I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... Toon meer
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This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... Toon meer
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... Toon meer
Bedrijf heeft geantwoord
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contactgegevens
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, Verenigde Staten
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
1,4
Zeer slecht
297 reviews
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Non existent customer service
Man, I wish I would have read these reviews before purchasing! I ordered a dress and blouse. They don’t fit and are not the quality I thought they were going to be so I emailed the customer service to return. NO REPLY! it’s been 4 days and I have yet to receive any communication from them. Seems like a scam, idk. I’m going to continue to email everyday. Poor poor service, will not be ordering from them again! Order #92377
8 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Becca,
Thank you for your feedback on Trustpilot!
We are sorry to that you are not satisfied with the product you received.
We are also sorry for not getting back to you in time as we were on holidays last week.
Our customer service fellow just got back to work on February 7th and because they had a backlog of emails during the holidays, they are now trying very hard to respond our customers' emails one by one.
And please don't worry, our customer service will get back to you as soon as they see your email.
Thank you for your understanding in advance.
For any other questions, please send an email to our customer service. They will take it further for you as soon as possible.
EMAIL of our customer service: support@silkmaison.com.
Hope you have a great day! :)
Best regards.
SILK MAISON Customer Service
Aucune réponse
Aucune réponse
Tracking en cours de préparation
Je veux canceller ma commande !
Sa fait 4 jours
Aucune réponse
Une robe s’est mise dans mon panier sans que j’ai mis la robe dans mon panier!!!!! WTF?????
Ils m’ont rembourser merci
Quelle soulagement
⭐️
6 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Ma,
Thank you for your feedback on Trustpilot!
We are sorry for not getting back to you in time. As we have mentioned in the auto-response email-we were on holidays these days.
Our customer service fellow just got back to work yesterday and they are now trying very hard to respond our customers' emails one by one.
And please don't worry, our customer service will get back to you as soon as they see your email.
If it is convenient for you, please let us know your order number or order information. This way we can feed back to customer service and urge them to process your order for you.
Thank you for your understanding and patience.
If you have any further questions about your order, please email our customer service. They will take it further for you as soon as possible.
Our customer service EMAIL: support@silkmaison.com.
Have a great week! :)
Best regards.
SILK MAISON Customer Service
refund please!!!
Hi there,
I would like a full refund on an item that still hasn’t been shipped to me or is still in processing. I’ve emailed multiple times, no one has replied and there is no call number as well. Please cancel my order that hasn’t shipped and give me my money back!!! I am not interested in purchasing anything from this company after reading the reviews. Since I can’t trust the customer service I don’t trust this “high end” product. Order number: 94723
6 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Meera,
Thank you for your feedback on Trustpilot!
We are sorry for not getting back to you in time. As we have mentioned in the auto-response email-we were on holidays these days.
Our customer service fellow just started work yesterday and they are now trying hard to respond our customers' emails one by one. As soon as they see your email, they will get back to you, so please don't worry.
Thank you for your understanding and patience.
If you have any further questions about your order, please email our customer service. They will take it further for you as soon as possible.
Our customer service EMAIL: support@silkmaison.com.
Have a lovely day! :)
Best regards.
SILK MAISON Customer Service
I would give the company zero star if I…
I would give the company zero star if I could! They have the most pathetic customer service and may be they are a scam!! I ordered a coat, the size wasn’t right so I returned it. They said they couldn’t track my return, but when I called the courier company they said the packet was delivered where it was supposed to! After that I wrote to silk Maison support and haven’t heard a word from them! It’s been more than two weeks!
I’m not sure if I’ll get my money back. But others beware!
5 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Suman,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
We are also sorry for not getting back to you in time as we have mentioned in the auto-response email-we were on holidays these days.
We are so sad to hear this. :(
But please be assured that our customer service fellow have been working hard to try to help you resolve your issue.
If it is convenient for you, please provide our customer service with a tracking link or proof of signature for your return package so that they can process your refund or exchange.
Thank you for your cooperation in advance.
