Shop Pharmacy2u Reviews 

Urine testing strips ordered.
Arrived in loose shabby box, nearly falling out.
On checking ….the strips were nearly out of date and the container looked a little old/tired.
I’ve written two emails, explaining the problem …I’ve had no reply.
I’m disappointed…I won’t use this company again.
The customer service has left a lot to be desired.

Horrific service.

Moved over from Lloyds Direct and ever since they’ve been charging me double for a single medication, and every month I have to get emergency prescriptions because they honestly cannot get a prescription to you unless the moon is aligned in a certain way.

Yet again, they’re charging me two prescription fees for my medication (which is one medication in two doses and I’ve never paid double), the emergency prescription I tried to get delivered to my local has somehow ended up in their hands, and apparently it’s another 1-2 working days (roughly another working week for them since I know how they operate) because they need to YET AGAIN contact the GP for unknown reasons, even though the GP has told me they’ve released my meds twice.

It takes a minimum of two weeks to sort out a repeat prescription if you’re lucky, will cause you to go into withdrawal even if you plan ahead, and the UI is absolutely horrific.

Avoid like the plague.

Error messages popping up on the app, a wheel that keeps turning on screen, long wait times to speak to someone.. 2 hours later, and still not sorted the prescriptions needed. Absolute shambles.

They say they will respond within 24 hours. It's over 48 hours and nothing. Even the online doctors don't reply. I have told them I have run out of meds and no response. I would not recommend them, go elsewhere

If you could give no stars I certainly would. Not a service at all.

Changed and now unworkable will be going back to pharmacy for my tablets after a good 10 years getting them delivered what a joke

Shocking ! Tried to take my money. Had to cancel my card as a result. Said they would call back in 24 hours...still waiting. Zero customer service and staff working from home as a dog was barking in the "office".
Also gave me split packets of subcription drugs will no clear label on what they were !!!

Trying to de register - should be easy enough but cant contact a human being and still not de registered!!

Was with Lloyds direct which was so easy to use and order from. Now it redirects me to this shambles and now it's so hard to navigate and order from. Never remembers the meds I order and have to search every time, I shouldn't need to put my address in a million times! Lloyds direct was literally 3 button presses..done! SORT IT OUT! how do I go back to Lloyds anyone know?

Atrocious. Couldn’t pay for my prescription but it was filled by my doctor who would therefore not reissue. I am now nearly out of medication and getting no response by email or phone. This is my first attempt at using them. Avoid at all costs.

I would give no stars. I will never use again. They emailed extra questions which I answered, then claimed I hadn’t replied and cancelled the main part of the order but sent a small part which I’d just added as I was doing the order anyway, so I ended up paying postage for something I could have got post free on Amazon. Their replies to complaint totally unsatisfactory. Recommend you do not use, they’re utterly hopeless.

Clearly wasn't ready for the influx of new patients! I can't even add my card details to pay and received no notification to pay either I had to go back onto the app for it. They are slow to reply and I'm almost out of my medication. So angry that I've been forced to switch from a working system to one that clearly doesn't work

Awful customer service. They don't bother to reply to emails requesting assistance.

I was with Lloyds online, but since being transitioned over to pharmacy2u the service is diabolical. I waited nearly 25 mins to speak to someone. I've now learnt that my prescription that I was issued today won't even be despatched for a couple of days, meaning I won't receive my items til mid next week. What a sh**show

Diabolical. Withheld my prescription without notifying me, meant i ran out. 26 mins on hold to speak to a rude customer care representative. When i expressed my general level of dissatisfaction she hung up! Don't bother using them. Useless

I probably have the same experience as others going from a local pharmacy to online. My local had a supposed text service that alerted you when to pick up your prescription. .. it rarely happened. So online would be yeas? No! My first try with these people )Pharmacy 2U) offered me a choice of dosage for my Sertraline and non matched the current dosage from my Dr. I chose the closest dosage hoping the Dr would amend it... after hearing nothing for a week I contacted this company.. well.. tried via their useless Auto reply chat. In the end i got it to acknowledge i needed to contact a human... long story short and copious emails and promises no one replied with any real help whatsoever. after nearly 2 weeks. In the end i had to cancel my prescription which apparently never went through! pity if these are life saving meds eh?

They say there unable to source my compression socks had no problems when it was lloyds 2 months of messing about totally useless company

Absolutely shambles of service
Going to get rid it ,I can see from reviews
It's standard ,they always seem to stop my repeat prescription, and create hurdles for me to cross to retrieve it?!

Rubbish ! Booking line does not work nobody answers phone maybe all humans wiped out! Postal services works but that’s all………

I ordered the weight loss injection from.here, the first pen was fine no issues. However, the second pen was defective. They told me to email a video from the beginning of how I attached the needle all the way through to the proof that the fluid wasn't coming out. A video this length is far too long and cannot be sent , I managed to cut it down only to be told they couldn't see it.
I asked if I could just send the pen back, they will see the pen is full and unable to be used. They refused this.
This has been days of emails, due to the fact they don't respond to queries quickly , So am now in the position of being over £160 down and having to start the treatment all over again as it's been it's been too long between doses. Given that I have paid for 2 months, £320 and am now having to start from scratch again with a different company.
Appalling customer service, with a refusal to work with the customer, I would have been happy if they could just have given me a way to extract the medication i wasn't even asking for a replacement. I just wanted to access what I had paid for. And if something is defective and they can't help me access the medication, why not accept the product back so they can see it arrived defective and fix the issue. Clearly not a company that wants to keep their customers.