Im really happy that they had PPE to fit the larger lady engineer! However, 6-7 days later and no shipment/delivery confirmation. This has delayed my starting an engineering role on time, as I dont h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really high quality service from this company. I ordered two 3 metre lengths of steel hydraulic tubing. The order was confirmed by an email from the company and arrived promptly (within 2 weeks), beau... Toon meer
Bedrijf heeft geantwoord
I purchased 3 x 20 litre black Faithfull Jerry cans. Ordering o line was easy, the consignment was well packaged, arrived on time and undamaged, and the product proved fit for purpose and value for m... Toon meer
Having ordered a part for a pressure washer from Signet they were unable to access it from their supplier immediately. Signet contacted me and informed me of the delay with an option to cancel (I didn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your One-Stop Shop For MRO Products. At Signet, we take pride in being your reliable partner for a wide range of industrial needs. With a legacy of excellence and a commitment to customer satisfaction, we offer a comprehensive range of products and services tailored to meet your individual requirements. Our dedication to quality, innovation, and professionalism sets us apart in the industry. Our agile nature and ability to react quickly to customer requests is why industry leaders have trusted us for over 25 years.
Contactgegevens
Unit 3 Bullrush Business Park, DN4 8SJ, Doncaster, Verenigd Koninkrijk
- 0845 124 7344
- webshop@signetid.co.uk
- signetid.co.uk
4,3
Uitstekend
138 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great lab coat
Well made, strong, quality lab coat delivered promptly, good value for money.
24 april 2025
Antwoord van Signet
Hi Karen, thanks for the great feedback, I am really pleased you liked the lab coat.
I hope to see you again soon.
Regards
Signet Industrial
This little push fit coupler was a joy…
This little push fit coupler was a joy to fit, well manufactured and solid, I bought to replace a plastic threaded coupler which was useless. After receiving the new push fit coupler I had no issues with a permanent seal well worth the find. Thank you
22 april 2025
Review zonder uitnodiging
Antwoord van Signet
Hello George, thanks for the 5 stars. I am really pleased you managed to get a permanent seal with your new coupler.
We look forward to seeing you again soon.
Kind Regards
Signet Industrial
Antwoord van Signet
Hello Simon, I am really pleased we managed to source this bearing for you. Thankyou for the great review.
We look forward to seeing you again soon.
Many Thanks
Hannah
Signet Industrial Distribution Ltd
Antwoord van Signet
Hello Denis,
thankyou for the 5 star review, I'm happy to see you received your goods quickly.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Antwoord van Signet
Good Morning Jeff, thanks for the 4 star review.
I have looked into your order, it looks as though the order was despatched on the date you placed your order, we acknowledged 24/48 hr despatch. This went on a royal mail tracked 48hrs and I can see if was delivered on the 4th April.
I'm sorry you felt this was late.
I look forward to seeing you in the future.
Many Thanks
Hannah
Signet Industrial Distribution Ltd
Antwoord van Signet
Hello Rich B, thank you for the 5 star review. I am pleased to hear you were impressed with both the quality and delivery service.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Antwoord van Signet
Hi Clive, thankyou for the great review. I'm pleased to hear you had a great service from our sales team.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution
I originally ordered the wrong type of…
I originally ordered the wrong type of tool, but they went out of their way to change my order so I got what I wanted. Great service, thanks
3 maart 2025
Antwoord van Signet
Hi Ivan, I am so pleased we managed to exceed your expectations. Thankyou for the 5 star review.
We look forward to seeing you again soon.
Many Thanks
Hannah
Signet Industrial
Antwoord van Signet
Hello Steven, thanks for the review. I'm pleased you are happy with your product
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrail Distribution
Antwoord van Signet
Good Afternoon, thanks for the 5 star review, I am pleased you were happy with your product and the service you received.
We look forward to seeing you again soon
Kind Regards
Hannah
Signet Industrial Distribution
Delayed Orders After Palcing Order & Paying
On the two ccassions I have ordered items both items deliveries were suddenly delayed even though the website stated both items were in stock. Paying the £4.95 for 24/48 hour delivery is a bit rich when first item was delayed 2-3 weeks nd the current item might be delivered in 5-7 days
10 februari 2025
Review zonder uitnodiging
Antwoord van Signet
Good Afternoon Steve, thank you for your feedback.
