Shopforwarding Reviews 46

Excellent service

Shop Forwarding is one of the best freight forwarders in the Maldives. They always go the extra mile to support and solve their clients’ issues. Their dispatch speed is also much faster compared to MYS.

I have used other competitor services to bring items from the USA to Maldives, but after switching to ShopForwarding I realised they are the best. Their service is fast, reliable and far more organised than anyone else I’ve tried. Highly recommended
Price is also cheaper compared to others

You guys are awesome

professional service

Uses all manual processes for the whole operation.

We sometimes doesnt get receive email.
We sometimes get the email 2 times.
Sometimes the comfirmation mail comes twice.
No way to consolidate packages.
No customer management platform or even account management.

Shopforwarding needs to invest on technology. Their servies feel more backward than when i started using eBay in 2007.

Didn’t receive full package. Have been trying to contact customer support.

I have been using this service for many years now. It's cheaper than the other similar services. I have never had issues of a lost of damaged product.
Why I cannot give the service 5 stars is because the delivery time can widely vary. So it's hard if you want a product by a specific date.

All my mist bottle from bath and body works which i brought from shop forwarding to Maldives were damaged. meaning we do business, all bottles packaging was damaged, and labelling. we cannot sell it like this. it was abig loss. 1 whole bottle was empty. very bad . sorry to say. as a freight forwarder you should'nt have sent those as Bath and body send to you. It's withing US. so each bottle bubble wrapping no need. but as you are sending it here, as a freight forwarder its your responsibility to do a proper packaging. That's my view.

I love SF From the day one . The best shipping courier . ***** starts

Package delivered in good condition

Been using the service for over 3 years now and we are more than satisfied with everything.

These guys helped me out with a shipping problem.

Review of Shipping Service

I don’t recommend this service unless you’re shipping heavy, non-electronic items (5 kg+). They pack your items with other customers to increase weight thus saving their costs and increase shipping times

They claimed shipping would cost around $5 on their website. However, when I purchased a $52 LG G2 phone on eBay, I ended up paying $48 for shipping and various "value-added costs." The package took over a month to arrive from 18008 NW Sylvania Ln, Portland, OR 97229 their address.

At least the service works, and you won't be liable for US sales tax at that address. Other than creating a new account to get your shipping address via email, the website has limited use, and the shipping rates are absurd.

Payments can only be made through PayPal or bank transfer. If you exceed your dollar limit, you’ll need to buy or earn more dollars, which is more expensive just to cover shipping costs.

I’m Maldivian, but I have a friend in India with an even worse experience. If you don’t keep up with their email newsletter (e.g., they send notices about not shipping lotions or shampoos of 250 ml or less), your ignorance could lead to items not being shipped or being charged triple.

In total, I paid around $100 for shipping, nearly the same cost as the phone.

I recommend trying shippingxps.com for the Maldives; their FedEx International Connect prices are far better than these guys or MyUS (even MyUS Redbox quoted $18 with no additional fees).

Edit (After a Few Months):

They claim I’m a competitor and not a real customer, but I’ve set my invoice as my profile picture and changed my username from "rootedismail" to my real name (Ismail Shakir). My invoice number is #9313.

Communication has been slow, taking about six days per message. When I called their number (857-294-9577) using my international T-Mobile SIM, I only heard a beeping sound for 10 minutes, despite multiple attempts.

Payment Breakdown (as of 4/17/24):

Phone Package: $48.76
Battery Sticker/Dangerous Goods Fee: $4.99
Base Charge: $4.99
Handling and Package Consolidation: $1.99
Local Customs Clearance and Handling: $3.75
Maldives Customs Stamp Charges: $1.49
PayPal Charge (1%): $2.11 (can be avoided with a direct bank transfer)
Import Tax (5% of cost): $7.45
Total Paid for Shipping: $48.76
Phone Cost: $52 (used LG G2)
I was lied to about customs to reduce costs but ended up paying an extra $22.

Further Edit:

Months later, they requested I delete my review if I received a refund. I complied and waited a week, but still no refund. Initially, they offered a 50% refund.

(latest update) After providing evidence (imgur link), they now claim that FedEx—not them—might take months to process a refund.

After I posted this review, they likely sent out a newsletter informing customers that the new iPhone will have a fixed shipping rate of $55, excluding a 5% import tax, a 1% stamp fee, and clearance charges.

Now they are lying and saying that I asked for a paypal refund when I just sent my BML acc number over 11 days ago and they never replied and now they are replying, it's ridiculous, here is evidence:

https://imgur. com/a/Tlduw4j
(remove the space between dot com to access link)

Bad service, bad communication, bad packaging came very late and damaged. Not recommended any more. Used to be good.

Update 1: Have agreed for the refund but have still not paid as of September 13 2024
Update 2: Received refund on October 1st

My order was shipped late and i was never informed why until i send you guys a bunch of emails. Response to my emails also took days.

Not recieving shipping notification now, not receiving text msg or viber msg to collect the item, most of the day male' shop was closed.

Loved everything. Responsive.

The transportation fee is unknown so when we recive we have to pay what ever the amount is. Will there a way to know before dispatching the items to Maldives.