Sleepeezee Beds Reviews 

1.483
•
TrustScore 4 uit 5

3,9

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Beoordeeld met 4 van de 5 sterren

We've had a Sleepeezee mattress for 29 years. So we knew that replacing it with another one would be a good decision, and it has proved to be. The delivery drivers were quick and helpful, even... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I must say the Hotel Supreme 1400 is the most comfortable bed I've had - no wonder the Ritz use them. I personally have it on a sprung base, which is how hotels have them. Sleepeezee stopped making sp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Slaapkamermeubilair winkel

Over Sleepeezee Beds

Geschreven door het bedrijf

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contactgegevens

    3,9

    Goed

    TrustScore 4 uit 5

    1K reviews

    5 sterren
    4 sterren
    3 sterren
    2 sterren
    1 ster

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    3,9

    Alle reviews

    (1.483)

    94 reviews in de afgelopen 12 maanden

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    Beoordeeld met 5 van de 5 sterren

    Outstanding bed

    Outstanding bed - We chose the ottoman lift base and it is the best quality that we have seen and we have visited several high street stores. We only saw one bed base of this quality/standard and it was a few hundred pounds more expensive. We chose a 1400 hotel mattress and it is superb. Great support and very comfortable. The bed is quite high (that adds to the look in my opinion). The storage compartment is unbelievably huge. 2 sections that have clips to put together, providing a secure structure. Very pleased with our purchase. We are considering purchasing a second bed.

    27 mei 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    It's great to know you're pleased with the mattress support and comfort, and the storage the ottoman base has to offer. Thank you for sharing your positive experience; we appreciate your feedback!

    Beoordeeld met 1 van de 5 sterren

    Very disappointing product. Not as described, poor quality and not fit for purpose. Customer service very poor. Avoid, avoid, avoid……

    I bought this dog bed because of my ageing dogs arthritis and the need for something more comfortable. It was described as ‘granulated memory foam’ and the reviews looked good. When it arrived, we had to take some of the stuffing out so my dog could sleep on it. It was literally bursting.

    I was incredibly disappointed to find that the bed was stuffed with what appears to be the floor sweepings of standard mattress foam. Big chunks, offcuts and very uncomfortable. Not granulated memory foam at all as the website stated.

    Not even close to memory foam. Not even in the same postcode.

    I’ve given customer services an opportunity to rectify this, but have been fobbed off with their insistence that the item is as described on their website. They will not accept that they are mis-selling this product by calling chunks of floor sweepings ‘granulated memory foam’. No doubt they think they can take their customers for mugs and get rid of their rubbish by passing it off as memory foam.

    I expected more from a reputable company and are very disappointed with their customer service.

    Save your money and buy a dog bed somewhere else. I will never buy a product from this company again.

    Update: 6th July 2025

    After leaving this review, the company has issued a refund for the bed. I did give them an opportunity to do so initially, but they declined.

    I do not accept their claims about the bed being made from mainly memory foam, as it appeared to be filled with standard mattress foam. The company needs to amend the description of this product on the website to avoid misleading customers.

    22 april 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're sorry to hear you've been disappointed with our dog bed.
    The foam used in our dog beds is a mixture of furniture foam and memory foam, this is because when it gets granulated, it needs the mix of both types of foam to ensure it does not clump together, and to ensure the weight is suitable to move around with ease. We can assure you the main foam used within the dog bed is memory foam.
    Our customer service team have been in touch with you to organise a refund, if there is anything else we can help with, please reach out to media@sleepeezee.co.uk.
    Thank you

    Beoordeeld met 5 van de 5 sterren

    Great mattress

    This mattress has great support and comfort.

    13 mei 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're happy to hear that you find our mattress supportive and comfortable. Thank you for your positive feedback!

    Beoordeeld met 1 van de 5 sterren

    Unbelievable chemical smell

    The smell of chemicals upon opening the packaging was shocking. No-one could have stayed in that room for long with that smell, which I am informed would last "a couple of days". It was five weeks before I slept 6 hours in the bed then woke up with a headache. I tried twice before that and only managed 15-20 minutes before the smell was too much. I recommend you buy a mattress made with natural materials and avoid this issue. As for comfort it is not bad.

    9 juni 2025
    Review zonder uitnodiging
    Beoordeeld met 5 van de 5 sterren

    delivery staff were great and the…

    delivery staff were great and the mattress is truly amazing sleep tight tonight

    11 mei 2025
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    Antwoord van Sleepeezee Beds

    We're happy to hear that our delivery staff provided great service and that you find the mattress amazing. Thank you for your positive feedback!

