Simply COLLECT Reviews 

Needed help with changing my membership with the gym I was with, rang up and it was sorted within a day! Amazing customer service from Tamzin who talked me through everything and even answered my questions I had about my contract.

Awful company, stay well clear!!
My bank reversed my DD I rang the next morning to pay this and they had added a £20 late fee, was fuming. When asked to speak to a manager I got fobbed of with some silly reason why I couldn't and was told to email them. Email sent soon as I got off the phone and I'm still waiting for a response. I will never use this company ever again, they are as dodgy as hell.

Just read the review, looks like many customers had the same experience. Missed a DD payment on first day and even though I’ve taken the immediate action to contact them, they still charge me £15 late fee. No matter I’ve email or called them to discuss, they just repeated the same and didn’t help. Just avoid this ridiculous company!!!

I had a quick call with a lovely lady who was able to help me downgrade my package while I'm working out of the area. Nice and easy

Spoke with a lovely girl who has helped me sort the admin with a price increase. Can't thank them enough.

Soulless company, as other reviews suggest. Missed a direct debit by a couple of weeks for my gym, was hit with an admin fee of £10 when ringing up to pay the missed payment and reinstate my DD. Not a huge amount but ridiculous when the only ‘admin’ actions taken were an automated email and text message. Tried to explain my concerns to Tamzin who was completely uninterested, and instead went on to tell me how they should have charged me for this and she’s actually doing me a favour. If you’re a small business looking to use these guys for collections, I would reconsider. They are not a good representative for any business that truly cares about the image of their business.

Edit: they tried to ask for more info to verify who I was, in hopes that trustpilot would remove my review. I left the review within an hour of my experience, named the staff member I dealt with and my trustpilot name is the same as the name they have for me. Tells you all you need to know about this outfit. No contact from simply collect directly though regarding my experience.

Missed a DD payment and they want £15 for late payment fee. A decent company would waive this but the cold natured customer service rep wouldn't help at all.
If your a company wanting to use them, Id avoid as you'll have your own customers very annoyed.

Having previously cancelled the service I was receiving from another company, directly with them, I went on to incur fees and charges from this company.
Be wary when signing up to use this company to pay for DD. A minimum of 1 month's notice is required, so you are paying for a service you aren't receiving and if you don't pay it, they will charge you.

The team were able to resolve a payment query I had with a service provider, going above and beyond to ensure the cancellation of a Direct Debit agreement.

Quick and efficient staff

I was super stressed out with my situation but yasmin was amazing! she really helped me out and made me feel at ease with what was going on and sorted it out straight away, i couldn't have asked for any better help 🥰

Customer Service Provider was extremely helpful and efficient, sorted my issue promptly without hesitation

Very helpful and kind customer service

As per previous reviewers I would give 0 if I could. cancelled a direct debit after having cancelled verbally with service provider. Late fees and charges applied when no services have been provided. Unfeeling, uncaring sticklers for their contracts. I will never sign up with anyone who uses this company for subs collection. Avoid avoid avoid.

If I could give zero stars I would.

Dealing with Simply Collect has been a painful and unpleasant experience. Their representatives are rude, unempathetic, and void of any human decency.

I would not recommend them if they paid me. Avoid like the plague.

Simply Collect have been great for my business. They have really taken the stress out of my day to day.

They are always on hand with any queries I may have and deal with everything in a timely manor.

My cash flow has never been better. I no longer find myself chasing up payments at the start of the month and I can really focus more on my business and provide a better environment for people to train in. I would highly recommend.

Our martial arts school have worked with Simply Collect for many many years and they have always been professional, consistent and extremely helpful. They're reliability is second to none and they always sort any issues we or our customers have in a fast manner. We can't recommend them enough!

We have worked with simply collect for a year now and they have been so helpful, polite and efficient. Tamzin in particular has been our main contact and she has been lovely to work with, always on the ball and willing to help. Would highly recommend them.

spoke to a lady called yas today, she’s was extremely kind and had amazing customer service! very helpful

Brilliant service, got Tamzin on the phone was very helpful. I am very impressed, not often you get such cheerful customer service especially in this business but all sorted and dealt with politely and efficiently. Thank you.