I believe you have been in contact with our customer service regarding your order, and we explained to you that the £4.95 carriage is for orders below £25 which is displayed on our website, not for an express shipment, however, we have refunded this for you.
We also explained that we are in the middle of changing our stock indicators to fully explain lead times with stock coming from either Wera UK or Wera in Germany.
I am sorry that you have had a negative experience. We try to continuously improve our customers experience and hopefully should you give us another try, you will see an improvement and have a much better experience.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Great Services!
29 januari 2025
Antwoord van Signet
Hi Andy,
Thankyou for the 5 star review.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution
After putting in order and not getting…
After putting in order and not getting item when stated contacted customer services and was very pleased with approach it was not there fault main supplier had promised a date and did not deliver the product has been received and is a good bit of kit
28 januari 2025
Antwoord van Signet
Hi Kevin,
Thankyou for the glowing review. I'm so pleased we were able to sort your order.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution
Antwoord van Signet
Hi Radek thankyou for the 5 star review.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Wera Joker Wrenches
Their website stated an item was available to order and would be dispatched within 24 to 48 hours. Having placed an order and paid, I then was told the items were on back order for 2 to 3 weeks. To cut a long story short, 30days later the only updates were when I phoned them. Upshot was their website description of the item was misleading, which their Operations Director told me wasn’t their fault and I had to get a refund. BUYER BEWARE THEY SAT ON MY MONEY FOR A MONTH. DISGRACEFUL COMPANY. DO NOT USE
27 januari 2025
Antwoord van Signet
Good Afternoon Julia, thank you for your feedback.
We fully acknowledge that our handling of your order was poor, and we have taken onboard customer feedback which has resulted in changes as to how our stock levels are displayed on the website.
We also acknowledged that the manufacturers descriptions we had used in our listings were misleading and we have taken steps to improve their accuracy.
We attempted to explain that items physically in stock with us were listed as ‘in stock’ and items not in stock with us, but in stock with the manufacturer, were listed as ‘available to order’. Unfortunately you ended the call before we could do this.
At no point did we state the inaccurate descriptions weren’t our fault, the moment we realised there was an issue we proactively rang all customers affected to try and address any confusion we had generated.
We would welcome the opportunity to try and improve your first impression.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Beware Delivery Costs at Checkout
Delivery costs will prevent me from using this company for small quantities again. On this occasion I didn't have any other option - delivery costs were disproportionate to the value of goods.
14 januari 2025
Antwoord van Signet
Good Afternoon Mark, thankyou for your feedback.
The £4.95 delivery charge is for a 24/48hr tracked service. We do offer free delivery on all orders over £25. This is displayed on our website. We offer a collection option too should our customers want to collect.
I am sorry you felt this was disproportionate to the value of your goods.
We hope to see you again in the future.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
Antwoord van Signet
Good Afternoon B Lawes
Thanks for the great review.
We look forward to seeing you again soon
Kind Regards
Hannah
Signet Industrial
Great job- great item- thx
16 december 2024
Review zonder uitnodiging
Antwoord van Signet
Hi Trevor, thanks for the great review.
We look forward to seeing you again soon.
Many Thanks
Hannah
Signet Industrial Distribution Ltd
Super quick delivery and contact was…
Super quick delivery and contact was superb to will definitely use again
5 december 2024
Review zonder uitnodiging
Antwoord van Signet
Hi John, I am really pleased that the item arrived quickly, and that you would use us again.
Thank you for your review, and we hope to see you again soon.
Many Thanks
Hannah
Signet Industrial Distribution Ltd
Rapid delivery of high quality products…
Rapid delivery of high quality products at a fair price
27 november 2024
Antwoord van Signet
Hi Stuart, thank you for your great review. I am so pleased you received your item quickly.
We look forward to seeing you again soon.
Kind Regards
Hannah
Signet Industrial Distribution Ltd
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