For any other questions, please send an email to our customer service. They will take it further for you as soon as possible.
EMAIL of our customer service: support@silkmaison.com.
Hope you have a wonderful week! :)
Best regards.
SILK MAISON Customer Service
I have sent three messages to the…
I have sent three messages to the company to arrange and exchange but have not received a response. This is not how reputable retailers do business with their customers.
****responding to Silk Maison- my emails have all been sent to support@silkmaison, for my order 91053.
4 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Joanne,
Thank you for your feedback on Trustpilot!
We apologize to have made your shopping experience on our website so unpleasant.
Have you sent the messages to our customer service please? Generally, if you ensure that you have sent the emails to our customer service successfully, they will help you with your issue as soon as they see it.
If it is convenient for you, could you please tell us your order number? So that we can feed back to Customer Service and enable them to help you better resolve your inquiry.
Thank you for your understanding and cooperation. We wish you all the best and safe! :)
EMAIL of our customer service: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
J ai commande un manteau sur leur site…
J ai commande un manteau sur leur site et je n ai toujours rien reçu depuis 15 jours. Pas de réponses à mes mails non plus. La commande avait été validé 2 fois heureusement que je m en suis aperçue car le prélèvement a aussi été débité 2 fois. Ils ont répondu à mon premier mail et remboursé une des deux commandes mais depuis plus aucune nouvelle
4 februari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sandrine,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Please be assured that we have cancelled one of your orders and have processed a refund for you on 22 January. And we did send you an email notification regarding the refund, but your email service provider ruled it as spam. We have tried several times to send it, but all failed.
Anyway, the refund will normally reach your original purchase account within 7-15 working days. So please check that your account has received the refund.
If you have any other further questions, please send an email to our customer service.
EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Thank you for your understanding. Hope you have a beautiful day! :)
Best regards.
SILK MAISON Customer Service
White Silk Dress
I love my new dress. The colour is stunning and the length is perfect on me. Very happy!
30 januari 2022
Review zonder uitnodiging
Je n'ai aucune nouvelle de ma commande…
Je n'ai aucune nouvelle de ma commande qui aurait du être expédiée sous 5 jours comme précisé sur le site, on est a 11 jours et aucune réponse à mes mails........
28 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear DO,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
However, our customer service fellow did reply to you, please check your spam folder.
This is the tracking number of your order: D0000117687393600, https://tracking.wanbexpress.com
If you have any other questions about your order or our products, please email our customer service. EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I love the quality’s product of this…
I love the quality’s product of this brand
27 januari 2022
Review zonder uitnodiging
注文したシャツ
注文したシャツ、パジャマ、コートをいくつか購入しました。私は持っているすべてのアイテムが大好きで、これは良質です。ありがとうございます。
22 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Wilson.
Thank you for your feedback on Trustpilot!
Hi, thank you so much for your trust in SILK MAISON and your love for our items.
We are committed to providing our customers with the best products.
You can visit our website to enjoy more discounts.
We look forward to your next visit!! :)
Best regards.
SILK MAISON Customer Service
They are real thief
They are real thief! I ordered the wool coat on December 12, 2021. Till now, they did not send the coat… and they did not give the money back to me. I will write them everywhere.
20 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Ayça Yiğitalp,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Looks like not a fraud (Edit# 2: just returned them goods and got a good reply, waiting for a refund)
Here is my first post in which I reviewed few days ago
(Hi, my order # is 85908. I still have 12 days to return my order. I have send you multiple emails to send me a return address but you are not replying. Are you a fraud? Tell me the return address here. Someone please help me and tell me their return address.
Edit: hey this is what I’m doing. You never reply back to my emails. I can see you reply same to all reviews here. But don’t take any action. This is fraud. Give me your return address here.
I WANT RETURN ADDRESS AND MY MONEY BACK YOU LAIRS)
My second review after the co contacted me:
(Edit#1: ok so finally the company has contacted me about the return issue and gave me the return address. That is why I have changed my rating from 1 to 2 stars. I’ll keep on changing the rating based on company’s further actions)
My third review after dispatching my goods:
(So I've dispatched my goods for a return and have sent a copy of the return receipt and a tracking number according to the company's requirement. I'm pleased to see a very good email reply from them which made me feel relax. For that I've changed my rating from 2 to 4 stars.
