I can’t thank Shazia enough as she guided me through the whole process of my personal injury claim. I always felt at ease speaking to her and she spoke in layman’s terms and none of the legal jar... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can not recommend Simpson and Millard enough, should I ever need the service again I will be returning to them I would not want to deal with any other companies. Joli Prifti and her team from the ve... Toon meer
Bedrijf heeft geantwoord
Simpson and miller are great solicitors. Friendly staff are brilliant and supportive. Understanding wth positive outcomes and I couldn't fault them in anyway shape or form. Totally spot on Thank you t... Toon meer
Bedrijf heeft geantwoord
Sidra malik was excellent with helping me and my case, she kept me updated and explained everything to me, when I didn’t know something she was always happy to help.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contactgegevens
39 St Paul's Street, LS1 2JG, Leeds, Verenigd Koninkrijk
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4,5
Uitstekend
3K reviews
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Please read, this the true Simpson Millar
I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested.
Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised.
The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm.
Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.
15 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing your review. We are very sorry to hear how disappointed you feel about your experience and we recognise how upsetting it is when a case does not conclude in the way a client hopes, particularly after such a long period of time.
We understand the frustration caused by the outcome of your case and the impact this has had on you. All advice provided was given carefully, based on the evidence available at the time and with your best interests in mind. Unfortunately, there are occasions where, despite extensive work being undertaken, the available evidence and expert opinion mean that a claim cannot be successfully progressed.
We also acknowledge your concerns about communication and continuity. We appreciate how important consistency and regular updates are, especially in complex matters, and we regret that you feel this fell short of your expectations.
As you are aware, your concerns have been considered through our complaints process and you have chosen to escalate the matter to the Legal Ombudsman. We will of course fully co-operate with the Ombudsman and respond promptly should they contact us.
Wishing you all the best,
The Simpson Millar Team
Exceptional Service from Eleanor Walker.
If you are unfortunate enough to sustain an injury that wasn’t your fault you most definitely need Eleanor Walker! Eleanor’s approach is consultative, polite, understanding, patient, kind and she is also very tenacious. I would recommend Simpson Millar without hesitation. I cannot thank Eleanor enough for everything she has done and would definitely recommend dealing with her if you are able to, you will not be disappointed. Thanks again Eleanor and Simpson Millar, you have made a very difficult situation very easy to navigate and I will be always be very grateful. ☺️
15 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear how supported you felt throughout what was clearly a very challenging situation. Eleanor’s consultative and patient approach, alongside her determination and care, is exactly what we aim to provide, and it’s great to know this made such a difference to you.
Your kind words about the way she helped make a difficult experience feel more manageable will mean a great deal, and we’ll be sure to share your feedback with her. Thank you as well for recommending Simpson Millar so highly.
Wishing you all the best,
The Simpson Millar Team
Professional
Darrel, my contact, explained right at the start of the process that this would be a likely drawn out affair, but reassured me at every point with professionalism and empathy.
15 december 2025
Antwoord van Simpson Millar
It’s really positive to hear that Darrel set clear expectations from the outset and supported you with professionalism and empathy throughout. Keeping you reassured and making sure you felt informed at each stage is so important, and we’ll be sure to pass your feedback on to him.
If you ever need advice or support with another legal matter, you’re very welcome to get back in touch.
Wishing you all the best,
The Simpson Millar Team
Good comunication
29 oktober 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Clear and good communication is something we place real importance on, so it’s great to hear this was your experience. Thank you for taking the time to leave your feedback.
Wishing you all the best,
The Simpson Millar Team
I have worked with several members of…
I have worked with several members of the public law team and each one of them is extremely skilled, diligent, caring and thorough, including with vulnerable clients. Communication is very responsive and reliable
11 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for taking the time to share this feedback. It’s really encouraging to hear such positive comments about our Public Law team and the care they show, particularly when working with vulnerable clients. We’re pleased that you found the team skilled, thorough, and reliable, with communication that was responsive throughout.
If you ever need support with a legal matter in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Eve was great with my case
Eve was great with my case , she was very thorough, she gave me options and good legal advice. Very professional and competent. I am happy she handled my case .
10 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing your experience. It’s great to hear that Eve supported you so thoroughly and provided clear options and well-considered legal advice. We’re really pleased that her professionalism and attention to detail helped you feel confident throughout your case.
If you ever need legal assistance again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Although the initial handling of my…
Although the initial handling of my case was not ideal, I was subsequently assigned to Annemarie Ellis, who began to effectively organize and advance my case. Regrettably, she then departed.
