The customer service at Sleepsake is amazing, quite rare these days. The product itself is extremely well made and the advice given to get the best out of the pillow is excellent. While the pillow... Toon meer
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Lees wat reviewers zeggen
I was referred to this company having been told they have great products. What I also found, was exceptional, customer service. Nothing was an effort and responses to queries were handled in a timely... Toon meer
My experience with Sleepsake has been excellent. My pillow arrived quickly and it was high quality. Unfortunately, the pillow was not high/thick enough for me to comfortably sleep on my side. When I c... Toon meer
I certainly would recommend this company. My pillow delivery was quick. Unfortunately though, the Sleepsake pillow did not work for me. I could not fault the customer service I received when organis... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.
Contactgegevens
Melbourne, Australië
- support@sleepsake.com.au
- sleepsake.com.au
4,8
Uitstekend
46 reviews
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Returning policy ....
What a fabulous experience buying my side sleeper butterfly pillow from you guys ....
It arrived in very quick time from my ordering it online ...
Unfortunately it isn't the pillow for myself...
The return policy with Sleepsake & dealing with Zoey on this was such a very easy & pleasant experience...
What a fabulous company to deal with ....
3 september 2026
Review zonder uitnodiging
Excellent and Prompt Service
The product was not suitable for my sleeping needs, therefore I requested a full refund, as per their website. The company answered my email in an extremely prompt manner and organised for a full refund to occur. I am impressed with this company living up to what they stated they will do.
31 augustus 2026
Review zonder uitnodiging
10/10 customer service
The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.
1 september 2026
Review zonder uitnodiging
Best Customer Service Ever
I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.
1 september 2026
Review zonder uitnodiging
I bought the pillow because i suffer of frozen shoulder
I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.
Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂
I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.
I honestly recommend them to everyone wants to give it a go.
Thank you so much again for everything.
Cheers,
Aron
15 augustus 2026
Review zonder uitnodiging
Brilliant customer service
Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support
1 september 2026
Review zonder uitnodiging
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