I was informed that I needed two fillings and a clean up and was expecting to make another appointment but was given the option having the work done there and then or coming back later. I had everythi... Toon meer
Bedrijf heeft geantwoord
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Took me a year or so to find a NHS dentist, it's 20 miles away from me but I was so glad they took me on as a patient, they are a fantastic dental practice
Bedrijf heeft geantwoord
Had a tooth extracted and I have to say it was so relaxing and they handled the problem well. I’m glad I chose smart dentist in dundonald great practice and patient care
Bedrijf heeft geantwoord
Attention to detail and they listen to how u r with your treatment also readily available if there is a problem and a next appointment made for u well in advance .
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
Everyone Deserves to Smile
Geschreven door het bedrijf
- We’re Here to Make It Happen
- At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.
Looking for Affordable, Accessible Dental Care
Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable.
We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices.
Book your appointment online 24/7 – early mornings, late evenings or weekend appointments.
No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.
Contactgegevens
1003 Upper Newtownards Road, BT16 1RN, Belfast, Verenigd Koninkrijk
- 028 9048 3240
£25 Check Up
4,0
Goed
24 reviews
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Denied access due to disability
Denied access due to disability. I have never received such shockingly callous, indifferent, ableist and unintelligent treatment from a receptionist in my entire life. I am autistic, and when I arrived for my first appointment I was unable to find my H&C number because of sensory overload caused by one radio voice coming from the reception area and a different radio voice coming from the adjacent waiting area. This overload entirely disabled my executive functioning, so I was unable to find the number, which I knew was stored in my phone. I explained the problem, the receptionist just looked at me and said “we can’t see you if you don’t have an H&C number” I went outside to try, but it was pouring with rain and my phone was getting wet, which increased the distraction level, as I had already been triggered, so I still couldn’t function. I went back in, explaining again that I couldn’t find the number with the two voices going on. The receptionist looked blankly at me and repeated “you can’t be seen if you don’t have an H&C number” to which I replied “I have an H&C number but I cannot find it in this environment” She said “you can go to the toilet”. I tried that, but there was a loud noise in there which absolutely completed the sensory overload. I went back and asked the receptionist if she could turn the radio off. She said “You’re 10 minutes late, so she won’t be able to see you anyway”. When I pointed out that I wasn’t 10 minutes late arriving she said I was 8 minutes late arriving, which was not true, as I had been there for at least 5 minutes by then. I said “I’m autistic and I can’t think properly to find the information you want with this noise going on. This” - indicating the speakers around me - “is the equivalent of not having wheelchair access”. She said “you can get a wheelchair through these doors” which perfectly demonstrated her level of interest and understanding of a simple analogy. I had no choice but to leave. I have never had an access issue caused by my disability so callously disregarded and dismissed, I am shocked at the receptionist’s utter lack of interest and outright refusal to offer any actual help, resulting in this being the first time in my life that I have been absolutely denied access anywhere, but for this to happen at an NHS treatment centre is beyond shocking. I would suggest a serious reprimand and some equality and accessibility training for this uninformed and indifferent staff member as a minimum first step towards rectifying this shameful situation.
Update: The ‘copy and paste’ reply below is the perfect indicator of this company’s lack of humanity. I have indeed contacted the branch concerned, but have not received so much as a confirmation of receipt of my email. I suspect they are preparing a victim-blaming defence before responding.
11 juni 2026
Review zonder uitnodiging
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for taking the time to share your experience. We are very sorry to read about what happened during your visit and the distress this situation caused you.
We take all concerns regarding accessibility and patient care extremely seriously. It is clear from your account that you felt unsupported and unable to access your appointment because of the impact of sensory overload associated with your autism. We recognise that every patient has different needs, and we are sorry that you felt your concerns were not understood or accommodated.
While certain information may be required before an appointment can proceed, we appreciate that the circumstances you describe were challenging and that you were seeking assistance rather than simply being reminded of the requirement. We are particularly concerned by your perception that your explanations regarding your disability were not listened to or acted upon appropriately.
We also apologise for the lack of communication following your email to the branch. We understand how frustrating it is to raise a serious concern and not receive even an acknowledgement.
Your feedback has been shared with the local management team for investigation. As part of this process, we will review the circumstances surrounding your appointment, the interactions that took place, and whether there are opportunities to improve our approach to supporting patients with sensory and other accessibility needs. We will also ensure that the concerns you have raised regarding disability awareness and communication are considered as part of this review.
We sincerely regret that your first experience with our service left you feeling excluded and unsupported. Thank you for bringing these matters to our attention, as feedback such as yours helps us identify where improvements are needed.
Please contact us directly with your details if you would like us to investigate your specific case further and provide a formal response.
Excellent
Great, dentist was lovely, explained everything and how much each treatment would cost. Pain free visit ☺️
23 april 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your feedback — we’re so glad you had a great visit. It’s wonderful to hear your dentist was lovely, explained everything clearly, including the costs, and that your appointment was pain‑free.” Smart Dental Care
Quick service staff lovely and friendly
23 april 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
“Thank you for your feedback — we’re glad you received quick service and found the staff lovely and friendly.” Smart Dental Care
Avoid this surgery if you want to keep…
Avoid this surgery if you want to keep your teeth. Me and my teenage daughter jo
ined in December and my daughter had checkup and she also attended February at no stage did the dentist mention that one of her teeth was badly decayed. For the past few days she had been in agony and dundonald dental refused to get her booked in for emergency appointment so I was left no choice but to book her in privately to another dentist as emergency. The new dentist was horrified as my daughters teeth was in bad shape and she now needs a root canal. Had this been picked up back in December it could and would have been avoided. Dental negligence at it's worst. Tbh I should have known they we not competent as the dentist is extremely rude and ignorant. The dental practice is also very dirty and grubby.
