Sky New Zealand Reviews 

I seriously don’t know how this company still has customers. The service is disgraceful to say the least. Have just moved into a new house and organised well in advance for a new dish to be installed Friday, they were unable to give a time meaning I had to take the day off and be available at home all day. No one showed and I didn’t hear a word from sky or their technician, phoning the call centre is worse than pulling teeth, call centre staff are like robots and can’t give any answers. I was told a manager would call me back to discuss, still didn’t hear anything. I then received a call to reschedule at 5pm at night to the following day, again no one showed and no contact. Yet another appointment has been set for Tuesday and surprise surprise, no one showed and no contact. Have also made a formal complaint through the website and no response. 3 scheduled appointments to date, all no shows. Absolutely disgusting, the CEO needs to front up and take responsibility for the shit show shambles they are now running after moving call centres off shore and contracting cheaper contractors just to fill their pockets. Sky TV is an absolute joke and the management team should be ashamed
I have been without sky for a week now waiting on this unreliable time wasting company and it’s now Christmas Eve, so no doubt another week will go by and will more than likely still be charged for a full month of sky.
The monkey at the top needs to control its circus and sort it out

We moved house and Sky has been a nightmare, new house need a dish on roof, promised 5x appointments for technician to come out and each time a no show.
Funny thing is they still send their account out for a service we are not getting and phoning them is like a nightmare and they are all full of excuses and apology but they still never show up.
Management need a rocket up their arse, complete incompetence across the board, again promise promise but don’t deliver, complete and utter failures.

Same as the rest, 6 weeks no sky, 6 emails 4 phone calls and 2 missed appointments and I have had enough, cancelling my sky as they just don’t care

We rang Sky after not being able to tape our programs it just said we couldn’t tape due to atmospheric conditions this went on for days ,we were given an appointment for a technician to come between lunch time and 5pm on the 18th December, no show and not even a phone call .My husband phoned and waited nearly an hour to speak to someone who gave us an appointment for 21st of December and was told we would get a call in the morning to advise what time he would be here ,no call and no technician arrived .Both days we waited home and were let down ,we are 80 years old and were very annoyed at Sky’disgusting service and this is not a way to treat customers that have been with them for so many years .Buck up Sky .Jan Williams

Useless they can't even get a satellite dish going. Even worse they book you in for a repair, make yo wait all day then never show up. The worst company.

We were advised we had to wait over 2 hours to speak to someone at Sky about a problem we were having and since we didn't have time to wait that long we tried all sorts of hours of day and night and always advised that they were extremely busy ! The day came that we waited and it was about an hour and half and we finally got to speak to someone whose English was appalling and he did not grasp our problem , they provide the worse service in all on New Zealand that we have ever come across !!

The slightest wind or rain I lose Sky & even after resetting it will not return. This has been happening for at least 6 weeks & most Saturday nights I have no TV.
Pixelation & rain fade issues continue.
Booked technicians twice when I have managed to get through to Sky, both times a NO show 13th & 21st Dec. No phone call to advise technician not coming to booked appointment & no apology. Will Sky contact me to re-book technician, I guess not? Looking like I will be cancelling Sky after 20 years of being a loyal customer. Like other reviews say, Sky takes your money monthly but is not interested in sorting when an issue arises where viewing has been disrupted or completely lost. Helen McC

Sky satellite problem for 2 months. Technician visit scheduled 3 times - 3 no shows. Was promised a credit on my account - hasn't happened. Was promised a Sky Pod has an interim solution - never arrived. Am currently trying to "chat" to cancel my subscription - got bumped from 1st in line to 12. The only thing Sky are good as is taking my money each month. In all my life I have never encountered a company as bad as this.

We contacted Sky a month ago telling them our sky keeps shutting off at 1800 ish every night. It comes up with a message and stops working. We have waited all day for a technician who was meant to arrive between 1200-1700 but they did not show up. No-one bothered to turn up or communicate in anyway. We are really frustrated and annoyed. How unprofessional Sky !!!!!

