Shop App Reviews 5

ok, I used the SHOP app a few times, no problem. 👍👍…… BUT…….
I used the SHOP app for payment of another product, all went through just fine. About 30 min later the company calls me and said they do not deliver, customers have to be pick up items. It’s not close to me so I said cancel order, the total was 80.00, they said SHOP charges 5.00 so I would have to go to SHOP for that. It’s 5.00: who cares but I did pay 80 not 75.
GOOD LUCK!!!!!! The costumer service contact is AI. GIVE ME A BREAK! You deal with something that you cannot reason with, I will not be getting my 5.00 back, I said I will never be using SHOP again, the enough answer from an AI agent said basically sorry you feel that way, is there anything else I can help you with……. UMmmmmmmm……..

There is no Customer Service at all. They tell you to contact the company when there’s a fraudulent charge.. you can’t talk to a live person and the company doesn’t exist. It’s a fraudulent company.

So all I could do is delete all my cards from there. Delete the app delete my account and keep checking my bank to make sure it doesn’t show up there.

They don’t give two squats about customers at all what a joke of an app they worse than PayPal if that’s even possible.

Shocking customer service especially for allowing many fraudulent companies scamming people on the app. They show zero care or concern. And allow these companies to continue on the app. On the app trying to report a company is pointless

They are terrible at customer service and continuously don’t refund items correctly even when the merchant provides proof they refunded correctly. They hoard their shop cash and don’t return it if an item is returned or refunded. And the customer service only has an email that doesn’t review evidence and only gives generic, scripted responses once a day with no follow up ever!

Får ingen hjälp med utebliven order