silvercross.com.au Reviews 

I am extremely disappointed with my experience with Silver Cross Australia.

I ordered a Silver Cross Reef in Ganache in May 2026, well in advance of my baby’s arrival. I was originally told it would arrive around mid-August.

Since then, the date has repeatedly been pushed back:

• Mid-August
• 3 September
• 14 September
• And now, on 15 September, it still hasn’t even been dispatched nor do I have an update and am being ignored once again.

The most frustrating part is that I have tried to be completely flexible and find a solution. I was advised that the Reef 2 in Frappe was available sooner, so I repeatedly requested that my order be changed to Frappe and dispatched instead. I have made this request several times, yet it still has not been done.

I have also contacted Silver Cross Australia through email, phone and WhatsApp, only to be left waiting, ignored and, on occasions, literally left on read.

I am now being induced this weekend, meaning my baby will be here within days, and I still don’t have the pram I ordered four months ago.

I completely understand that supply and shipping delays can happen. What I don’t understand is the lack of communication, repeated missed timeframes and failure to action a reasonable alternative when I have repeatedly asked for one.

I ordered in May specifically so that I wouldn’t be in this position. Instead, I am days away from having my baby and am still chasing the company for an essential item.

This experience has caused an enormous amount of unnecessary stress at a time when I should be preparing for my newborn. I expected much better from a brand like Silver Cross.

At this point, I would simply like Silver Cross Australia to communicate honestly, take responsibility and actually dispatch the Frappe Reef 2 along with the matching accessories as I have repeatedly requested, rather than continuing to give customers dates that aren’t met.

Very disappointing customer service and an experience that has completely changed my view of the brand.

like another review only posted here recently im super dissapointed with a brand as highly regarded and as old as silver cross....

this has taken ages since i went to a baby expo to order the cove v2 with the highchair bundle alot of emails back and forth and going missing..... i had to contact the event page to get anything which thankfully they got back to me the next day with my invoice... i paid for straight away thinking thankfully it was all over its been an extremely long wait for any updates of postage or anything finally got a tracking number on the 31st of august and and link to say your package will be picked up and delivered on the 4th of september still nothing its now the 10th other then finally get an answer on the whats app chat telling me to check tracking in 48 hours still nothing

during this time i have contacted auspost and startrack who said only a "label has been created" which means nothings been picked up or posted by silver cross

the startrack has now told me to raise a case with silver cross.. i have sent another message on whats app today i am extremely dissapointed as this is the last item we need for our baby due soon if they are in victoria i will drive out to get the item myself this is beyond ridiculous

i just would like my products.....

I have had the exact same experience as yesterday's post. Purchased at a baby expo in July and have heard nothing from them.

Bought the Silver Cross Reef 2 special edition pram with carrycot - Ganache, Jet 5 space travel stroller, highchair and some accessories at an expo in Melbourne where we were promised the product would reach us by Mid-August the latest, we paid in full.

There was no follow up since then, I reached out multiple times to check if everything was on track to be delivered on time and then they mentioned their shipment has been delayed and they were not sure when we will receive the shipment and offered us to take another colour or another product altogether which I did not want, should I have known at the time of making purchase I would have gone with a different brand.

I declined the offer for a different product and asked for when the next shipment is arriving, upon enquiring the customer service team gave me a time frame of 3rd September and I demanded it be shipped by 5th September the latest.

I again followed up on 3rd September to check if the shipment has been received and the team confirmed it has and they created a delivery label that reflected the product would be delivered by 4th September but nothing was dispatched or dropped off at Australia post to be processed, it’s 9th September now and there’s been no update from their end about where my products are and why they were not dispatched and only label was created keeping us in the dark and trying to fool us!

I have followed up a number of times since the label was created via email and their WhatsApp number there’s been absolutely no response or acknowledgement of any sort.

This is outrageous a brand like silver cross has such poor customer service and only here to take people’s money. I am extremely disappointed and stressed as my baby can arrive anytime now and I do not have a pram/ bassinet to carry them in.

This is so disappointing and not a good experience with a brand like silver cross that claim to be the rolls royce of prams. Looks like a bunch of scammers!

Sally was super helpful when picking out my pram. We can’t wait to receive it

I had such a great experience! Everyone I talked to had so much knowledge about their products and pointed me in the right direction to get the perfect pram for me. I will always recommend silver cross for anyone looking for prams as they were so helpful and made the whole process as easy as possible!

