Shop Playpens (Pty) Ltd Reviews 

237
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Received my Cage quickly, with good communication from the couriers. Item was also in great condition, and price was better than other shops.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superior quality products and good response to queries. Delivery did take longer than I thought it would

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

They gave me a great product when it did arrive! I had to follow up a bit but all in all they do get back to you on progress and the quality of their products are really good so I would recommend if y... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am currently making use of the 130 x 130 x 60cm playpen for my 10-week old pomeranian pup. The playpen is very spacious and will comfortably accommodate larger dog breed puppies. The overall structu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenwinkel
  2. Babywinkel
  3. Online marktplaats

Geschreven door het bedrijf

Finding and maintaining health and balance in life can be a demanding task, not just for yourself but for every member of your household - from babies to birds. Achieving this harmony offers tremendous rewards. You have the influence to make positive decisions that can shape the growth and well-being of your babies, pets, rodents, fish, and birds, whether in terms of their social, emotional, cognitive, physical, or creative aspects. We're here to guide you on this journey. Our commitment is reflected in our exclusive keepsake items, each handcrafted, eco-friendly, and natural – true heirlooms to cherish. Our dedication extends to offering unparalleled personalized customer service. We hope that as you navigate our web store, you'll come to adore it as passionately as we do, finding all that you seek and more for your role as a caregiver. Engagement in play serves as a genuine means of self-expression, a channel for exploration, communication, and enlightenment. Be it a baby exploring new textures, a pet chasing a toy, a rodent navigating a maze, a fish dancing through water, or a bird singing its melodies, play embodies diverse emotions and experiences. It can be lighthearted and liberating or an earnest endeavor. Play enables connections – within oneself, within families, and among friends. It offers an outlet for profound emotions, confrontations, aspirations, and apprehensions. It unlocks the innate recuperative abilities present in all living beings. For every child and creature, play is fundamental to their holistic development. It acts as a tangible learning tool, especially vital for those who might find verbal communication challenging. Our mission Our purpose extends beyond just easing the pressures faced by working parents. We also strive to support stay-at-home caregivers, whether they're navigating the mobility of a crawling baby, a playful pet, an active bird, a lively fish, or a curious rodent. By delivering dependable and tailored solutions, we aim to be that extra hand during moments when the challenges of care become particularly demanding. Our vision We are driven by a collaborative spirit, aiming to innovate and revolutionize care and education for not just babies, but also birds, pets, rodents, and fish. Our dedication is to add value, disseminating our fervor far and wide. Our aspiration is to enhance the quality of life, fostering improved communication and cherished moments among caregivers and their diverse loved ones, be they children or animals. Our belief We're passionate about intuitive tools and products. That's why we design outstanding items that promote self-driven learning and instinctive play. Mastery in one's craft combined with genuine passion leads to excellence. Our aim is to simplify your life further. Our promise Drawing from our own experiences as customers, we value vendors that treat our business as if it's their top priority, prompting us to return time and again. At Shop Playpens, we commit that no customer will ever feel like just another number. Both our clientele and our team drive our growth and success. Recognizing the invaluable role of our employees and clients in our journey, we promise a personalized experience for each and every patron of Shop Playpens. In 2012, at the age of 26 and as a certified Montessori directress, Corleen embarked on her business venture. She infused safety measures and essential features desired by parents and pet owners into the products her company creates and delivers. Driven by creativity, a deep-seated passion for the safety of children and pets, she faced the challenge of sourcing affordable, child and pet-centric products. Her perseverance paid off when these products gained immense popularity in the South African market. In 2012, at the age of 26 and as a certified Montessori directress, Corleen embarked on her business venture. She infused safety measures and essential features desired by parents and pet owners into the products her company creates and delivers. In 2012, at the age of 26 and as a certified Montessori directress, Corleen embarked on her business venture. She infused safety measures and essential features desired by parents and pet owners into the products her company creates and delivers. Driven by creativity, a deep-seated passion for the safety of children and pets, she faced the challenge of sourcing affordable, child and pet-centric products. Her perseverance paid off when these products gained immense popularity in the South African market. Apart from her business acumen, Corleen possesses a keen insight into the minds of young children, effortlessly merging her affection for them with her professional endeavors. A dedicated cat enthusiast, she shares her home with two beloved cats, Nushka and Daisy, who reign supreme in her household! Shop Playpens currently features an assortment of: Products for Babies Products for Parents Products for Dogs Products for Cats Products for Rodents Products for Birds Products for Fish Ensuring top-notch customer service is a priority for both me and my team. We are committed to meeting the needs of our clients in the most exemplary manner.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

237 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,8

Alle reviews

(237)

33 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

You are the best

You are the best. I am very satisfied with the product. I will tell my friends.

8 oktober 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Wow, Thank you soo much Roelien for this wonderful feedback. great to hear that you enjoy our product.

Beoordeeld met 5 van de 5 sterren

The sandbox was great

The sandbox was great, solid, good construction and delivery was prompt.

26 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear Deneo! Thank you so much for taking your time to give us a positive review.

Beoordeeld met 3 van de 5 sterren

Friendly and very helpful.

Friendly and very helpful. Always. Going the xtra mile to accommodate the customer.

14 oktober 2024
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Antwoord van Shop Playpens (Pty) Ltd

Thank you so much Zuzette for this great review, can't wait to see you again for your next shopping experience with us.

