Sixtrentacar Reviews 66

Rented car in Barcelona, Spain. In reality there only exist about 4 rental companies who make Money from actual carrental, sixt is one of Them. We got the car that was agreed upon before arrival and paid the agreed price. Due to a credit fault from our side, we ended Up renting without much insurance. They didnt make Up any Damage upon the return of the car and the customerservice was efficient and friendly. Thanks.

Worst service ever. Landed in Reykjavik and never got the car because they did not accept Visa or Mastercard. Never again will I book from this company.

It is heartwarming when i see so many people find this company BAD!
I have been renting from Sixt, from Germany to Greece and Lebanon, among others; no problems.
I rented a BMW in Beauvais Tille, France; Everything went fine, as usual. But, every other day, i get a charge of US$20..
a total of six, in a rental period of one week. Come to find out that
if the authorities clock you going fast (speeding cameras), they ask
the rental company for the driver/renter's info.
I did get, ONE speeding ticket for 45 euros. I sent the money.
Sixt insists that i got 6 of them!!! They even tried to "make a deal" with me. I don't do deals, with anyone. Amex handled it. Their reaction (yes, they have the audacity to), a new bill, saying that i
turned in the car without filling it up. Of course, I had the bill, with
"full" tank written on it. I threaten to sue them; that's when they
behaved. Shame on you Sixt-France. Shame

Always received a great service with Sixt. Regrettably talked into booking a train connection on this visit to uk. When found out train was cancelled i simply got on the shuttle bus to car hire village and had hired a car within 10 minutes! Really friendly and helpful staf! Thank you Luciano and Angelo
Amended to terrible after £100 added to payment receipt unlawfully

I rented my Jaguar from Sixt in Aug 2018 at Wroclaw Airport. When I picked up the car, they gave me paper work that included extra insurance coverage I explained to them I did not need it I had American Express Business account. They assured me they would take the charge off when I returned the car to them at the end of my trip. I got it in writing ! They never inspected the car with me when I picked it up, however it was written on the contract that the passenger side of the car door had some scratches. I went to return the car they tried to say I damaged it ! The only damage was the original damage they put in the contract. They did however assure me they would credit the insurance. When I returned to the US i reviewed my american express account to find I was still being charged I have been back and forth with Sixt in emails they will do nothing i am out 300 US for insurance I did not need... The office in Poland was very rude and unhelpful full I will never rent from them again. I have always rented from Avis sadly the daters I needed they did not have a car for this trip. I will stay with Avis awesome customer service never a problem. Avoid this company !

Rented fro sixt Berlin Schönefeld airport. I was going to rent from Avis but the reviews were shocking, not that sixt were brilliant either. However they were better than Avis.

I’m glad I did, I can’t comment on Avis but Sixt were brilliant. Whole process took around 10 minutes, although it wasn’t busy so that may have helped. I booked through auto Europe who were also fantastic, ( will send separate review).

Got car upgrade for free and car was immaculate. I had insurance with Auto Europe but upgraded to zero excess for about £12 a day. For me it’s worth it for peace of mind. There was no hard sell and the girl at desk just simply gave me options.

Return was quick and easy, once I found where it had to go, As it wasn’t exactly clear. Deposit was cheapest by far and was returned within 24 hrs. Would use them again 100% .

Thank you

Worst Car Rental Experience - rented at car at Zurich Airport, at pick-up was advised that the car is parked on the 5th floor, nobody comes with you to inspect the car or assist/explain anything. As there were some scratches I had to go back down and advise them, even at that point nobody came with. Return was even worse, was accused that I changed two tires... why would I do that if I have road side assistance and fully insured...! Was told that frantic people are liars and yes I was frantic as I had to catch a plane and being accused of something that I did not do!
Have you ever checked what kind of tires are mounted on your rental car? Do you know the difference between All-Year tires and summer tires?
At this point, Sixt is holding me responsible for these "damages" and I am disputing them.

This is a review for Sixt at Manchester airport. I thought that I would try sixt after having terrible experiences with the cheaper rental companies operating around Manchester airport. Sixt are based in the rental village with all the major brands. A quick and efficient shuttle bus gets you to the village without hastle...the last time we used a company off site and had to phone the car company and wait for 30 mins before a van turned up and then we had a 10 minute journey and hard sell of insurance. At Sixt We were met by friendly staff and the whole process was hastle free and no hard sell on the insurance after I informed them that I had cover already. We were taken to the car and shown the controls ( this is not the norm elsewhere). The car was new and clean. On return the same courtious service. I will definately be using Sixt at Manchester airport next time.

we rented a car from sixt rental in february 2018 from geneva to zurich for 2 days. it was easy enough, so we thought. returned the car at zurich airport and the staff just wanted the key back. never inspected the car. I remembered asking "that's it?" He smiled and replied, "yup, that's it"
We had a flight to catch and thought no more of it. Upon our return to the US, we received an email that we had damanged the car. My husband communicated them, saying it's impossible as we only had the car for 1 night and had parked it at a relatives house. we did not hit anything or go anywhere else. then 3 months later we got an email with pictures of a severely damaged car with dented body parts and big scratches.
Oh no!!! Definitely not us!! In reading the reviews from other who posted, this seem like the normal scam tactic of this sick Sixt rentals
I only wished we had read the reviews before we rented from them
They are a SCAM company. DON'T do business with them!!