The customer service team at Silver Cross was so helpful and understanding. They took the time to answer all my questions comprehensively and clearly. It was so easy to get in touch with them, they responded very quickly, and were so lovely to speak with. It’s clear that their team knows what they’re doing, and are very good at it! I’m so happy I decided to get my pram from Silver Cross and will definitely be purchasing from them again in the future.

Couldn’t recommend this brand more!! Their customer service team was so friendly and helpful when i reached out. They responded efficiently and followed up to ensure I was satisfied. I absolutely love my silver cross pram and i am confident that i have chosen the right brand. Thank you silver cross.

Purchased their "high quality high chair" as they review it for my son and I still do not have this high chair. Contacted this company several times with no answer apart from a generic email if I want a refund (BS)
I have left messages to now get my refund with delivery fee included. Poor service and I will be contacting ombudsman regarding my complaint. Reviews have said enough.

Absolutely disappointed not only with the quality of the products being sold, but the customer service as well. After 6 months of use, my Reef 2 is falling apart. The whole chassis is wobbly and loose, and the brake gets stuck.

I had to drag the pram through a shopping centre back to my car because the brake got stuck and I couldn’t even collapse the pram!

Customer service went from prompt responses to radio silence the minute I asked for a refund.

I have email multiple emails with no reply! Mailed back pram adaptors that I purchased incorrectly. Was advised to return for correct ones a month ago. Can not get in touch with anyone.

We are now more than three months on from Silver Cross agreeing to refund us approximately $2,000 for a faulty pram, and despite returning the goods over a month ago, we still have not received a single cent.

The most shocking part is that Silver Cross already acknowledged the issue and agreed to the refund. This is not a dispute about whether we are entitled to a refund. Silver Cross agreed we were.

The timeline speaks for itself:

• We purchased a Silver Cross pram which was faulty.
• Silver Cross supplied a replacement pram.
• The replacement pram was also faulty.
• On 23 February 2026, Silver Cross agreed to provide a full refund.
• We spent months chasing responses through emails and Facebook Messenger.
• We repeatedly provided information that had already been supplied.
• On 23 April 2026, after significant delays and difficulties arranging collection, we returned the pram and associated items exactly as requested.
• Silver Cross received the returned goods.
• We no longer have the pram.
• Silver Cross STILL has OUR money.

Silver Cross has had the returned pram since 23 April 2026. We do not have the product. We do not have the refund. We are out approximately $2,000 and have spent months chasing a company that rarely responds. They have no working contact number.

At one point we were told the refund had “bounced”. We immediately checked the bank details and confirmed they were correct. Alternative bank details were then provided. Still no refund.

We have emailed from multiple email addresses.
We have replied to previous email chains and started new ones.
We have followed up repeatedly.
We have sent Facebook and Instagram messages and have been left on read.
We have tried to find a phone number without success.
We have responded to every request.
We have returned the goods.

Yet somehow Silver Cross still cannot process a refund they agreed to MONTHS ago.

The lack of communication has been disgraceful. The lack of accountability has been worse.

As parents, we were left with faulty products, forced to purchase a replacement pram elsewhere, and are now left chasing approximately $2,000 that Silver Cross has been holding for months despite having their products returned.

At this point it feels as though Silver Cross is perfectly happy to keep both the returned goods and our money while customers are left endlessly following up with little or no response.

We are now escalating this matter and pursuing options to recover the money owed to us.

If you are considering purchasing from Silver Cross, ask yourself one question:

If something goes wrong, are you prepared to spend months chasing your own money after the company has already agreed to refund you?

Based on our experience, I would strongly recommend looking elsewhere.

I am extremely disappointed with the Silver Cross 4-in-1 High Chair, which was received as a gift. The product is just over one year old and has only been used and cleaned strictly in accordance with the manufacturer’s instructions. Despite this, the condition of the high chair is completely unacceptable and raises serious safety concerns.

The high chair has splitting legs, visible mould throughout, broken push-in buttons where the seat attaches, and a peeling seat covering. Overall, the chair is structurally compromised and deteriorating, making it unsafe and unsuitable for use by a child. This level of deterioration after such limited and appropriate use indicates serious quality and durability issues, not normal wear and tear.

