Simplex Group Reviews 200

The absolute worst insurance company that I have came across in my past 15 years in trucking. It takes them days to get back with you regarding a quote. It takes them days to add a truck. Their online portal is not user friendly. It’s complicated. The documents to sign you can barely scroll to see instead of sending everything in a pdf format so you can see and read clearly what you’re signing. There’s only one person that speaks English clearly and understands what’s going on. I can’t wait to get rolling with my trucks so I can leave this company. It’s a nightmare over here. Go to progressive directly. Stop dealing with these agencies. Poor customer service.

Dear Simplex Group,

My name is Delores Harvey, and I am writing to formally request a refund of $195 for an ELD device order.

On April 22nd, I was charged $195, but I did not receive the device. The package I received was a small box containing only two wires. I have attempted to resolve this by phone, but I have not received a call back.

My business name is Salvador Toro (813-733-6760) and my direct contact number is 616-409-0123.

I would like to return the items received and process a full refund of $195 immediately. If this is not resolved, I will be forced to escalate this matter to consumer protection services.

Please provide instructions for the return and confirmation of my refund.

Regards,

Delores Harvey and Laterell Roach

Agradezco al equipo de Simplex por su valiosa colaboración en el proceso de mi auditoría de nuevo ingreso. La gestión se llevó a cabo con éxito. Gracias Catherine Gámez por su notable experiencia en este tipo de procedimientos.

Thank you very much for the good work of Simplex, especially we thank Mr. Elvin for his kind and effective treatment

Simplex eld Claudette muy profesional excelente

We had a great experience working with Simplex. Their team provided excellent support throughout our audit process, helping us stay organized and fully prepared every step of the way.

A special thank you to Catherine Gamez for her outstanding assistance. Her professionalism, attention to detail, and commitment made a significant difference, and thanks to her support, our audit was a complete success.

We truly appreciate the dedication and service provided. Highly recommended!

Working with this company was very pleasant. As young company I came across Denay De La Noavl she helped me understand how things work. Very happy with all the effort and hard work she did for me!

Danay has been very professional and responsive throughout the entire process. She took the time to clearly explain coverage options and made sure everything was handled efficiently. Communication was consistent, and she followed up when needed, which made the experience smooth and reliable. I would recommend Danay to anyone looking for a knowledgeable and dependable insurance agen

I want to take a moment to leave a review for the Simplex Group and specifically for Danay.

Working with Danay has been an excellent experience from start to finish. She has always been extremely helpful, responsive, and professional. What really stands out is how much she genuinely looks out for my best interests. Every time I needed assistance with insurance, she made sure to find the best options and the most competitive prices available.

It’s rare to find someone who is both knowledgeable and truly dedicated to helping their clients, but Danay consistently goes above and beyond. I highly recommend her services to anyone in the trucking industry who is looking for reliable support and great insurance rates.

Thank you again, Danay, for all your help!

Danai is, without a doubt, one of the best commercial insurance agents I’ve ever worked with—especially in the trucking industry where things move fast and problems don’t wait.

From day one, she’s been incredibly reliable, knowledgeable, and always ready to help no matter the time or situation. Whether it’s early morning, late at night, weekends, or emergencies on the road, Danai is always there—no matter what. That level of commitment is rare, and it makes a huge difference when you’re running trucks and need things handled immediately.

She doesn’t just sell policies—she truly understands the trucking business. She knows what owner-operators and fleet owners go through, and she makes sure you’re properly covered without overpaying. Anytime I’ve had questions, needed changes, or ran into issues, she’s handled everything quickly and professionally. No stress, no runaround—just real solutions.

I’ve also recommended her to several friends in the trucking industry, and every single one of them has had the same experience: top-tier service, fast response times, and someone who genuinely cares.

If you’re looking for a commercial insurance agent who is dependable, responsive, and truly has your back, Danai is the one. She goes above and beyond every single time. Highly recommend—10/10.

Muy claro en su explicacion i atento. Muy bien portado estoy satisfecho

El Sr Elvin es muy diligente, Gracias por eso!

Muy agradecido con la experiencia tan excelente q tuve con José ,en el proceso de mi auditoría ,recomendado 100 por ciento

Everyone associated with this company is very experienced and helpful. Jose Alvarenga helped guide me through our first audit which we passed. I would not have even known where to begin but Jose guided me through each step of the process. He was very kind and patient with me.

Was great experience with Louis and Julissa great talking question about all details to make sure with get right documents for my first safety Audit after Louis send everything to the officer he reported after 3 days with great news pass

As in all places, some people are brilliant and others only dedicate themselves to dimming that brilliance!

Muy buena persona, y siempre está cuando lo e necesitado. Personas así deberían de tener en todos los lugares.
Bendiciones.

Working with Simplex Group has been a great experience. They make my job easier and are always ready with solutions to issues I encounter. I’m very happy with their support and would absolutely recommend them! Two thumbs up!!

Very helpful and quick, as a driver every thing is about time management so too be able too express your concern and receive adequate help fast is a plus, first time using simplex but so far good experience, francis is nice, remembers too get back with you, and handles her job for you, thanks