Sigma Sports - Hampton Wick Reviews 

Excellent service as usual

This was my first Sigma Sports (HW) organised Social Ride - I've only recently taken cycling up as a way to get fitter. The event was friendly. well organised and resourced (staffed). The rules-of-the-ride were clear, as was the route, distance and speed we'd cycle.

Lou & Steve were our ride captains. Both were very personable, helpful and unfazed when our path was blocked by a fire appliance, requiring us to reroute.

I felt safe at all times and the experience has helped my cycling. Thanks to everyone for making it happen.

I wanted to upgrade my bike and needed help and advice about the right options that were available. Neal and the team at Sigma Sport were excellent by ensuring he understood what was important to me, taking my relevant measurements and then providing a number of options that would fit me within my budget. The overall consultation and bike fit left me feeling positive and confident that the recommendation would suit my needs.
The collection and orientation process with my new bike were excellent and I am extremely happy with the choice that I made.
I would highly recommend Sigma Sport to anyone of any ability looking to buy a new bike.

As usual, excellent service from ordering online to picking up, click and collect at Hampton Wick. Service and price.

Great service today, thank you to Mark for helping us get the right shoes!

Fantastic customer service - and no patronising vibe with a relative newby - picked up new helmet and ordered new road bike shoes. It’s such a pleasure wondering round the store - pure bike 🚲 porn!

Great customer service and staff knowledge in cycling equipment and products

Had a bike fit at Sigma sports and it was a really insightful and helpful experience. Salvo was exceptional when it came to what I was looking for from the bike fit and also offered some strength training tips to improve posture and comfort on the bike. I felt I gained some valuable advice and tips which will help me get back in to road cycling again. Would 100% recommend and well worth the money when it comes to comfort and enjoyment of road cycling.

Sigma are a great shop. They have very knowledgeable, helpful and friendly staff and because they sell many different brands of bike they will find the right fit for you as opposed to pushing one brand in particular. They also have a very responsive and helpful What's App chat for queries.

Very poor customer service. They are very good at making you pay, but the post sales/delivery process and communication is awful. I have chased many times to no success, hardly any response on email, a very poor experience given the price you are paying.

Ben was incredibly helpful, sorted by order out, nothing was any hassle, and it all arrived on time as promised. Excellent service ⭐⭐⭐⭐⭐

Ben was really great- I was buying a new saddle- great consultation/ discussion / measuring. Got my new saddle fitted on the spot- rode home and already can tell it is so much better! Thanks! 🙏

Looking to buy a gravel bike and was guided to something that I'm loving riding. I felt I got good value for money with a bike geometry that suits what I'm looking to achieve on the bike. Neil gave me some top tips as well on the tubeless set-up.

Great price on Muc Off air blaster and Garmin radar rear light, delivered in a couple of days

Very good experience on collection from Hampton shop. Professional throughout. Organised. Timely Effective.

After a mix up on the pricing of my saddle, I am pleased the staff did the right thing
I am very pleased with my purchase riding to Scotland this week and it is performing well

Excellent gear & delivery + online usage of the cycle to work voucher was very convenient. But slightly disappointed by the bike build and change of products from what stated and shown as being included on the website.

The build was slightly disappointing, as it came with the checked certificate, but I had to reposition the disc brakes upon setup.

Then the mismatch between order & delivery was the change in tyres. I understand that manufacturers can change products and product availability varies, but then tell me! Don't just sit on it and wait for a disappointed and confused customer!
An alternative product that matches the aesthetic - rather than the new manufacturers product that would essentially be the same spec, but with a different aesthetic - would have been a very nice proactive ask to have received, and i think for the sake of ~£10/tyre, not particularly tasking.

James Allix Made the whole experience of being fitted for the bike and purchasing stress free and very easy. James is an asset to the team and a lovley bloke. Thanks very much!

Great service from order to fitting.

Very efficient service as always. Very helpful staff on the service desk and would definitely recommend