    Beoordeeld met 5 van de 5 sterren

    Bed turned up on time

    Bed turned up on time, assembled by the delivery team to the room of my choice. Pleasant guys and bed is as expected, comfy and lets me have a great nights sleep.

    7 april 2025
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    Antwoord van Sleepeezee Beds

    We're happy to hear that the bed arrived on time and the assembly was smooth. It's great to know you find the bed comfortable and are sleeping well. Thanks for your positive feedback!

    Beoordeeld met 5 van de 5 sterren

    Great

    Easy to order, kept us informed of delivery schedule, good company.

    7 mei 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're happy to hear that ordering was easy and that we kept you informed. Thank you for your positive feedback; we appreciate it very much!

    Beoordeeld met 4 van de 5 sterren

    Smooth ordering process

    Smooth ordering process, updates provided as promised. Quality of the mattress and bedframe is very good. Slight issue in that it wasn't clear the bed would come on rollers with the order seemingly providing pictures of static legs. Minor point but inconvenient, particularly with laminate flooring. Would have been good to have provided a disposal of bed too (not just mattress).

    5 mei 2025
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    Antwoord van Sleepeezee Beds

    We're happy the ordering process and product quality met your expectations. We appreciate your feedback and will review our product descriptions and services. Thank you

    Beoordeeld met 4 van de 5 sterren

    Basic Mattress Replacement

    Needed a replacement quickly and this filled the requirement. Efficiently Processed Order / Delivery and Removal of Old Item.
    Mattress is Adequate and Good Value @ Price

    12 mei 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're glad our quick processing and delivery met your needs. We appreciate you noting the mattress's value. Thanks for your feedback.

    Beoordeeld met 5 van de 5 sterren

    Hotel Supreme 1400 BEST!!!

    I must say the Hotel Supreme 1400 is the most comfortable bed I've had - no wonder the Ritz use them. I personally have it on a sprung base, which is how hotels have them. Sleepeezee stopped making sprung bases for domestic use unfortunately, so pick one up from Hypnos or John Lewis - they do make a huge difference! Anyone looking for a mattress get the Hotel Supreme 1400!

    22 april 2025
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    Antwoord van Sleepeezee Beds

    We're happy to hear you find the Hotel Supreme 1400 so comfortable! We appreciate you sharing your experience, thanks for the positive feedback!

    Beoordeeld met 5 van de 5 sterren

    A great mattress

    A great mattress, we love the summer/winter surface.

    25 april 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're happy to hear that you love the mattress and its summer/winter surface! Thanks for your feedback.

    Beoordeeld met 1 van de 5 sterren

    Sleepless nights!

    Recently purchased a Sleepeezee Lasting Memory 1200 pillow top mattress from Mattress Next Day who were absolutely brilliant. However the mattress is NOT. Despite being beautiful at touch it is difficult to turn in bed as it clings to you. Getting in and out is a nightmare as the sides collapse. It’s like sitting in a rice pudding! We are finding you can sleep towards the edge but it won’t be long before one of us falls out as the sides collapse. Such a big disappointment and we are unable to return it. At almost 80 we cannot replace the mattress which is a complete disaster for us.

    19 mei 2025
    Review zonder uitnodiging
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    Antwoord van Sleepeezee Beds

    We appreciate your feedback. We understand your disappointment with your Sleepeezee mattress, please contact us at media@sleepeezee.co.uk if you'd like us to review this further for you. Thanks

    Beoordeeld met 5 van de 5 sterren

    Very easy to order, great team, great product

    Very easy to order, prompt delivery, conscientious, polite and helpful delivery team and fantastic product. The best mattress I’ve ever had. Thank you

    21 april 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're happy to hear that you found ordering easy and the delivery team helpful. We're glad you're enjoying the mattress! Thank you for the fantastic feedback.

    Beoordeeld met 3 van de 5 sterren

    Sleepeezee sensagel

    We bought the sleepeezee Sensa gel mattress which cost just shy of £2000. My wife loves it and I hate it. My issue is that the cooling technology doesn't work, it was cool for the first few nights then it dissipated and now it's just like a regular mattress, it's so soft that it's difficult to turn over and my shoulders ache more than our previous Sealy orthopaedic mattress. My wife loves the softness and she sleeps on her back most of the time. I dislike the softness and sleep on my side...I also think my wife is impressed by the royal seal of approval, I'm not. I was expecting something exceptional for the price and this mattress really isn't.

    19 mei 2025
    Review zonder uitnodiging
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're sorry to hear you are not enjoying your new mattress as much as your wife is. It can take a few months to get used to a new mattress, particularly if the comfort feel is different from your old mattress. Please contact us at media@sleepeezee.co.uk if you'd like to discuss this with us. Thanks

    Beoordeeld met 5 van de 5 sterren

    Hassle free purchase…

    Easy to order online and mattress delivered on the date and time arranged. Very pleased with the quality and comfort.

