Recently ordered Kite Zippy Jackets. Amazing service as always. Parcel arrived in great condition. Neatly and securely packaged as always. Love my bank holiday freebie very much. Your attention to det... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Another lovely order received from Small Eco Steps this week. I bought a children's book and gorgeous Dunn's shorts for my little girl. We also received a free gift in the May bank holiday carnival ev... Toon meer
I bought some really lovely toys and educational resources - an ocean life roller, 3 little pigs wooden figures and tricky words stones. As usual Customer service was great and I was kept in the loop... Toon meer
Bought this item for a gift for a small child for the festive period. It came delivered in time with all biodegradable packaging left for the environment and the items itself is made using lots of rec... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bright, organic and fun children's clothes that are kind to our world, sustainable wooden toys & engaging home learning resources for your family.
Contactgegevens
Verenigd Koninkrijk
- support@smallecosteps.co.uk
- smallecosteps.co.uk
4,7
Uitstekend
249 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
One of the items wasnt sent
One of the items wasnt sent. I contacted the shop twice via email and twice in instagram. No reply to emails and replied to instagram saying she would check my order and then her account dissapeared. The shop still seems to exist. Scam scam scam.
9 januari 2022
Very dissapointed as my package still…
Very dissapointed as my package still hasn't arrived ! Firstly only part of my order arrived. Then after several attempts of communication I was then told the one item wasn't available. After more attempts of contacting you I was reassured it was on its way. Christmas Eve and my grandsons items still have not arrived. I am extremely annoyed at this customer service . This is a small company I would like to of supported but I do not think I will be using you again. My daughter has had similar experiences too which is a shame 😕
6 januari 2022
Review zonder uitnodiging
Disappointed in lack of care.
Was expecting a delay as super busy with a big sale. However, for both orders that I made the dispatch came through quite quickly when in fact they weren't dispatched. My second order hasn't turned up yet. I also had an item that was sold to me which then was refunded because they didn't have the stock. Disappointed with that.
Then my first order arrived of the two and it was dreadfully packed! I bought two toys that came in boxes so they were in a slightly bigger box and all the clothes I had bought were shoved in badly. Nothing folded, even the bits inside frugi or kite bags were dishevelled and crumpled up. It was so tightly shoved in the box but when folded nicely all fit in better which was strange! Nothing like I'm used to from SES. I understand the busy stress they have been under but sadly this order felt like they didn't care.
1 december 2021
Antwoord van Small Eco Steps
Hi Leah,
I'm so sorry that your experience this time was a negative one. As you know, we have always worked so hard to make the customer experience a positive one.
As you may have seen, the response to our sale was overwhelming and unexpected. For context, we received more orders in 48 hours than we had received in the whole 4 months prior combined. I and the rest of the team have worked incredibly hard to get orders out to customers as speedily and safely as possible, and communicate any stock errors or problems as soon as we are aware of them. Our systems of work just weren't set up to cope with the volume of orders we received - the dispatch emails for example are automatically generated as I begin packing on the Monday, as it is always a "one day job" to get all orders packed and dropped off with Royal Mail/Hermes. This time, it has taken around 10 to get through them all, and I have sadly been unable to carefully unwrap, fold and tissue wrap clothing items individually as I always have in the past, as it just wasn't feasible.
I completely understand that receiving the dispatch emails too early will have been confusing, and have removed the automated aspect of this. We as a company are also looking closely at our ability to support large discount sales such as this one in the future, as the delayed service over the past week has been far below what we ever hoped to offer customers.
Anna
Always great quality clothes and…
Always great quality clothes and excellent customer service.
29 november 2021
Brilliant Eco shop!
I bought some really lovely toys and educational resources - an ocean life roller, 3 little pigs wooden figures and tricky words stones. As usual Customer service was great and I was kept in the loop with when my order would arrive. Thank you!
4 november 2021
I Love ordering Bright ethical clothes…
I Love ordering Bright ethical clothes for both my children and others including myself ! The games and challenges in their Facebook group are such fun and winning eco pennies towards my next purchase is the Best Bit !
28 september 2021
Review zonder uitnodiging
Amazing gifts to put away for…
Amazing gifts to put away for Christmas. A very generous and gorgeous freebie gift included in the parcel. Quick delivery.
13 september 2021
It's a pleasure shopping here
I've found shopping with small eco steps great. Organic clothing for kids & and more. Great selection. Speedy shipping. Competitive prices. Fantastic customer service. Eco friendly. I highly recommend.
11 september 2021
Fab Kite Zippy Jacket
Recently ordered Kite Zippy Jackets. Amazing service as always. Parcel arrived in great condition. Neatly and securely packaged as always. Love my bank holiday freebie very much. Your attention to detail and knowing your customers is simply impressive! It is nice to feel valued! Great eco shop and one of my favourite. Generous loyalty schemes too.
2 september 2021
Review zonder uitnodiging
Excellent service and products
A lovely range of items and very efficient service .
Really like this company.
Very helpful in sending gifts to family in US
Happy to recommend .
2 september 2021
Thoughtful company - it’s the little details that count
Lovely range of great quality clothing for eco conscious parents, from a company who genuinely care about the planet and are showing it through their choice in packaging. A thoughtful company which gets my vote.
28 augustus 2021
Beautiful Outfits ( Dungarees and Yoga…
Beautiful Outfits ( Dungarees and Yoga Pants ) were a gift for My Newborn Grandson and His Mum ( My Daughter-in-Law ) was absolutely thrilled that I had sourced some ‘ Eco Friendly ‘ Outfits so thankyou and will Buy from You again….
15 augustus 2021
Such good quality clothing
Such good quality clothing, bright, cheerful and soft. Much loved by the parents who were gifted these for their new baby!
8 augustus 2021
Amazing service x
Amazing service from here xx fully
Recommend and top quality clothes and toys
. Makes great gifts x
19 juli 2021
Perfect little order for me
Perfect little order for me. Came in quickly and as always packaged carefully and lovingly. Thank you once again x
11 juli 2021
Perfect as always!
6 juli 2021
Lovely soft leggings from Kite and…
Lovely soft leggings from Kite and Frugi bought in the sale at a bargain price! Then delivered for free!
25 juni 2021
Really happy, minor issues with order but sorted immediately
Thank you so much for our lovely order. There was a minor stock problem with one of the items but it was sorted immediately with a replacement of a higher value. Thank you so much. Will definitely be shopping here again!
24 juni 2021
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.