Shore Excursions Group Reviews 

7.243
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The process and options were clearly represented. It was easy to review the tour agenda, pricing and customer comments. One step that was not quite as well defined was listing customers and birth dat... Toon meer

Beoordeeld met 4 van de 5 sterren

I've used Shore Excursions Group before and this was the first time where we are asked to purchase trip cancellation coverage. Curious when that started? Our trip isn't until February 2027 - never kn... Toon meer

Beoordeeld met 5 van de 5 sterren

We booked 2 excursions through Shore Excursions for our Alaska cruise. First time using them, so was interested to see if they were as good as everyone says. Both excursions were excellent and signifi... Toon meer

Beoordeeld met 4 van de 5 sterren

It got a little shaky at the end, I set up payment through PayPal, but instead of confirming at the end, billing page just disappeared. Then I went to PayPal site and there was nothing about this pur... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Culturele rondleidingen
  4. Excursiebedrijf
  5. Organisator van sightseeingtours
  6. Reisbureau

Geschreven door het bedrijf

Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.

Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.

Geschreven door het bedrijf

We are committed to offering you the best excursions so you can enjoy your vacation experience.
-Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship

Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship

24/7 Traveler Support - We have never had a customer miss their ship!

We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.

Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,3

Alle reviews

(7.243)

394 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Booking was easy

Booking was easy, Excursions were clearly detailed and have discounted prices, as well you can apply a Rewards Code and save some extra money. The prices are way below of the Cruise Line prices, so is worth to book with Cruises.com

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exploring Amalfi & Ravello

We had a fantastic day exploring Amalfi and Ravello with Offshore Excursions.

Rosy was friendly, warm and informative, and arranged a beautiful coastal boat tour for us in Amalfi. We also had plenty of time to explore both Amalfi and Ravello on our own, which we really appreciated.

Salvatore navigated the motorways and winding mountain roads with all the confidence and experience you’d expect from an Italian driver!

A relaxed, well-organised and thoroughly enjoyable day. We’d happily recommend Rosy, Salvatore and Offshore Excursions.

Jen & Charlie

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lucca and Pisa from La Spezia

We took the day trip from La Spezia to Lucca and Pisa. It was a great use of our day at port and I would recommend doing this as an alternative to tours operated by the cruise line. We saw a lot and it was a great price. Our guide Alessandro and the driver Ricardo were great!

14 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

Great to hear that your day exploring Lucca and Pisa was such a memorable experience! We’re delighted that Alessandro and Ricardo helped make the excursion both enjoyable and worthwhile.

We truly appreciate you taking the time to share your feedback. We hope to have the chance to host you again on another journey.

Beoordeeld met 5 van de 5 sterren

Make booking so easy!

I used on our trip last month and really enjoyed all of the experiences! Want to try again! You make booking so easy!

13 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

We’re so glad to hear you enjoyed all of your experiences and found the booking process easy!

We appreciate your feedback!

Beoordeeld met 1 van de 5 sterren

Beware Blue Dreams boat tour from Naples through Shorex.

This was supposed to be a nine hour tour from Naples. Probably my fault that I didn't notice there was an hour on each end as they drove us to Salerno. We were supposed to meet the driver just outside the ship where they would be holding our name. We were supposed to meet at 8:00 and we got out there at about 20 of and found no one there. We waited until about 10 of 8 and texted the company to find out where the driver was. They said he was there and gave me his number. I texted him and there was no response. I then called him and there was no answer. I texted the company back saying that he wasn't responding. They told me he was driving and that's why he couldn't answer, he would be there soon. After about 10 minutes I started getting texts from the driver saying he was on his way and sending pictures of where he was and where he would meet us. At about 8:25 he finally showed up. As he opened the door to the van there were other people inside already. As we sat down we introduced ourselves and asked where they were staying. They said they were from the same ship we were. He had walked into the parking lot apparently a minute or two before we got there, saw the people and asked them if they were it, as if they would somehow know, and he promptly left with them. He apparently had no manifest or knowledge of even how many people he was supposed to get. We finally arrived in Salerno at about 9:40. Now we had paid close to $1000 for the two of us for this trip, I was expecting a good size boat with a lot of extras, possibly even a cabin with a head. There was no place on the description anywhere that said anything about what the boat was like. We were walked down this pier where there was a line of very large pleasure boats and as we came past them, we suddenly found this little 15 foot bow rider. It was a type of boat I had considered renting and just driving ourselves for €200 plus gas. I didn't do it because everything I read said you need a bigger boat to be able to see enough of the Amalfi coast to make it worthwhile. The company was called blue dream boat rentals. I can't stress enough how much of a let down this whole thing was. Unfortunately, I saw everything through the lens of having paid $1000 for this. It was absolutely no fun. We were bobbing along in this little bow rider with a 40 horse motor being slammed by every wave that came across the bow. Watching all these bigger tour boats cruise by. The captain pointed out areas here and there but it was nothing very informative. We were supposed to have an hour stop in Amalfi and an hour stop in Positano. Because of the very late start he told us we only had 40 minutes in Amalfi which meant we had time to go in find a bathroom, grab a little Gelato and then we had to head back to the boat. We never stopped at Positano at all. It was so late and they wanted to get us back to the pier by 3:00 that they weren't going to even stop to let us get any lunch. Because everyone complained they finally arranged for us to pull into a beach restaurant and grab something quick. Then he went as fast as the little boat would go slamming through these waves the rest of the way. It was no fun for my back. By the time we got back to the bus we had been on the water for only about 5 hours. (over an hour of which was just racing to get bsack to the pier) The other folks on the tour seemed to think it was OK but I have no idea what they paid for it. I used to trust the shore excursions group but not anymore.