Both myself and the purchaser have made multiple attempts to contact Silver Cross to resolve this matter. Unfortunately, no response has been received, and there appears to be no publicly available phone number to contact the company directly. The absence of customer support from a company producing infant products is extremely concerning.

Given the age of the product, its proper use and care, and its current unsafe condition, I am formally requesting a full refund. This product does not meet reasonable consumer expectations, particularly for a brand that promotes itself as premium.

I am extremely upset and disappointed with both the quality of this product and Silver Cross’s failure to address this issue. I would not recommend the Silver Cross 4-in-1 High Chair or Silver Cross products to other parents and carers.

AVOID BUYING IF PRODUCT NOT READY TO PICKUP... the story is that they take your money and order from england ..shipment will be 3-4 late and by this time they disconnect the land line in australia and they have hello-at-silvercorss.xxxx as email that they will never intend to use ..
4 weeks late now ..baby about to come..they never refund and we have to spend more money to buy from some1 else..biggest disappointment ever..and not confident we will get the refund ..
Ill make sure ill visit u in the next expo ..

Purchased an expensive double pram in April as we were expecting our second Bub, with only a 16 month age gap.
Barely used it before the front wheel broke. I reached out and was advised it would be replaced under warranty and they asked for my address. It’s been months. No wheel replacement received, have sent multiple follow up emails that no one even bothers to reply to.
My second bub has now been here for a month and I have no way of leaving the house with my 2 babes after having a c section as I can’t carry my young toddler and no pram to put her in.
Worst service I’ve ever received, incredibly disappointed after such an expensive purchase.

Still can’t get a result from silver cross customer service. I have been trying to get assistance now for 3 weeks in regards to not being able to adjust straps.
Warning by to others, do not purchase from this company, they are so unhelpful

Absolute scammers! Silver Cross sells items on their website as in stock when in fact they have no stock and they fail to disclose it. After following up why the shipping was taking so long I was told that nothing was shipped and it was just a broken tracking number they sent because the items are on back order. They are now trying to say they were on back order at the time of purchase when they clearly were sold as in stock. They refuse to cancel my order despite having no stock and nothing has been dispatched. The worst customer service! Will never purchase anything from Silver Cross again!

The reply from Silver Cross is a blatant lie. Silver Cross UK are fully aware of the Australian/NZ issues and have been directing the local owner to contact me via email. They're not sorry and blatantly dishonest. SAVE YOURSELF GRIEF AND BUY FROM ANOTHER BRAND.

DON'T PURCHASE A SILVER CROSS PRAM - YOU WILL BE DISAPPOINTED.

I feel really sorry for new parents purchasing from Silver Cross - your special time will be destroyed by problems, no customer service and then you will have to take further action with Consumer Affairs and VCAT.

I am absolutely shocked at the level of dishonesty. Silver Cross advised Consumer Affairs that I had received my missing items left out of my pack and a gift for inconvenience. As I still don't have all of the items and no gift - I'm wondering how on earth anyone in their right mind could make that statement - it's wilful lying.

I did receive 2 of 3 parts - however 1 part was for a different model and doesn't fit well. I am now proceeding to VCAT (Victorian Civil and Administrative Tribunal) to have this sorted out.

If you want to avoid problems - BUY A DIFFERENT BRAND. You will be much happier and enjoy your new baby without the stress of dealing with Silver Cross. You will also receive no support from Silver Cross UK - which is unacceptable.

We bought a pioneer silver cross which is beautiful. Within a year there was a fault within the frame which meant it would not close. The lady I first emailed was amazing and she said she had contacted the repairs team and they wanted me information, I sent photographs etc and she said a new frame would get sent out. That was the 3rd March!! I received O rings which I contacted them about, they apologised and said a frame would get sent out. We are on the 28th March no one is replying to any of my emails and I’m stuck not being able to use a pram as it won’t close so I can not get it in my car. Silver cross is known for being such a good brand and I’m so disappointed for the amount of money you pay for a pram, that this has happened, and more so that customer service/warehouse have not followed up and sent me a new Pram frame out.

Now we’re a couple of weeks on and still no reply. They are now ignoring all my emails.

PLEASE PLEASE PLEASE STAY AWAY!!!!!!

We purchased our pram in September and yet to receive our baby capsule!

We have sent email after email and noting back!!

We are taking Legal Action!