15 april 2026
Review zonder uitnodiging
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.
If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.
Been 4 times and they have 0 work have…
Been 4 times and they have 0 work have literal holes in teeth yet they wont fix them just jeep asking you to come back next month
I am not the only person this has happened with either
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.
If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your feedback. We’re pleased to hear you found our service professional.
Best Wishes
Smart Dental Care Team
Very friendly staff
Very friendly staff. Easy to book appointments. Excellent dentists. Cant recommend them enough
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your wonderful feedback. We’re delighted to hear that you found the team friendly, the booking process easy, and the dental care excellent. Your recommendation truly means a lot to us.
Best Wishes
Smart Dental Care Team
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your feedback. We’re pleased to hear you found our team professional and courteous.
Best Wishes
Smart Dental Care Team
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your lovely feedback!
We’re delighted to hear that you found our team both professional and friendly. Providing a welcoming and high-quality experience is always our priority.
Best Wishes
Smart Dental Care Team
I was in pain and was put in the same…
I was in pain and was put in the same day. The dentist explained what needed to be done. Happy with the service.
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
We’re so glad we could see you on the same day and help get you out of pain quickly.
It’s great to hear that everything was clearly explained and that you were happy with the service you received. Thank you for your kind feedback!
Best Wishes
Smart Dental Care Team
Unprofessional handling
After having an appointment re an extraction or hope of extraction I was told to make another appointment which would take time. So I did, luckily I got one same week. I went back to be told the same thing I was told in previous appointment, but I was injected and my mouth was numb for over hour with no intention of doing any work or extraction in this waste of an appointment. I lodged a complaint only to have the person I complained about ring me from their personal mobile number and talk to me why he didn’t do the work! I find this really unprofessional and to be honest I was mortified to be speaking to the person I expressed my concerns about, that with demeanour and attitude might I add. No dentist should ring from their personal mobile and now he has my personal number breach of gdpr and I’m even more uncomfortable with going back here with this mayhem and feeling cut to the bone. When you lodge a compliant you don’t expect that person to ring you on a personal number very unprofessional
26 maart 2026
Review zonder uitnodiging
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.
If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.
Really understanding and patient
Really understanding and patient. Listened to my needs and made visit more relaxed.
18 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
We’re so pleased to hear that you felt listened to and supported during your visit.
Our team always aims to be understanding and patient, so it’s lovely to know we helped make your experience more relaxed. Thank you for sharing your feedback!
Best Wishes
Smart Dental Care Team
The staff are lovely
The staff are lovely, very friendly and the dentist her name was Nadeen she was lovely, friendly and explained everything to me....
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your kind feedback!
We’re so pleased to hear that you found our team friendly and welcoming, and that Nadeen made your visit comfortable by explaining everything clearly.
We’ll be sure to pass on your lovely comments to her!
Best Wishes
Smart Dental Care Team
Very quick&efficient and was reasonably…
Very quick&efficient and was reasonably priced for a clean and 2xrays.
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your great feedback!
We’re pleased to hear you found the service quick and efficient, and that you felt it was reasonably priced for your treatment. Your satisfaction means a lot to us.
Best Wishes
Smart Dental Care Team
Fantastic dental practice
Took me a year or so to find a NHS dentist, it's 20 miles away from me but I was so glad they took me on as a patient, they are a fantastic dental practice
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your wonderful feedback!
We understand how difficult it can be to find an NHS dentist, so we’re really pleased we could welcome you as a patient. It means a lot to hear that you feel the journey is worthwhile and that you’re happy with the care you receive.
We truly appreciate your kind words!
Best Wishes
Smart Dental Care Team
Everyone there is lovely I have a big…
Everyone there is lovely I have a big fear of the dentist and they made it a lot easier for me to get work done
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your lovely feedback!
We’re so pleased to hear that our team helped make your visit easier, especially as we understand how challenging dental anxiety can be. It’s great to know you felt supported throughout your treatment.
We truly appreciate your kind words!
Best Wishes
Smart Dental Care Team
Great experience from start to finish…
Great experience from start to finish All staff every friendly would highly recommend
26 maart 2026
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your kind feedback. We’re delighted to hear you had a great experience from start to finish and found our team friendly. We truly appreciate your recommendation.
Best regards,
Smart Dental Care
My appts have been cancelled now twice
My appts have been cancelled now twice, no call just an email to say that appt has been cancelled and for me to call to re arrange appts
I have had the same filling done 3 times and the filler keeps coming out this is the 1st time in my life I have had to visit the dentist for the same problem and not getting any positive success
Very disappointed to say the least as I work mon-fri and have to take time off work to attend appts
19 december 2025
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.
If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your kind words. We’re glad you were happy with the service you received.
Catherine P M.
Attention to detail and they listen to how u r with your treatment also readily available if there is a problem and a next appointment made for u well in advance .
16 december 2025
Antwoord van Smart Dental Care - Dundonald Dental Centre
Thank you for your kind feedback. We’re delighted to hear that our team paid attention to detail, listened carefully to your needs during treatment, and were readily available whenever needed. We’re also pleased your next appointment was arranged well in advance for your convenience.
Warm regards,
Smart Dental Care
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