Shopee Reviews 

The courier has taken way too long too many times to deliver goods shopee needs to contract a more reliant courier spx Philippines is terrible

I recently had an issue with my ShopeePay verification. I provided all the necessary information to the first live agent before he forwarded my concern to their relevant team to create a ticket, and flagged it as high priority. They told me they would follow up after 48 hours but they didn't. The second live agent was no help at all. After 3 days, I followed up with my Case ID and the 3rd live agent made an excuse that the delay was caused by high volume of tickets. She made sure that I would get a response within the day, but then I was asked to send the same info I provided the first time. On May 6th, I was given a link to submit a form. They assured me that I had to wait 5 more business days and I would be able to resubmit my application again. I contacted the 4th agent and said on May 15th I could try again. Still not resolved. I reached out to the 5th agent the next day and she apologized for the wrong information as the correct date was May 16th. I resubmitted my application on 17th, 18th, and 18th but to this day (May 19th), they still haven’t resolved the issue. However, my case was already marked as resolved on their end. I was wondering how Shopee hired all of these employees who can’t even do their job. It’s almost a month now but my ticket flagged as high priority is still pending. The dates they’re providing aren’t accurate. Also, I received a bunch of emails from them asking me to rate their service and I rated them all BAD. Thanks for not doing anything! I should’ve not used the app the moment they chose Toni Gonzaga as their brand ambassador during the campaign election :)

Hi, I'm here to complain about shopee the item I bought was damaged I've chatted the seller to say it's damaged but they said they couldn't do any, and when I rated them bad reviews they said they can refund half but when I can't delete my rate they didn't refund any.

My purchase experience with Shopee was a complete disaster! I ordered a soundbar, but it arrived broken. After returning it, Shopee claimed it was fine and refused to refund me. To top it off, they kept the broken soundbar, leaving me without both money and the item!

I find their Affiliate Program being unfair. Because first of all, the close family member should be the one who supports their affiliate listings and it can not be done, because base on them NO family member should buy your affiliate listing. How is that helpfull? What an inconsideration.

Do not use shopee for high end purchases when the item is not working they will reject your refund for and keep saying that you just want to have your product change of mind

So once again, we were tried to retrieve our parcel from the Shopee courier who never sent any message to us nor contacted us in any way. We had sent out several messages to other Shopee couriers to gain any information on where our parcel was located or who had the parcel but no response at all! And then we saw that the courier added a message in Shopee that he allegedly could not contact the recipient- NOT TRUE AT ALL! Our mobile had no missed calls nor text messages! We physically went to the Shopee hub to get our parcel. The Shopee hub refused to give us our parcel and said we have to contact the courier rider! They gave us the name and mobile of the courier [Julius Cielo, 09654825571]. We tried calling him 3 times while at the Shopee hub and he hung up on us (witnessed by Shopee guard and Shopee employee laughing right in front of us,{have video}). Then the courier rider sent a text message saying his mobile had low power and he was in CEBU! Not sure why the Dumaguete courier rider was in Cebu instead of delivering our parcel to our Dumaguete address nor allowing us to just pick up our parcel at the Shopee hub. Then the Shopee Courier returned our parcel to the seller without allowing us to pick up the parcel after knowing we were physically there at the HUB requesting our parcel. Who wins with this type of business process?! This process seems void of any good communication and should not be expected nor accepted in any professional business online transactions! Since this seems to happen all too often and reporting it to Shopee seems laughable, we will simply thought its best to report these Shopee incidents to any and all who are equally disappointed with this issue. And most likely, we expect Shopee to block our purchases and/or cause issues with our deliveries like they have done to so many other customers who dared to complain. Seems childish...but still sadly realistic...=)
Seems like Shopee needs to have an alternative delivery outlet similar to LBC, where customer can pick up parcels safely without depending on irresponsible couriers...it could be as simple as a text message to the customer to retrieve their parcels within a certain time frame or it will be returned. seems like that would save both time and money and create a less hectic and challenging delivery schedule for both courier and recipient...

First-time review because I'm really upset. Shopee.ph steals your money in case of a refund. They say they transferred the full amount, but you receive only part of it while your receiving bank says they did not deduct anything at all. All proof provided (and still on my phone), yet they deny, and they refuse help.
"Customer support" is not worth its name, hard to reach, parroting they paid back in full, which is not true. Hours of trying to get hold of them, explaining, screenshots, bank docs etc etc, all a waste of time and energy... your money is lost. Useless bunch, they clearly don't care. Thieves, actually!
Stay away from Shopee as far as you can, or risk to lose money for nothing.

