dedicated person who will look into your issues but these are all bogus claims. No one does anything and you are backto creating tickets in their platform and keep waiting for their for their reply till eternity.

VERY POOR ALWAYS SHOWING UNABLE TO REACH U BUT NO ONE CONTACTED ME VERY VERY POOR GHATIYA HAI GHATIYA SERVICE