UPDATE: Very shortly after I had posted this review, Shorex contacted me that they were looking into the things I had claimed. They got back to me a few days later and said they were refunding half of what we paid. I am very grateful and while I still don't like Blue Dreams, I once again trust Shorex.

2 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

We greatly apologize for the experience you described. At Shore Excursions Group, we strive to ensure that every participant has an enjoyable and rewarding experience.

The information you have provided has been forwarded to our Customer Relations Team so they can begin investigating the events of the day detailed. Once their investigation is complete and a resolution for the experience described has been discovered, they will correspond directly using the contact information listed on your order.

We appreciate you providing your feedback.

Beoordeeld met 5 van de 5 sterren

Best of Eidfjord sightseeing

Booked the Best of Eidfjord sightseeing with them and had a very smooth experience. They are helpful on the phone during booking and the tour was exactly as advertised. I have used them regularly whenever we cruise and have never felt even close to missing the return to ship. They are well organized and very focused on being sure we see what was promised and aren’t rushed thru the itinerary. The guide on this tour spoke English clearly and was knowledgeable about the area. This port is very beautiful. The waterfall at Voringsfossen and the turf roof building with goats on top happily munching away were highlights of the trip.

8 september 2025
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

Great to hear that your Best of Eidfjord experience was smooth from booking through the tour itself! We’re glad your guide was knowledgeable and that highlights like Vøringsfossen and the turf-roof buildings made the day especially memorable.

We invite you to explore the many other options available on our website for your next voyage. Thank you for your feedback. Cheers!

Beoordeeld met 1 van de 5 sterren

I almost booked 3 tours with this…

I almost booked 3 tours with this company, one for each port. We are on Navigator of the seas and did the snorkelling tour on August 9th in Cabo. It was horrible. One main guide for 30 people. You were kicked all the time since he was yelling for everyone to stay close. It is advertised as a glass bottom boat. There are 2 4x6 foot rectangles that are glass. It’s advertised as 3 hours. We were back in 2. That included loading and unloading. Lunch included means a bag handed to you with your lunch in it. Not worth the price.

9 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

We greatly apologize for the experience you have detailed. At Shore Excursions Group, we strive to ensure that all of our participants have an enjoyable and positively memorable experience.

When you have a moment, please send these details, along with any additional information and your order number, to our team at social@shoreex.com. The team will review the information you have provided and begin working toward discovering a resolution regarding the concerns you specified.

We appreciate your valuable feedback.

Beoordeeld met 5 van de 5 sterren

very professional

This company is very professional. They sent us an email before the excursion with all the details: what to expect, what to bring with us, how to find our guide. Everything was perfect. Highly recommend.

26 juni 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

It’s great to hear everything went so smoothly and that the pre-excursion details made the experience easy from the start!

We truly appreciate the recommendation and your feedback. Hope to welcome you on another adventure soon!

Beoordeeld met 5 van de 5 sterren

It has been a very smooth tour through…

It has been a very smooth tour through the booking and selection of excursions. The materials are well prepared and easy to follow. Very happy with everything so far.

9 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

We're glad your experience with us made choosing your excursions hassle-free. Thank you very much for your valuable feedback.

Beoordeeld met 5 van de 5 sterren

The guides are excellent

The guides are excellent, friendly knowledgeable, the buses are confortable and everything went smoothly

17 juli 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

We're glad you enjoyed the seamless experience we created for you. Please visit us for our other excursions on your next voyage.

Thank you for your feedback.

Beoordeeld met 1 van de 5 sterren

Sadly you failed to let me know it’s in…

Thanks for getting back to me. I decided to cancel it, hopefully you won’t charge me to cancel.
Thanks, Lisa

Sadly you failed to let me know it’s in American Funds, not the Canadian price that I thought I was paying.
Brought my total way up unfortunately. Didn’t notice till I checked my bank. What a shock !!

3 augustus 2026
Review zonder uitnodiging
Logo Shore Excursions Group

Antwoord van Shore Excursions Group

Thank you so much for your feedback. We apologize for the confusion around our default USD currency pricing.

We aim to make our currency picker as visible and easy to use as possible by placing it in the top right corner of the website, so that the feature is not intrusive, but easily discernible allowing customers to select their preferred currency before checkout. That said, we understand it can sometimes be overlooked, and we’re always looking for ways to make the experience clearer and more seamless. We’ve forwarded your feedback to the team responsible for our website development so they can review the issue you mentioned and work toward improving the experience to prevent instances such as this from occurring in the future.

You can always give us a call at your earliest convenience, so one of our Excursion Experts can assist you in canceling and rebooking the experiences you selected in the desired currency.

Again, we greatly appreciate your valuable feedback and apologize for any confusion.

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