After this I am very much sure this company is not a fraud but it's new small business which needs some time to settle in. Let's see. I'll keep posting till the problem is resolved)
20 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear zainab omer,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
My package shipped since November and I…
My package shipped since November and I still have not received it. Fed ex said it was sent back to the shipper. The customer service is doing nothing. I have tried explaining to them over multiple emails and nothing is being done to locate my package. They are basically stealing from customers. Do not trust this company. The customer service is non existent.
19 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Amanda,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
complete waste of money
Do not expect to be able to return your items. I had to pay 50 chf for a return shipment, just for them to refuse it and ship it back to me. So much waste of money and resources. I ordered a coat from them, and it definitely did not match the quality I expected - the wool is itchy and there is zero structure to the coat, it is very large and unflattering. I only tried it at home and it was therefore in perfect condition, they truly had no reason to refuse the shipment. I contacted the costumer service and am waiting for a refund, will update according to what the customer service answer.
14 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Ashley Hills,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Refund order #84372
Fast delivery however the item looked completely different to the picture. And I have emailed them to return the item. However they are taking days to respond! If they reply after the 14 day grace period, will that mean I won’t be able to get a refund?
Why don’t they just allow us to process our own returns on their website? They don’t even give us an address to return it to! We can only wait for their reply.
They should be more transparent with their return policy and procedure for being such a expensive/luxurious brand.
13 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Hannah,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
No refund received Order: 74973
Well I've received my order after a couple of weeks but immediately wanted to return it after seeing the packaging and the product. I sent it back the next day. After like 2 weeks I got an email saying they can't find the package with the tracking number that I provided, then they accepted a Screenshot. After 1 week I got an email which said that my order has been partially refunded. Well...
It's been 5 days now and nothing landed in my bank account, which tells me they didn't do it. Even the slowest bank transfers are done in 5 business days.
13 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Lukas T,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Wrong item received and difficult to get a refund
I received a dress instead of the top I ordered. Was not possible for them to express send me the correct item in time for the event that I ordered it for.
It's now been 1.5 months and I'm still waiting for my refund. First I had to send pictures of the wrong item, then pictures of shipment receipts and only after eight e-mails back and forth, I was told that I needed a PayPal account to get my refund. I have now created a PayPal account and are waiting for my refund.
Only good thing is that customer support replies pretty quickly, though they could've told med that I needed to send pictures of the dress, the receipts and create a PayPal in their first e-mail... or just on their website.
12 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sofie Andersen,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Silvia
Ich war sehr enttäus icht, das der Mantel,den ich gekauft habe für 179$ zerknittert im eine Versandtasche zu mir kam. Nach 3 Tage auf einem Kleiderbügel ist immer noch zerknittert-soger sehr!!!Leider nicht zu tragen.Habe Fotos zum Silk Maison geschickt....Versand war ok.-10 Tage....Keine Ahnung was ich machen soll...glaube zum Reinigung abgeben,das die der Manter gerade kriegen...kostet natürlich.Scömes Mantel sehr schlecht bejanfelt...SCHADE!!!!!
10 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Sylwia Kordyl,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
SCAM
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
I wrote a review and they replied with this to here. So I have been emailing them but still not getting any responses. This is hilarious that they don’t even check their email but want me to email them which no one responds to.
10 januari 2022
Review zonder uitnodiging
Terrible customer service
I purchased a silk dress but the material looks so cheap and I was very disappointed. The photo on the website and actual item look so different.
I have emailed them numerous times for refund and send messages on Instagram and received absolutely no response.
10 januari 2022
Review zonder uitnodiging
Antwoord van Silk Maison
Dear Jin Lyu,
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity.
We always put the customer experience first and will continue to make improvements.
For questions about the product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
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