Shop Wgs Reviews 

It was easy to make & complete my purchase

Reached out to me personally to make sure of the item I was ordering, was in fact what I wanted! Also, ran in to some shipping issues, they quickly resolved the matter! Will order from them again!

Very well thank you 😊

The website overall looks really transparent, many of their listing mentioned with gold weights which is rare on other website. Their prices are really really good

Fast shipping beautiful quality excellent customer service. Ill will be using this company for my future purchases

Quality customer service and product

bad business don't trust them. will scam you. you pay one price. and returning they want to charge you a different price. Be very careful when you order anything thing.

This is a follow-up review of my September 10 submission.
I finally, after many text messages and emails, received the return label and I returned the necklace. That was on August 20, 2026. I have yet to receive a refund of $235.03. I contacted them again on September 29th and was told that the refund had been issued and sent me a picture showing that I had a zero balance, implying that that proved their point. A picture of an invoice refund means absolutely nothing and I told them that no credit had been issued on my credit card. They then said, 'it was issued today'...so a lie stacked on a deception.
After I published the first review, I was contacted and asked if, since I finally received my return label, would I be willing to update my Trustpilot negative review to indicate that. (Interesting that they contacted me right away after reading the review!) I decided to wait until I received my credit before altering my review. I'm exceedingly glad that I didn't alter the review since NO REFUND HAS BEEN ISSUED.
I got the old line of 'it takes up to 10 business days for it to show up on your credit card'. It's electronic; it can be done in a few seconds!
So, to compartmentalize my dealings with this company, here it is:
Emails and texts went unanswered until I threatened a negative review.
The phone number is answered by a bot and you cannot reach anyone by that avenue.
I was lied to by being sent an image of a 'refund' of no balance. THEN, after I checked my credit card, I was told that the refund had just been issued.... 'today'.
My next step is to file a formal complaint with the BBB in Texas where the online jeweler is located. And then I will contest the charge on my credit card.
This is an incredibly shoddy and dishonest way to conduct business. I hope that this serves as a cautionary tale to others who are considering ordering from World Gold Shop. No one should have to jump through hoops to get a refund on a defective item that was returned in a timely manner.

Top rated customer service. Called me to verify address and correct item was ordered. Will definitely be ordering from them again

Good service
Good product
Safe delivery
Thank you

Was convinced to buy something I didn’t want. Credit card was being used in other states after purchase. And merchant will not help with a return and refund and is incredibly unreliable and seems to not care at all.

Things already shipped two days later shipped y'all are fast and efficient no b******* haven't gotten them yet they just shipped but it only took 2 days for them to be shipped SO waiting arrival

Customer service was excellent. Received a phone call about not using my discount and they refunded me the amount. Will definitely buy from here again

I like everything thanks

Absolutely no customer service! Will never shop from them again. Emails and messages were never answered. Been months now.

The paperwork lies and site lies this is NOT an Italia chain like i thought j was buying. Its INDONESIA. And when u confront the store. They dont respond. Or give refund.

So the authen. Paperwork is ALSO FAKE. Cahse it says th WRONG CHAIN.

I STILL WANT MY MONEY BACK