My case was then transferred to Shazia Ahmed, who maintained the high professional standards I had experienced with Annemarie and successfully brought matters to a conclusion. Shazia diligently worked to achieve a favorable outcome in a timely fashion, and she was consistently empathetic and forthright in addressing any inquiries. I recommend Shazia Ahmed.
10 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing your experience. We appreciate your honesty about the early stages of your case and are pleased to hear that once Annemarie became involved, things began moving in the right direction. It’s also wonderful to know that Shazia was able to continue that level of care and professionalism and bring your matter to a successful conclusion.
Your comments about her diligence, empathy and clear communication reflect exactly what we aim to provide, and we’re glad you felt supported throughout.
If you ever need assistance with another legal matter, please don't hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
case SHARKEY 1899159/SHAH. SHAZIA AHMED
Following Shazia taking over my case, she dealt with the matter very swiftly, compared with original case worker and kept excellent communications throughout my case.
Good advice throughout and speedy replies to emails/ voicemails
5 december 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing your feedback. It is great to hear that once Shazia took over your case, the progress and communication improved so noticeably for you. Knowing that her advice, timely updates and swift responses made the process smoother is wonderful to hear.
We appreciate you taking the time to leave a review, and we’ll be sure to pass your comments on to Shazia.
If you need assistance with any legal matter in the future, please feel free to get in touch.
Wishing you all the best,
The Simpson Millar Team
Paul Stevens' guidance
Paul Stevens' guidance, insight and knowledge were very helpful in managing my expectations in a case of an accident claim that, to me was straightforward, but I found out, was not at all. I got something, but definitely nothing near what the accident cost me because of its timing. Thank you very much Paul for your experience and your assistance Lauren Loboda for both your efficiency.
5 juni 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for taking the time to share your experience. It is good to hear that Paul’s guidance, insight and knowledge helped you understand the complexities of your accident claim, especially when it turned out to be less straightforward than it first seemed, and that Lauren’s efficiency supported you through the process as well.
We appreciate that the outcome did not fully reflect the impact the accident had on you, particularly given the timing, and we understand how disappointing that can feel, even where some compensation is recovered. Your feedback means a great deal, and I will make sure that your feedback is passed on.
If you ever need legal support again in the future, please do not hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Flight Insurance Claim
A Mr Ian Bridge was so so helpful, after years of trying to sort my problem out with airlines, insurance's credit cards ombudsman, etc ect,he acted on our behalf, and was successful, in sorting out our claim, were all others failed, 100pcent professional, and knows his stuff truly greatfull.
26 november 2025
Antwoord van Simpson Millar
Thank you for sharing your experience. We’re really pleased to hear that Ian was able to assist you after you had explored so many different avenues, and that his expertise helped bring your claim to a successful conclusion. It means a great deal to know the support you received made a difference.
Thank you for placing your trust in Simpson Millar. If you ever need our help again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Absolutely fantastic service from these…
Absolutely fantastic service from these people right from day one especially Amy if I asked any questions response was quick if I ever need to use a firm to use then this firm is the best
3 december 2025
Antwoord van Simpson Millar
Thank you for your lovely review. We’re really glad to hear that you had such a positive experience from day one, and that Amy was always quick to respond and support you whenever you had questions. It means a lot to know you would choose us again in the future.
If you ever need legal guidance again, please feel free to get in touch.
Wishing you all the best,
The Simpson Millar Team
The solicitor working on my case has been amazing!
The solicitor working on my case has been amazing. She has been committed, diligent and determined to stick with me until a good result was achieved. I am sincerely grateful to Emma Hickey for staying the course.
28 november 2025
Antwoord van Simpson Millar
Thank you for sharing your experience. It’s wonderful to hear how supported you felt throughout your case, and that Emma showed such commitment, diligence and determination in helping you reach a positive outcome. We’re especially pleased to know how much you appreciated her continued support, and we will make sure your comments are passed on to her.
If you ever need legal assistance again in the future, please feel free to get in touch.
Wishing you all the best,
The Simpson Millar Team
Shazia Ahmed - Thanks for all your help
Shazia took over my case part-way through, and honestly, that’s when things finally started moving in the right direction. She kept me updated throughout, explained everything in plain English, and never left me guessing about what was happening next. She brought calm, clarity, and direction at a time when I honestly felt a bit lost with it all.
Her communication was spot-on throughout, keeping me updated and always making me feel like my case actually mattered. That alone took so much stress off my shoulders.