Beoordeeld met 5 van de 5 sterren

From the first phone call and the final…

From the first phone call and the final delivery everything was handled professionally and smoothly.. the end product exceeded expectations.. overall a very good experience and have already recommended to a friend.. thank you very much ..

1 oktober 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Thank you Nannette for this wonderful review, we are glad to hear that you had a great experience.

Beoordeeld met 5 van de 5 sterren

Shop Playpens go out of their way for customer service!

Eva from Customer Support assisted me in getting the right colour hamster cage that was not in stock (by organising with the warehouse manager to get the right colour from their supplier). The online site is easy to use, good prices, and delivery was quick and efficient. The goods arrived safely wrapped and everything was perfect. It was my first time using Shop Playpens, I will definitely use them again and recommend them to anyone looking for pet products and supplies.

1 oktober 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Wow, Thank you so much Brendon, it means so much to us. Can't wait to have you for your next shopping experience with us.

Beoordeeld met 4 van de 5 sterren

Plastic playpen with extender

Ordering was a pleasure, the playpens are great, I would give a 5star except for the courier service was a bit bad, they were scheduled to deliver on the Friday, then they just did not come after assuring me that they would be there, anyway they delivered on the Saturday morning thereafter.
Thank you for a wonderful playpen

18 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear Zainab! we are glad that you are happy with our product and service. We sincerely apologize for the inconvenience caused by the courier company. we will follow up with them.

Beoordeeld met 4 van de 5 sterren

Fast delivery and good quality

Fast delivery and good quality, easy website to use

17 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Hi Gideon, we are glad to hear you had an amazing experience with us! Thank you so much for your review.

Beoordeeld met 5 van de 5 sterren

From start to finish an excellent and…

From start to finish an excellent and seamless journey!

Ordering online was very easy and feedback received almost immediately after payment was cleared.

The product is of high quality and delivered within a week, taking into account that the delivery address is in a remote rural area.

I would definitely recommend Shop Playpens to anyone interested in any of their products.

17 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear Miri! we are glad you had a positive experience with our product and service. thank you for so much for giving us a positive review.

Beoordeeld met 1 van de 5 sterren

😡Unhappy customer

😡Unhappy customer. Was sent an SMS that my package was being delivered and it wasn’t. No call or email to inform me that it wasn’t being delivered. I worked from home that day waiting for the package. Unprofessional, inappropriate and inconsiderate. Will not buy from Shop Playpen again. I have an 11wk old yorkie and needed the playpen. Takealot for the win 🏆 and will NOT recommend Shop Playpen. Remove my details from your mailing list please.

11 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Good day, Leeander,

Thank you for bringing the courier's lack of service to our attention. We deeply regret the inconvenience caused and fully understand your frustration, especially when you were expecting a much-needed delivery.

We take full responsibility for ensuring that our courier partners meet the standards our customers deserve, and we will be addressing this issue with them immediately to prevent any future occurrences.

Regarding your concern, please know that we also offer our products through Takealot, and in the future, we can certainly arrange for your orders to be processed through their platform if that is more convenient for you.

While we are a small family-run business, we take pride in ensuring that every order is handled with care. Your playpen was packaged and dispatched on the 11th of September. Unfortunately, the courier's handling of the delivery fell short of expectations, and for that, we sincerely apologize.

Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.

Beoordeeld met 5 van de 5 sterren

Excellent and fast service

Excellent and fast service. Items are as described and good prices, Keep up the good work, will be ordering again.

10 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Hi Shae, we are glad to hear you had such a positive experience with us. We really appreciate your time taken to give us a review.

Beoordeeld met 5 van de 5 sterren

Stoffel's Penthouse

It was time to give our sweet boy, Stoffel, an upgrade. Browsing through the websites seeking for a new cage, we found the Parrot Penthouse at Shop Playpen. Our order was finalized, and the cage delivered within a few days!! Awesome experience and to see our sweet boy enjoying his Penthouse with a view to the ocean....priceless! We can recommend the cage, which is a very good quality and easy to assemble, but would like to emphasize the great service received from Shop Playpen. Thank you so much for a great product and awesome service!

9 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear GG! we are glad you had such an amazing experience with our service and your pet is also enjoying the cage. We really appreciate your time to review us.

Beoordeeld met 4 van de 5 sterren

Perfect for helping my bunnies bond

Got 2 of these play pens for my buns to bond and they’re holding up well!!

2 september 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear Aaqilah! we are glad you are happy with the product. We appreciate your time taken to review us.

Beoordeeld met 5 van de 5 sterren

Budgie Cage

Efficient service and friendly

27 augustus 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Hi Eloise, we are glad to hear that you are happy with your purchase and the quality of our service. We really appreciate your review.

Beoordeeld met 5 van de 5 sterren

Lecturer in Pharmacy

Good services,rapid response, clear communications

26 augustus 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

Hi Rasemoko, thank you so much for taking your time to give us a positive review, we really appreciate it.

Beoordeeld met 5 van de 5 sterren

Bought a bird cage

I bought my birds a cage and Corleen helped me choosing the ideal cage as the specific Daro cage wasn't available. I am very pleased with the purchase😀

19 augustus 2024
Logo Shop Playpens (Pty) Ltd

Antwoord van Shop Playpens (Pty) Ltd

That's great to hear Erlank! thank you so much for taking your time to give us a positive review, we really appreciate it.

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