Silfen Studio Reviews 82

Unfortunately waste of money.
I really loved the design of this bag and was genuinely excited to use it. However, after wearing it for just about two hours during a completely normal day nothing unusual or rough I came home and noticed it was already damaged.

I can’t say for sure whether the damage happened during those two hours or if it was already there, but either way, it’s very disappointing for a product that should hold up to basic use.

What made the experience worse was the response from customer support. They simply apologized but didn’t offer any real solution or assistance. Overall, both the product quality and the customer service fell short of expectations.

I really loved the design of this bag and was genuinely excited to use it. However, after wearing it for just about two hours during a completely normal day nothing unusual or rough I came home and noticed it was already damaged
I can’t say for sure whether the damage happened during those two hours or if it was already there, but either way, it’s very disappointing for a product that should hold up to basic use.
What made the experience worse was the response from customer support. They simply apologized but didn’t offer any real solution or assistance. Overall, both the product quality and the customer service fell short of expectations. I concluded this shopping as a waste of money, unfortunately.

Kære alle,
Jeg bestilte for noget tid siden Silfens "Esme Airpod Case - Brown Cracked" til 149kr.
Alr var så godt med levering og varen var i top form. Caset er lavet så den kan hænge på et sæt nøgler eller en taske. Som Silfen selv beskriver varen på deres hjemmeside, og jeg citerer dem selv: "Den praktiske klaplukning holder dine ting sikre, og med den solide metalklips kan du nemt sætte den fast på din taske, dit bælte eller bukser."
Jear.... den er så overhovedet ikke som de beskriver den der. Den "solide metalklips" de snakker om er faldet af min taske, og har resulteret i at jeg har tabt mine airpods!
Det kan simpelthen ikke være rigtigt at man betaler penge for at miste sine airpods! Jeg har tit handlet hos Silfen, og har mange tasker osv... fra dem, som jeg er super glad for, og har altid været tilhænger af deres mærke.
Men det her er simpelthen for dårligt! Jeg har mistet mine airpods fordi caset er faldet af min taske!
Så jeg anbefaler ingen at købe det case, fordi I mister jeres dyrebare airpods!

They should not be able to get away with something like this!! I received a bag that was damaged and had marks ALL over it. I contacted customer service and sent them photos, however, I was told it was ‘not a claim’ because the description said it ‘ages like natural leather’ and develops a ‘unique patterna’. I was already aware of this when purchasing the bag, however, I would expect the bag to come as described (with no marks on it), and it most definitely did not look like natural leather but instead looked stained. I honestly cannot believe I’ve spent so much on a bag that is already ruined, and they would not let me return and refund!

Virkelig hurtig levering, men tasken som jeg fik leveret stank virkelig meget, jeg ved ikke om det er fordi den har fået noget fugt under levering eller lign. Men jeg har ikke kunne bruge den i 1-2 uger nu fordi jeg ikke kunne få stanken væk. Det er gået en smule væk nu så jeg godt kan holde det ud, men det var ubehageligt i de første par uger.😊

Silfen Bag <3333
I ordered from the Netherlands and wow, what a good experience! I personally made a mistake with my order and costumer service answered very fast and they were very kind.
The shipping was also fast and I got a beautiful product. I am very sayisfied

Jeg havde en utrolig behagelig oplevelse med Silfen Studio. Jeg købte en taske og fik leveret den forkerte, de var dog utrolig søde til at hjælpe mig, meget hurtigt, med at få den rigtige taske. Tasken er desuden flot og i lækkert materiale :)

Really poor quality of the materials and stitches of the bag. For the price would have expected better quality. Withing 1 week visible damage of the 'faux' leather and within 1 month loose stitches, after 3 months the handle of the crossbody bag broke.

Not received the goods after 4 weeks of ordering. Shipping details dont exist and the customer care is so polite and so full of excuses. The delivery site told me that the bag was in clearing and they couldn't deliver it because they needed to know what animal skin it was!! Quite unbelievable that I have fallen for this, but it just goes to show how you need to do your homework before ordering off unknown sites. This mistake cost me £160!!

Por ahora he comprado un bolso de la última colección, a pesar de que no es cuero se ve de buena calidad y después de un mes de uso se sigue viendo bien. Repetiré.

Jeg fik en taske i julegave 2024 - nu er lynlåsen gået i stykker, så skrev til deres kontaktservice og vedhæftede et billede af problemet. De svarede indenfor 10 minutter, og nu har jeg fået en ny taske magen til den gamle i erstatning - ingen returnering eller andet bøvl. Virkelig god service!

Er man lidt nervøs for at skulle investere, kan jeg betrygge med, at de holder deres reklamationsret og er super nemme (og søde) at komme i kontakt med :)

bag was delayed for two weeks and i didn’t get any notification from either silfen or the delivery company that it was going to be delayed. the bag finally arrives and the quality is dramatic — if i want to buy a bag that feels and looks this cheap, i’ll go to one of the cheap high street stores instead of spend 70+ euros. i want to return the bag and i’m completely fine with paying for the return costs myself, however, i don’t think it’s fair when i dealt with a 2 week delay. i contacted customer services about this, they basically told me that whatever happens with shipping is not their problem, and that they cannot compensate for the return costs but can offer me a 20% discount for next purchase. i’m never purchasing here ever again because of the cheap, extremely bad quality and advising anyone of my friends against it, so no, that 20% discount won’t ever be needed.

Hurtig levering, men må blive nødt til at returnere tasken, da hullet er for lille til at den kan hænge på min skulder?? Den kan sagtens hænge på skulderen på modellen på billederne. Hullet er alt for smalt i virkeligheden. Herudover skal man så returnere pakken fysisk i Roskilde for at få pengene tilbage. Aldrig har jeg oplevet noget så besværligt. Jeg har hverken bil eller tid til at tage et sted hen der ligger længere ude end Roskilde inden for 14 dage. Tør ikke købe herfra igen, hvis jeg skal til Roskilde for at returnere.

Bestilte en bæltetaske i går morges.
Nu her 12 timer efter har jeg fået besked om, den er klar til afhentning🤩.
Nu glæder jeg mig til at hente den. 🌸

My bag was lost in the mail by FedEx, and the Silfen Studio support team was so incredibly helpful and prompt in resolving the issue!

Mega god service og hurtig levering! Kommer til at bestille derfra igen😍

After visiting their showroom in Copenhagen I ordered two Ellie bags, one in cracked brown that I've been using for two months now and I love it! Fantastic bag with customizing options. I even ordered one in shiny black for a friend's birthday gift and it arrived in two days perfectly on the same day of her celebration party. Both times the delivery has been super quick! Customer service is fantastic and the bags are amazing and super stylish. Will definitely be shopping from here more in the future.

Fantastisk oplevelse! Enormt hurtig levering og fantastisk kvalitet!
Kan klart anbefales!

Beautiful bags and excellent customer service! I had a small issue with the bag and they helped me out super quickly, I’m very happy with the order and the service!

Jeg købte en taske hos silfen for fem måneder siden, som allerede nu er begyndt at skalle i overfladen. Taget i betragtning af, at jeg maks har brugt den et par gange om ugen, synes jeg det er rimelig ringe, at den allerede nu har tydelige tegn på slid - særligt for en taske til den pris. Jeg har kontaktet deres kundeservice i håb om reklamation, men uden held. Jeg synes det er super ærgerligt, da jeg elsker deres designs, men jeg synes desværre ikke, at kvaliteten og prisen går hånd i hånd i dette tilfælde.