My son was moving to his new home. I Had to help my son and hire a panel van, Sixt had best quote at £ 48 a day plus £20 extra top up insurance. We loaded the van and left for Surbiton from Newbury park, using M25 via Dartford crossing. On return journey I was rushing to return the van on time, but the traffic was awful, it took me three hour, and was late, so my wife called Sixt, and explain that we'll be late to return the van that evening, the young man at Sixt said not worry and return the vehicle in morning at 8 am, and I was relieved. I must thanks to Sixt and their Nice Staff at Ilford branch being so understanding.

Terrible company - they withdrew a large sum of money without any contact or communication as to why or for what they were taking the money for. The money was taken from my credit card - I only discovered one week later....called the company...they said they had sent an email but it had bounced - thereafter it wasn't there issue. Disreputable.

So I hired a car for a week in October and in November I had a charge of £12 on my credit card. Contacted Sixt via Facebook chat. Explained the situation and they said "we will get back to you".
Two days later, they sent me a pictures from Malta where I was driving in restricted parts of the city.
I was very pleased with the service, response and explanation. Great customer service!

Best rentals at the Best Prices! I love saving money. Thanks guys :)

Watch out for rip off extras /poor service - without any advance warning they charged my card €100 (which had to be pre-authorised on picking up the vehicle) for extra cleaning in Paphos (Cyprus) due to there being a small amount of sand when we removed the kids car seats on returning the vehicle (we brushed most of it off, and certainly nothing left that a quick light vacuum couldn't remove).

Its a small amount of money but out of frustration and not wanting the local manager to get away with it, I am exploring legal options to recover..

Bad service and extra fees
When picking up the car, we had to pay a huge approx 150 EURO) extra fee because they dont take normal credit card.
After delivering the car, the called and accused us for not putting the car og keys back.

Dirty tricks as with most car rental firms. Advertise a BMW 5 series then ring you the evening before rental date saying they only have a Volvo.
Of course it's not their fault, rubbish it's not, probably never had the BMW
They know full well it's to late to arrange another rental. Don't even offer discount for messing you around.

Me parece ridicula esta compañia. Durante la estada ya tenimos problemas, pero al volver peor todavia, nos pusieron la fianza y al cabo de 2 dias nos la quitaron toda. No lo recomiendo

after long haul flight australia to dublin arrive to pickup prepaid car rental from sixt airport desk what could be more simple show voucher check drivers licence authorize deposit grab your keys and off you go ????
not this company first up booking was automatic rav 4wd they said how about a manual no i refused well next scam you can,t hire a car because card is debit not credit try to explain my card was visa which is optional for savings credit or debit fell on deaf ears next scam if we pay them extra $233.91 they would allow my card to be used to me this is a scam might i suggest a type of blackmail.asked for manager told he was not at airport asked if we could ring the manager they refused to ring there manager walked over to my wife away from counter and like magic the manager appears from behind the back wall to his horror he knows i have spotted him.so after a lengthy discussion with walter the manager had agreed to cancel car hire and advises us to claim refund from car brokers autoeurope. our holiday is long finished but the stress and battle for refund still goes on.

Booked Vehicle using website and received email confirmation. Took payment from my credit card also.
Next day received email to say reservation has been cancelled but no reason given.
Phoned up to ask reason and was passed onto 3 different departments and eventually told to email security as cancellation was due to insurance risk (never been refused insurance in my life).
No reply received from security and no sign of refund as yet.
Booked car with Budget who have been excellent in the past.
VERY VERY POOR customer service. Avoid if you can.

Took a 1-day rental for a Ford Transit van. Covered 44 miles during rental (detailed on Sixt's own receipt). As you'd expect, needle didn't move on fuel gauge. Returned vehicle without refuelling, accepting a litre or two would be charged. Was charged for 12 litres at over £3 per litre (inc. VAT).

Following below complaint, was refunded half of refuelling charge which reduced charge from ludicrously to astonishingly too high. But law of diminishing returns meant it wasn't worth pursuing further. However, feel it prudent to warn others about the activities of this company.

"I do not contest that refuelling should have been provided by SIXT. I also do not contest that the charge will be way higher than normal diesel prices because other costs are involved for your company. What I have contested though is the fact that you supposedly supplied me with a vehicle with a full fuel tank, I covered only 44 miles during the rental as clearly shown on the invoice SIXT provided me, yet you still needed to put in over 12 litres of fuel. As I mentioned previously, what you are saying is that the vehicle does 8.57mpg. Even a Hummer does better than that (search Wikipedia for Hummer fuel efficiency). I'm sure you are familiar with what a Hummer is, if not, it is infamous for having appalling fuel economy.

Now I'm sure your Ford transit van has better fuel economy than that, therefore the only conclusion I can reach is that the fuel tank was not full at the start of the rental."

Good luck if you use them, I won't again.

SF.