Silicon Connect Ltd Reviews 

267
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordering was Simple and Delivery was fast. The laptop is in great condition - could easily pass as a new device.

Beoordeeld met 5 van de 5 sterren

Wow! Absolutely incredible. My charger stopped working randomly and I desperately needed a new one (I do all my work from my laptop). Having been scammed in the past, I was a bit hesitant, but I che... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered a laptop battery When it arrived it was not the correct one for my laptop. I did research on the manufacturers website, but it appears the info was not accurate for my laptop as there is mor... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service and item supplied. Item ordered late afternoon and was quickly shipped out same day. Item arrived next day which was a nice surprise. Item original OEM supplied at an excellent price and... Toon meer

Bedrijfsgegevens

  1. Computers en accessoires winkel

Geschreven door het bedrijf

Dell Products and Accessories: Great Prices, Fast Shipping. We have been selling IT products for over 25 years and have been operating online across various platforms since 2000. We specialise in Dell products, including laptops, cases, bags, batteries, chargers, docks, keyboards, palmrests, styluses, and many other parts. All our products come with a 12-month warranty. We offer free delivery on all orders.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

267 reviews

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4,9

Alle reviews

(267)

31 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Sold me a lemon laptop and then ghosted me

Bought decently expensive laptop from these guys on eBay in August 2022. Started having issues with the screen within days, but it was clear there was a major problem several weeks later. Contacted the company via eBay and they initally responded quite quickly with questions and requests for photos before completely ghosting me. I was able to find workarounds and the problems became intermitent. However, I have just had the news from my company's IT team that the monitor is in such a failing state that it will need to be replaced. Buyer beware!
EDIT: the company responded to my email and told me to "calm down" and claimed that I had never contacted them about the laptop. Once I furnished proof of sending them multiple messages, their tone changed and they were apologetic and simply couldn't understand how they had received all of my messages prior to the ones where I was asking them to take action on the faulty machine. They have now offered to service the laptop but unfortunately the only way is for me to mail it back to them in England. Since I no longer live in the UK the time and expense involved to send the laptop to them is very likely not worth it. If they had responded to my several messages sent intially I would have still been in the UK and been able to return the machine to get my money back or have them send a new machine.

6 augustus 2023
Review zonder uitnodiging
Logo Silicon Connect Ltd

Antwoord van Silicon Connect Ltd

OK, so, let's get some facts right.

We do not sell " lemon " laptops. Our feedback of 66000 on eBay at 99.9% speaks for itself.

If in unlikely event that any genuine issues with any products we sell, we rectify one way or another.

After my last email to you on Mon 12/09/2022, there are no emails received from you, eBay seller support also confirmed there are no emails officially sent from your eBay user ID within that period.

Alleged emails you claimed you sent on an iPhone " sent " email are no proof that message actually went out , our guess is they may have bounced back , perhaps too big attachments or some other glitch.

Even the email you sent last September, saying pictures attached, did not contain any pictures. I replied to that last email, asking you to resend the email with pictures, that was the last time we heard from you in 11 months.

Our tone has not changed, I apologised for what may have been a glitch, as we have not received any alleged emails you claim you sent during that period.

You could have easily tried to give us a call and send email directly to our direct company email, which you never did. Very easy information to find, on eBay Business seller information, on our invoice supplied to you with the laptop, quick google search, website contact details.

We still are / were happy to resolve, it was your choice not to send the laptop back to us for repairs.

Yes, we did say " You should calm down and watch your language. " after you used these following toxic comments in your email a couple of weeks ago " Well done, you scammers " and " Lowest of the low " etc. , rings a bell ?

You used Trustpilot nine times in total and left five1 star reviews ..., need I say more?

Beoordeeld met 5 van de 5 sterren

Quick dispatch and well-priced.

Had an incident with our neighbours' kitty, whom "lives" with us. In the winter, he likes laying on my laptop keyboard, but it has been running *extremely* hot lately (Alienware are horrendous in that regard) and he jumped from the coffee table on to the laptop as he has many times before, which was on my chest, basically, as I was prone on the couch. He absolutely (understandably) freaked out at the heat, and as I tried to get out from under him to help, he bore down even harder, scratching me and the coating off a few keys and breaking the clips off one altogether. None lay flat anymore, either. It was a whole thing for about a minute until my partner ran out of a remote meeting, and in to grab him for me. Anyway, single keys are very expensive; around £4 per on eBay for used, even. But, mine are the newest version for that model, so couldn't even get them (they would fit, but are a different font). I didn't think I'd find a whole keyboard outside Dell, if at all, but was delighted to find a brand new pristine keyboard intact for £32 (£5 was shipping, since it was the only thing I got). I was going to spend half that for four used keys on eBay! Ordered them late at night, was dispatched first thing next morning and delivered that afternoon, I think? Next day, if not. So fast. Thank you!

YouTube for installation myself, but forsee no issues. Just got everything I need, so tomorrow is the big day. Exciting. 🙂

14 juni 2023

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