Slumberland Furniture Reviews 27

We got a coffee table and a sofa table and had a difficult time discarding the boxes and packing materials. Later, a so-called supervisor says the company offers full service delivery. There's a communications problem at Slumberland because clearly I was told that delivery was only made to the door. I will no longer be patronizing Slumberland and I do not recommend this company due to poor delivery operations.

Do NOT go along with their scam of buying the warranty!!!! I’ve called the warranty company twice for my sofa and both companies were a NO CALL, NO SHOW!!

George called to handle our couch issue, where 3 couches have been delivered damaged. I have taken 3 days of vacation for delivery and explained that a 15% discount is an insult. They also told us 2-4 week delivery, mind you this was in November of 2204, we did not receive our couches until Feb 2025. Almost August now 15% discount was offered after taking 3 days of vacation. Supervisor George called, cut me off halfway through what we have gone through and said he was talking now and he will arrange the pickup of the furniture. I have asked if they contacted Lazy Boy to explain the problems and not one has made any effort. I have also been in contact with corporate Slumberland regarding George and the terrible experience we have been dealing with since November of 2024 at the Hibbing Slumberland. I have also filed a complaint with Lazy Boy directly to see if they can get resolution.

They will not honor my warranty and I paid a hefty price for all my furniture, and now I have to sit in a broken chair, I will never buy furniture from them ever again and I will never Refer.you guys to anyone and I get hung up on and no one called me back, if I knew they were like this I would of brought my furniture some where else. Very disappointed and pissed off customer.

First thing, everyone needs to make sure that your salesperson notates all the items discussed. My salesperson, Frank, stated that they would be removing my bed and boxsprings during delivery and that he would waive the fee. He did not notate that on my invoice. When they came to deliver, they would not pick up the boxsprings and mattress. After calling the store I was called a liar by an employee "frank wouldn't say that" and the manager gave me the run around that Frank is working at another store and couldn't be contacted. I had to take off work in order to recieve my goods due to their delivery schedule. I had to turn down delivery, I am a disabled veteran and cannot remove the items myself. So, not only am I out money due to their unreasonable delivery schedule, I have to schedule more time off in order to get the delivery. All this could've been taken care of for 120.00 dollars, but they still wouldn't take the items onto their truck because it wasn't on their invoice. If the people at Slumberland read this, DO BETTER! ESPECIALLY THE MANAGER AND FRANK. P.S. the delivery people say this happens all the time.

I do not recommend anyone buy furniture from this company and additionally do not purchase the protection plan, it’s a waste of money. I bought a couch and the stitching on the arm came apart, the stuffing is falling out. I also bought the protection plan, that covers rips, stains and structural damage. However, I discovered today that none of this is covered. They didn’t even want to see a picture or anything, it’s just not covered. So, if you want cheaply made furniture that falls apart and does not last long, this is the store for you! If you are looking for good quality furniture that will last more than a year, take your business elsewhere! I learned the hard way, so I’m leaving this review to hopefully keep this from happening to others.

You choosing not to support Mike Lindell and MyPillow has earned you a negative review! I won't be supporting your brand since you don't support the brand of someone who's pro-America.

Clean store, sales people were not pushy and delivery was easy.

I purchased a murphy bed for company we would be having and all different sizes and ages of humans. I could not be happier with this purchase. The furniture is holding up great and all visitors have complimented on the comfort of the mattress.

I bought a fabric sectional from Slumberland. The couch has worn so poorly that after four years the fabric has thinned and is pilling. The resilience of the cushions and frame is failing. The Protection plan , which we bought for $230, does not cover any of these problems. Buying a $2000 couch every four years is not practical.

I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!! THEY PUT SCUFFS ON THE COUCH THEY DELIVERD. AND THE GUYS THAT DELIVERD IT PUT THAT IT WAS DELIVERD WITH SCUFFS IN THE INVOICE, THEY SENT A GUY OUT TO FIX IT BUT HE DIDNT HE SAID IT WAS PET DAMAGE. SLUMBERLAND SAID THEY ARE NOT GOING TO FIX IT AND WONT GIVE ME REFUND. BUYER BEWARE OF THIS HORSE SHIT COMPANY!!! THIS WAS THE NORTH BRANCH SLUMBERLAND

Slumberlands sectional furniture is garbage don't waste your money. The prices are equivalent to becker and hom and the quality isn't there. My sectional couch wasn't cheap and in under 3 years is completely junk.

Lodged a complaint about the terrible so called duck feather pillows I had the misfortune to buy but these ignorant and arrogant b****** do not even have the courtesy to respond. Not content with palming off THE MOST uncomfortable pillows ever THEY just ignore any correspondence. Arrogant or what???? These are NOT pillows they rustle and feel like they are filled with straw not feathers and charge £26 a pair. I have had better sleep on 2 x £3 pillows from a well known supermarket. I am seething that firstly Lumberland can palm this crap off and even more angry the arrogant b******* do not have the common courtesy to respond

We purchased a sofa and chair. Knowing the time frame to be delivered we were ok with that. The couch arrived dec 20. With no legs. They said they would be back in a day or two which didn’t happen. Waited til after the holiday and call which the sales rep didn’t show empathy or care. Well now we have to wait up to 6 weeks to just get the sofa legs. I am caring and really don’t write reviews but when you’re a salesman that doesn’t follow through. It make me frustrated and will not recommend or will purchase again.

I got a recliner with a five year warranty you down the road recliners doesn’t work no more so far it’s been a month and I still haven’t got parts to get the Sim fixed or anything and it took a lot of red tape just to go through and get this part done it’s not a very good place to be going. I don’t recommend this store to anyone.

Employees at the actual slumberland in west Des Moines IA are very nice and helpful but their online customer service is disappointing. Ordered a bed on August 11th and was never notified of any delays or back orders even during the online order. Me and my husband recently got married and are specially looking for a fully 100% wooden frame which I found through slumberland at an affordable price on sale with the help of an employee at the physical location. I didn’t have a big enough car so decided to order online. Reached out to customer service after 1.5 weeks and they said early November is when it will be back in stock, we have to sleep on a full size mattress until then. Customer service didn’t provide any partial refunds or discounts due to the wait and pretty much said they can’t do anything. I understand during Covid there were delays with inventory but I work in a company myself within customer service, this is not how a customer should be treated.

Slumberland repairs suck. First the furniture we got came broken and is garbage. And when after MONTHS they show up to repair it, they leave ALL the broken pieces in my living room and tell me it is MY job to get rid of the HUGE broken pieces. When I said it won’t fit in my trash bin I was told I would have to pay for trash removal. When I complained I was told this is slumberland policy which I verified. Yep. It’s their policy to make their customers pay for their trash disposal. Really nice. What a stupid joke. Worst service in the universe. Dont give them your money.

Michael, Ryan and the Delivery service gentlemen have been terrific from the Slumberland Furniture all deserve five stars. They have fantastic service and deliver quality products for your home. Professional and courteous service is provided and we have experienced
excellent care for what we have purchased. We will be going back to this store again.

First let me start of my saying what a HORRIBLE time we have had with 3 other top name furniture stores. Finally we were told to try Slumberland!!! AMAZING!! Been looking for a dresser for our Granddaughter. Just found junk. BUT Slumberland had what we wanted and no problems ordering it came put together and very well packed. Got it earlier than thought and just a great job!!