Lack of Customer Service
Happy with the product, not the producer. It took just under 4 weeks (18 business days) to receive my order, and several emails, both replying to the confirmation email, and sent through their website contact page, received no reply.
I ordered the Asymmetric Double Dangle Clip-On Earrings, and one Wire Ear Cuff Clip-On Earring on Thursday, April 16th, at 11:00 PM Eastern, and just today, Wednesday, May 13th, received them.
For context:
- Per their confirmation email: "Orders placed on Friday, Saturday, or Sunday will be processed the following Monday. Please note that our processing time, prior to shipping, is typically around 7 business days (Mon-Fri) but can and does fluctuate higher in times of high demand." Their shipping policy on their website says the same.
- Per their website, under the Shipping & Processing -> How Long Does Shipping Take? section of their FAQ: "If our processing time is higher than normal, we will put a notice at the top of our site with the current estimated processing time."
Even taking into account that 11:00 pm on a Thursday is, essentially, placing the order on Friday, by April 30th, (9 business days later) I sent an email asking if there were any delays I should be made aware of, as they'd gone over the aforementioned 7 days, and there was no notice on their site with the estimated processing time. I got no response.
On May 5th, (12 business days), I sent a message through the Contact Us page on their website stating I would dispute the charges by Friday, May 8th, if I did not receive a reply about my order. On May 7th, (14 business days), I got the automated confirmation email that my order was on the way—still no acknowledgment of my previous emails.
As far as the product:
I received exactly what I ordered, and I've been wearing them for a few hours now, so I can say the comfort of the clip-on earrings, and the ear cuff are not exaggerated. The weight of the dangling earring is also barely noticeable.
Overall, I am happy with the product, but if I'd ordered a similar product off of, say, Amazon, I would not have been charged the day I placed the order, just to not get it for 27 days—that's, essentially, an interest-free loan, if anything—I would have been charged when it actually shipped. Knowing that, had anything had happened to the product during transit, I would not have been able to get a hold of them, kills absolutely any desire to purchase anything else, and leaves me questioning my decision to purchase from them in the first place.