What I appreciated most was her patience and genuine care. She handled everything with a level of professionalism and kindness that’s hard to come by these days.
I’m really grateful for all her hard work, and I wouldn’t hesitate to recommend her.
Simon Dudley
26 november 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing such a thoughtful and detailed review. We’re really pleased to hear how much of a difference Shazia made once she took over your case. It’s clear how challenging things felt before that point, so knowing she was able to bring structure, clarity, and reassurance at a time when you needed it most means a great deal.
Your feedback reflects exactly what Shazia strives for in her work. Her commitment to explaining each stage in straightforward language, keeping clients updated without them needing to chase, and treating every case with genuine care is something we value deeply. We’re glad her approach helped lift some of the stress from your shoulders and restored confidence in the process.
It’s wonderful to hear that her patience, professionalism, and kindness stood out so strongly for you. We’ll make sure she sees your kind comments, as they truly reflect the dedication she brings to her role.
If you ever need legal support again in future, please feel free to get in touch.
Wishing you all the best,
The Simpson Millar Team
Shazia Ahmed My solicitor kept me informed…
My solicitor was Shazia Ahmed she kept me informed throughout the whole process and explained everything clearly. It made a stressful situation much easier."
"Great communication and very professional. I felt looked after every step of the way. Thank you for the hard work."
25 november 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for sharing your experience. It’s great to hear that you felt well-informed and supported throughout your case, and that clear communication made a stressful situation easier to manage. Knowing you felt looked after every step of the way means a great deal.
If you ever need legal support again in the future, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
I’ve nothing but good report with…
I’ve nothing but good report with Simpson Millar. I hope to continue with good communication and ongoing discussions with my case. Thank you
13 november 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for your feedback, it is really appreciated. We are glad to hear things have been positive so far and that you feel communication has been good at this early stage. We will do our best to make sure that continues as your case progresses.
Wishing you all the best,
The Simpson Millar Team
Everything was dealt with in a…
Everything was dealt with in a professional manner, quickly and easy to deal with. I will highly recommend Simpson & Miller to others. Thanks again.
18 november 2025
Antwoord van Simpson Millar
Thank you for taking the time to leave a review. It’s great to hear that everything was handled professionally and felt straightforward for you, and we really appreciate your recommendation. We’ll make sure your feedback is shared with the team.
If you ever need legal support again in the future, please feel free to get in touch.
Wishing you all the best,
The Simpson Millar Team
My lawyer showed a deep understanding…
My lawyer showed a deep understanding of my personal situation and nagivated me through the complex legal process. My lawyer handled my case with professionalism and achieved excellent results. I would highly recommend this law firm.
17 oktober 2025
Antwoord van Simpson Millar
Thank you for sharing your experience and for your kind recommendation. We’re so pleased to hear that your lawyer provided the understanding and professionalism you needed throughout what can often be a complex legal process. It’s great to know that their support helped you achieve such a positive result.
Wishing you all the best,
The Simpson Millar Team
Kept In contact regularly
Kept In contact regularly
Always wanted the best for me even though I went against what she recommended
Quick at replying to emails
19 oktober 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you so much for your kind review. We’re really pleased to hear that you felt supported and well-informed throughout the process.
It’s great to know that our communication and responsiveness made a positive difference. If you ever need anything in the future, we’re always here to help.
Eve French of Simpson Millar handled my…
Eve French of Simpson Millar handled my public law case in a very professional manner. The communication and service she provided were excellent. She is the best lawyer I have ever dealt with. I would recommend her to anyone.
10 november 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Eve provided excellent communication and support.
Your kind words about her work mean a great deal, and we’re proud to have her as part of the team. Knowing you would recommend us is truly appreciated.
If you ever need further assistance in the future, we’re always here to help.
Shazia Ahmed is the only person who has…
Shazia Ahmed is the only person who has actually done anything. The case has been going on for years and the only emails I received were ones informing me that a new person was taking over my case.
I've lost track of the number of people who have phoned me to introduce themselves and than I never heard from them again. However, Shazia has stuck with this case and produced a satisfactory outcome.
18 november 2025
Review zonder uitnodiging
Antwoord van Simpson Millar
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration caused by the changes in personnel throughout your case, and we understand how difficult that experience can be.
We’re very pleased, however, that Shazia was able to provide the consistency, communication, and commitment you deserved, and that her hard work led to a satisfactory outcome for you. We’ll make sure your kind words are passed on to her.
Thank you again for your patience and for acknowledging Shazia’s dedication. If you need any further support, we’re here to help.
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