shopelan.com Reviews 24

The service i received from beginning to end was qst class the two girls Cherly and Sarah, where better than good nothing to much trouble thanks so much all my gear is spot on, xx

I am extremely disappointed with the handling of my recent Shopelan order. The item arrived in the incorrect size, a discrepancy I attempted to resolve through multiple emails. While I eventually received a refund, this was done without any prior notification or explanation. The only response I received was a generic, automated message stating the order had been cancelled, which is wholly insufficient. This complete lack of proactive communication and customer service is frankly unacceptable. I expected a more thorough and personalized response addressing the failure to send the correct size.

An incredibly chic brand with outfits for every occasion. I always make sure to shop Elan before every trip or event. Love their dresses, sweaters, the quality of their clothes and winter line. Highly recommend

Love Elan’s clothing. There are so many different styles. Fits well and is so comfortable. My favorite are the jackets!

This company’s customer service, quality & styles are AMAZING! Anytime I’m headed abroad for a trip I order a few items, knowing they always keep up with latest trends. Supporting family run businesses in a world of fast fashion is also always something to celebrate, so I love purchasing from their new lines all year round! :)

Obsessed with their clothes! I buy all of my resort/beach outfits and sweaters from them. The dresses are also soo cute too - just overall great quality and style that only gets better year after year 😍

My favorite clothing company!!! At this point, their beautiful clothing takes up most of my closet! Incredible service when I needed to return something, such great quality, and overall just amazing. Highly recommend, especially their summer clothing🤩

My favorite brand! They make the nicest stuff and amazing quality for the price. Their customer service is better than anywhere I have shopped. One of my dresses got a tear and when I reached out they replaced it for me with no questions asked. I will definitely shop here again !

I love this brand. They somehow always find a way to make “practical” clothing fun and cute all at the same time 💃🏼🥰

Excellent service. I had to exchange an item for a different size. It was very easy and the dress is beautiful!

I absolutely love Elan nothing bad to say about this line comfy and relaxing fit for all ages. Don’t shy away from this awesome brand you’ll miss out.

Great clothes, wonderful people to deal with

The fit is to perfection and I absolutely love elan clothing there are so many stylish looks from Sheek to beach to classy or comfy in style .
💜❤️💗🙌

I love this brand! Their clothes are so cute and such good quality, I get so many compliments every time I wear their pieces. Definitely recommend!

Absolutely love Elan! I’ve been buying their clothes for so many years now, they are always on trend and their quality is amazing. It’s my go to brand when gifting stylish pieces to my girlfriends! Also, their returns are super easy to do online, which is so important for me when doing online shopping! Love love love you guys!

Buyer Beware. I purchased 2 items, way too big, fit 2-3x larger than what is standard. It was very challenging navigating their return function on their website. Had to click on return button multiple times over 2 days before it took me to a return form. Processed for exchange of 2 items. The return QR code displayed on my laptop browser but no return/exchange email arrived in my inbox, Trash or Spam folders. Despite the return page on my browser indicating an email had been sent. I took picture of QR code with my phone from laptop and it worked at USPS. But I have nothing to refer to other than the screen shot. No emails, and any attempt to email is not working. Called customer service and it’s the same recording deferring you to email or you can leave message. I did later and there was no response. I suspect at this point I will not receive the exchange and will be out $.
Update: searched the internet for store physical location and number. The number connected me to a representative who reviewed the exchange and I received the items within 5 days. It was far too much work though.

I love this brand! Super trendy and they were so helpful when my package was delayed. Customer assistance is awesome and better than most. I especially love my shacket I got from them!

Such a bad experience. Highly don't recommend. Rude and overpriced.

Feels like a HUGE SCAM! I bought a top that did not fit for Christmas. I emailed them for the return within the 35 day return period. Sent 3 emails and no response! Super frustrating. Now I am out of the return period, no response from company (they say they reply within 24 hours), if you call the customer service line they never answer. DO NOT BUY FROM THEM!

Still hoping to hear back... out $85 for a top that does not fit!!

What a great brand we found while shopping in FL! My fiance just had to have this dress but we only found it online. Thanks for the speedy shipment :)