    16 maart 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    Thank you for your kind words! We are delighted to hear that you had a positive experience with our online ordering process and delivery. We strive to provide our customers with a seamless and convenient experience, and we're thrilled that you are pleased with the quality and comfort of your new mattress.

    Beoordeeld met 5 van de 5 sterren

    Lovely mattress

    Lovely mattress, sleeping so well like a baby.

    9 april 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We're thrilled to hear you're enjoying your new mattress and sleeping soundly. Thank you for sharing your positive experience!

    Beoordeeld met 5 van de 5 sterren

    Our dog loves her flat bed!

    We've tried several beds for our dog, but she's never taken to any of them... until now! Our order arrived quickly and was well-packaged. The bed is very comfortable and sturdy, and it stays firmly in place on our floor without shifting (so she doesn't get nervous getting on or off it). It also looks great all the time, even with minimal maintenance. We're very pleased with the product and the experience. Highly recommend!

    23 maart 2025
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    Thank you for your kind review! We are thrilled to hear that you and your dog are happy with the bed. It's wonderful to know that it has provided a comfortable and secure space for your furry friend.

    Beoordeeld met 1 van de 5 sterren

    I purchased a Sleepeeze Mattress Memory foam 800…

    I purchased a Sleepeeze Mattress 800 Memory Foam Double Mattress.

    I have Cancer, weight was down to 52kg. At first it was OK.

    After treatment my weight increased to 67Kg and i have always been a side sleeper.

    In recent times, this mattress has become painful to sleep on. It sort of pulls me over. I do not know what is wrong with it. It is Hard. I am on Chemotherapy. On top of this, this mattress hurts my hip areas and arms. Somehow it has gone hard. I was given a Mattress Topper and it made no difference. I am on a low income, i have no idea what to do. Bed firms charge a lot, They expect me, to come into their showroom every day for two weeks trying different Mattresses, spending 30 to 45 minutes lying on them in a shop. I cannot do this, 1. Its Embarrassing. 2. I live out of town. 3. I am in and out of Hospital on Chemotherapy. The Mattress is not old. There is only me sleeping in it. Every two weeks i have a Chemotherapy Bottle attached to me. This Mattress on top of side effects is making me more ill. I need rest. Macmillan Cancer cannot help, there are no charities to help. Bed stores show no Sympathy.
    It is not that old. This type of Mattress is different, it cannot be turned over, only turned around 180 Degrees. Night after night my sleep is dreadful on top of Cancer. I do not know what to do or who to turn to.

    1 november 2024
    Review zonder uitnodiging
    Beoordeeld met 1 van de 5 sterren

    Would like to give 0

    Would like to give 0
    Mattress sagged in middle within 1 week. I'm single, weigh 65kg and in a queen size.
    Absolute pathetic excuse for comfort. Now I understand why the sales woman kept getting me to move to different mattresses in the show room, as too long on the one mattress would have given away is faults.
    Complete sag in the middle, almost like climbing a hill to get out of it. Seems like when it warms up, the more it sags.

    Cannot even lay in the bed with another person let alone sleep in it with 2 people!! You just end up laying on top of each other!!
    I was told it is a pillow topped mattress and that's what they do with 😐
    Funny too, that Forty Winks appears to no longer sell them.........
    DO NOT PURCHASE. WASTE OF
    MONEY
    NO WARRANTY HONOURED

    25 april 2024
    Review zonder uitnodiging
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    Antwoord van Sleepeezee Beds

    We understand your frustration with the mattress and the issues you've experienced. It's disappointing to hear that the mattress didn't meet your expectations, we would ask you to send your details to media@sleepeezee.co.uk so our team can take a look into this for you. Thanks

    Beoordeeld met 1 van de 5 sterren

    Problematic fumes

    After purchasing a Jessica mattress at the end of March we are now nearing the end of April and the pungent smell from the mattress (gassing off process) is still strong despite the bedding being stripped off the bed daily and the room well ventilated. We wake up in the morning suffering from sore eyes and throats and breathlessness and yet the fumes are not supposed to be harmful.

    31 maart 2025
    Review zonder uitnodiging
    Logo Sleepeezee Beds

    Antwoord van Sleepeezee Beds

    We understand your frustration with the lingering odor from your new mattress. We strive to provide our customers with a comfortable and healthy sleep experience, and we are concerned to hear that you are experiencing discomfort. If you can email your details to media@sleepeezee.co.uk for us to take a look into this for you? Thanks

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