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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Firstly, I only received my order today and yet you have sent out this request 20 hours ago. I just think that you should align your algorithms to be sent once a person has received the order and ha... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ll admit I was sceptical at first. We’ve all tried those cheap “scrunchie” exfoliators that were a fad — they worked for a bit but quickly became breeding grounds for bacteria and ended up doi... Toon meer

Beoordeeld met 1 van de 5 sterren

Placed an order and never received. Emailed them and they don't respond. I will be reporting this as fraud. Edit: 3/3/2026 - The response below is a lie. I have not been given a tracking number... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Love a good exfoliating cloth, until you try these you won’t know what soft skin feels like. I would highly recommend for face and body.

Bedrijfsgegevens

  1. Cosmetische producten leverancier
  2. Woonwinkel

Geschreven door het bedrijf

Sima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

113 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Loving 65

I will be 65 this year. I have tried so many products to give me the smoothness and softness your product does. I love your products. They definitely make a difference for my skin. It would be great if you brought out a line of products for our skin as it ages. Most companies offer products for specific age groups which is great but we need products that nourish our skin so we can combat the signs of aging.

20 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Iove my Sima towel

Iove my Sima towel. This is now the only towel I will use when I bathe. My skin feels cleaner and smoother. I will continue ordering from your company. Your product's are awesome. Thank you.

8 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exfoliation towel

I have not yet received my last order but I cans say that I love the principle of the soft exfoliation towel.
This is the reason for my second order.
I recommend it to everyone, the skin is so soft.

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

False Money Back Guarantee

I purchased 3 towels and received a free face towel. I was disappointed when I used the towel as I found it too gentle and did not feel that it exfoliate any skin. I contacted Customer Service and after a week, received a response saying I could get $10 refund and keep the towels.
I responded to Customer Service (Salia) stating that I wanted a full refund and dud not want to keep the towels. Customer Service responded by offering a 50% refund and to keep the towels.
My response was that I wanted my full refund as stated by their money guarantee. Customer Service responded that I could return the "unused towels in their original packaging" and receive my refund based on their inspection. I was to inform them of the tracking number. No offer was made for refunds on the cost of mailing as stated on their website in the Q&A section.
Just be aware when purchasing that their offer to try the towel and if not satisfied, you'll get your money back. They do not make refunds on opened/used products.

25 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Christmas gifts

I gave many of these as Christmas gifts they were all excited to use them and liked them very much.

25 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

After I received my first order and I used the exfoliating towel in the shower I was hooked. I love that you can use it on your back without having to use another tool. The back scratcher side feels great and the exfoliating is wonderful.

17 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered 3 towels on December 3

I ordered 3 towels on December 3, as Christmas gifts. I promptly received a confirmation email with an order number and then received a second email with a tracking number. Looked like things were on track but then towels did not arrive and now order number and tracking number don’t work. I emailed the company twice with no response. Very disappointed with lack of customer service. .

23 december 2025
Review zonder uitnodiging
Logo simabrand.com

Antwoord van simabrand.com

Hi Sue, We’re very sorry to hear about your experience and completely understand your frustration. This is definitely not the level of service we aim to provide, especially during the holiday season.

Please reach out to us at orders@simabrand.com
so we can look into this right away and make sure your order is resolved as quickly as possible.

Thank you for bringing this to our attention , we truly want to make things right.
The Sima team

Beoordeeld met 3 van de 5 sterren

Body scrub is great. Skin is soft after use

Body scrub is great.
Face scrub is rougher than I thought it would be

17 december 2025
Review zonder uitnodiging
Logo simabrand.com

Antwoord van simabrand.com

Hi there,

Thank you for your feedback, we’re happy to hear you’re enjoying the body towel! For the face towel, it’s designed to provide gentle exfoliation, but we understand that texture preference can vary from person to person.

If you have any questions on how to use it more comfortably or would like tips for a softer exfoliation routine, feel free to reach out to us at orders@simabrand.com. We’re here to help you get the best experience possible.

Thank you again for sharing your thoughts!
The Sima Team

Beoordeeld met 4 van de 5 sterren

Everything was great

Everything was great. But at check out i didn't receive my 15% I think it was, discount. I notified u. Don't know if I ever got a small refund. But the product is great. My husband loves his and I gave one to each kids and grandkids

9 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extreme disappointment

I have emailed your company twice asking for the rest of my order. I ordered and paid for 12 items and received 3. No one has responded to my emails. I would now like to return the 3 items received and get my full refund for my purchased 12 items but no one has even advised how I can return the 3 received. I’m very disappointed.

2 december 2025
Review zonder uitnodiging
Logo simabrand.com

Antwoord van simabrand.com

Hi Susan, We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologize for the inconvenience caused.

Please contact us at orders@simabrand.com
, and our team will make sure to resolve this for you as quickly as possible.

Thank you for bringing this to our attention: we truly want to make things right.

The Sima team

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