SIXT Canada Reviews 121

Pratik did the excellent job.

Always excellent customer service and premium vehicles

Great customer service. Smooth transaction

The staff who served us today were very attentive to every aspect of the car rental process. Excellent service.

My experience at Sixt was smooth and hassle free. Brady was awesome. He knows his job and was very helpful. Because of this experience. I would always choose Sixt, time and time again. Thanks Brady, for his help and the awesome experience.

A new customer,
Natassia 😊

Great service and the selection of vehicles are the best!

Very attentive and concerned about the car hired vs a suitable car to drive under snow. Driving tips provided and flexibility to upgrade for a reasonable cost.

It should be called scam rental instead of sixt .Absolutely terrible experience. I was charged for a flat tire that was clearly defective, not something caused by driving. To make it worse, the car didn’t even have a spare tire in the trunk, which made the situation unsafe and completely unmanageable.
Instead of taking responsibility for providing a poorly maintained vehicle, the company blamed the customer and slapped on extra charges. No spare, no help, no accountability—just fees.
This is not how a professional car rental company should operate. If you value safety, fairness, and basic customer service, I strongly recommend renting elsewhere.

The gentleman at the counter helped us to get the correct plan and car for our trip.

I was picked up immediately from the airport once I called. Car was in excellent condition and overall process was very smooth.

Harsha fue muy amable y paciente. Hablo en español facilitando mi proceso de renta. GRACIAS

I rented a car from Sixt at the offsite Pearson International Airport in Toronto. After returning the vehicle, I received a damage claim for a scratch on the rim that I formally dispute. Another customer’s Google review indicates he was charged for a similar scratch days before I rented the car. You can see that review below.

The amount claimed is based on a photo that Sixt sent to Doan Group in Georgia, USA. When I contacted Doan Group, they confirmed they do not operate in Canada and have no physical presence there. Therefore, the claim appears to be based solely on a remote photo appraisal rather than an in-person inspection. Multiple online reviews mention concerns about Doan Group’s appraisal process, raising questions about the reliability of such claims. I have included a link below to their reviews below.

In addition, when I returned the vehicle, Sixt tried to charge me for an extra rental day, even though I returned the car on time and spoke directly to an employee at the drop-off.

Despite repeated requests, Sixt has not provided time-stamped or independent proof that the damage occurred during my rental. They have also not provided information on who physically inspected the vehicle and completed the repair in Canada.

Like the other negative reviews left for Sixt in Toronto, I am sure this will receive a generic response telling me to contact their customer service. I have. I have calmly and respectfully asked for the proof I listed above and the responses I have received have been threatening and pressuring me to pay or they will send this to a collection agency.

Sixt's internal policies and terms do not override the requirement that a damage claim be supported by clear, objective proof.

I am writing this review to warn other customers about my experience. I would personally avoid renting from Sixt until their claims process is more transparent and less predatory.

Excellent customer service!! I was greeted as soon as I walked in the front doors. Mo took care of me, he explain everything to me in details, and hook me up with the car I wanted. The service was quick, and the security deposit wasn't a ridiculous amount like most rental companies. I was treated with respect. By far the best car rental place I been in my entire life. 5 star service with luxurious vehicles.

Great customer service. The representative was genuine, friendly, and clearly showed he enjoys working for Sixt. A true no hassle experience.

EL Jeep en excelentes condiciones nuevo y muy cómodo para el clima lluvioso o nevado.
Todo al 100 % jalando sus buenas llantas,la calefacción,los limpia brisas todo excelente.

Great Customer service and the cars are in great condition.