Worst customer service I've experience with this shop. You're always on your own and you couldn't reach live agents to assist you especially on important matters like for instance with my refund dispute to them. I couldn't even contact a live agent to help me get in touch with the seller and they simply rejected my refund request in favor of the seller. There's also not a lot of options to use as evidence for refund disputes so my request easily got rejected just because I lost my waybill. Terrible terrible customer service and people should be wary about dealing business with this marketplace.

Worst customer support, issues not resolve and courier sucks.

This must be one of the biggest scams on the internet right now. YOU CANNOT REFUND ANYTHING.

Most of them dont use thier brains. Even thies escalation team

CRAP!

Went out to buy new phone number.
Tried signing up to Shopee and it said my accounts registered to some girl called Suzan.
Need to provide a ton of details and ID ... lol no chance, waste of time.

Shopee express worst courier, here in Pigcarangan Tubod Lanao del Norte, late deliveries, if they can't contact the customer, they doesn't ask which purok or this customer in our place, they doesn't even try to ask my baranggay constituents and late messages 5pm or 6pm i recieved messages that the parcel will deliver and when i check in the app customer is unavailable to contact/ deliver. And automatic cancel. Nakakasama ng loob.

After being a very loyal customer, spent thousands of pesos, placed hundreds of orders, this app restricted my account and accused me of violation that I did not committed and now asking me to write an apology letter. This is how they treat loyal customers. Thank you for all this, SHOPEE!

I want to say good and bad. When you perfect but----
For instance, I just bought a security camera. There is no number, nothing to scan and no way to install it. Plus the store never sent an adapter to plug it in even it was advertised as having one.This was Hikvision cctv.
So then I buy another camera (more expensive) It was advertised as waterproof but it rained and then stopped working and when I turned the camera around, water poured out of it. Before I did that I changed the power supply which turned the lights on but nothing else.This store is:yjwnehyfym when you chat them you get an immediate response that your order is coming today. I already got my order and it was junk. Now the first store I reported to Shopee. I told them they advertised a power supply but I did not get it. I even pointed to the chat where the guy said we don't supply them yet shopee found in favor of the shop. Even I have ordered hundreds of times, they favor the store. One time I ordered a generator for 11,000 pesos. It was advertised as a dual unit which used gasoline and Propane. It was delivered to my vacation home so t was a while until my caretaker set it up. Anyway it was a different brand and gas only. I fought and got DTI involved they returned my money but wanted the machine back. They were supposed to get back to me in 30 days but they took longer. Then they asked for the machine. I said no. You broke the agreement and you are not getting it. They said we will contact DTI. I said do it. You broke the agreement so tough. They never called again and I don't feel bad. That seller is still advertising the wrong brand and kind and cheating others and shopee doesn't care. Remember. All shopee wants is your money whether the store cheats you or not!

They create this buyer and seller hassle refunding effort it's like they don't care.
If you manage to press the confirm button then the refund button will be gone. It's sad to say that 7,500+ worth of fake staff was NOT canceled or refunded. They ask rubbish question about it and explain I can't get my money because the seller has my money. I'll NEVER ORDER AGAIN period!

Im a filipino living in New Zealand, and is only here in the Philippines for a holiday for 5 weeks. Create a Shopee account had all my details verified, and got my account banned for no reason at all.
At least there’s still Lazada. Which I am currently using without any problems.

I ordered a dress they said they had delivered it i never received it, they said they would send another one still not received it. I don't think i will ever receive it or get my money back, be warned don't order anything from them

pag shopee express ang magdedeliver asahan mo 10years bago i deliver, magsstay yan sa hub ng 2 weeks tapos pag connect mo sa cust support sabihan ka wait pa ng 2-3 days tapos hindi pa rin madedeliver

had multiple transaction pag j&t 1-3 days delivered na, pag dating ng hub nila minsan same day delivered na.

pero pag shopee express mamumuti mata mo kakaantay, tapos ending hindi madedeliver nung araw na naka out for delivery, tapos i mamark nil na unable to deliver ksi kulang sa time , pero ang aga na out sa hub nila