Update 21st Dec
Service man turned up this morning , apparently is the sky dish which needs adjusting due to Sky launching new satellite. It is apparently affecting many Sky clients so why dint they tell you when you phone up with the problem.

Cricket commentators for English test series were competent but mainly boringly vanilla ,except the British guys and mark richardson ,especially the women .the radio guys are so more interesting The Australian commentators are light years better so invite some of them over or more coney etc

i would give a zero but cant......we have a technical issue that needs to be resolved.....its been 3 weeks and the tech people still havent turned up.

We moved house and need a sky dish. Have been waiting 2 months now. The technician has been booked 4 times, and never showed. No phone calls. I've rung the Sky number and they say it has been tagged for a Manager to follow-up. Of course nothing has happened. Very disappointing and terrible customer service. They gave said we will get a credit once the issue is sorted. Problem is it looks like its never going to be sorted !!!

Update: 5th time lucky and Downer rang to say they are coming this morning. Mid afternoon and hasn't turned up, no phone call and can't get through to their phone number....

Update 2: after another reschedule (6th one) they didn't turn up again. So it's been 3 months of waiting for a technician for a sky dish. Lots of phone calls. Nice customer service people who make promises that unfortunately are never kept...

Update 3:
Still waiting for our sky dish.. it did look promising last week as another technician was booked for the Friday, and he came around on Wednesday to check what needed to be done. Well he didn't ring back and he didn't turn up and he doesn't answer his phone or texts. I've lost count of how many technician appointments have been missed now..

What a disgraceful company Sky has become. My 81 year old mother has rung Sky 10 times from the beginning of Nov as she has lost all reception to her tv. She has waited at home 3 times as the technician was meant to be calling that day. Never arrived. So my mother has spent the last month with no tv for evening viewing and company. Where are you Mr Wonderful CEO with a glowing report about yourself. Total rubbish.

No signal on many channels, I pay over $130 per month and have constant problems, guess what, most of the channels go off just before 8pm so can’t contact them. How do we get a credit for all the times we can’t watch what we pay for? This is the worst customer service I have ever experienced. Maybe a class action of all subscribers would fix it,

Worse decision I've ever made in my 70+ years. I tried 3 times to cancel my subscription. When they finally replied and actioned it they charged me x3 bills on one invoice ($150x3). To phone took hours and the call centre is in the Philippines. They spoke English but didn't understand well. I did eventually get the extra charges paid back. But it was so time consuming and frustrating. How do they meet the Fair Trading Act?

Unreliable and frustrating when warrior games . AB. .ferns etc drop off over last few months. Also content is less especially cricket. Not renewing sky go and changing to Titan .

It was the worst experience I have ever had with a broadband/TV company. They organised on the phone a date to book a tech to install the sky dish, but the tech was a no-show with no communication so I spent the whole day at home waiting for nothing, same thing happened again three times.
We also organized a date to transfer my internet over from my previous internet provider to Sky, I rang Sky to confirm that this would be happening on this day and they confirmed it although they did tell me that in their system they had it a week later on their system which was completely wrong and not what we agreed with, they had also set the activation to the incorrect address and had given my fibre provider all the wrong details which meant I was without internet for a day.
I regret my choice to change providers to Sky after this experience.

Well by the look of the very poor reviews below, it looks like Sky is listening after all. My new SkyBox has had to be rebooted everyday as it was freezing up. One online chat to them and within 12 hours a new box was on it's way to me. Maybe online chat might be the best way to get the service we all expect.

The worse customer service don't know were to start so I will not ! Issue has not been sorted 100 percent asked for a call back on 4 occasions to resolve but no call backs waiting on the line for over an hour to resolve my concerns and it's not a free call number anymore so when I get the telephone bill will send it to sky to pay it .

We finally gave up on Sky after our Sky Pod gave up after a year of working. No amount of calls, supposed technicians coming but didn't or attempts by us to solve this issue worked. They were simply not interested in fixing the fact we couldn't use it. But happily kept charging us. This review like all others will fall on deaf ears as they have zero willingness to address their issues. The monopoly they hold on sports viewing in NZ is the only thing keeping them in business.