Vela Survey Reviews 

Prompt attendance, very responsive team and Cameron was very helpful in breaking down the survey into meaningful insight for us

We've had an excellent experience. Smart Home Surveys are very responsive, communication is easy, fast, and clear as is the interface for receiving quotes, scheduling survey, and final reports. The surveyor himself was also very professional, thorough, and clearly explained the main findings. Any further questions we had before or after the survey were answered quickly and clearly.

After discussing with Adam, who was extremely useful and insightful, we’ve decided to get the Level 3 survey for a newly renovated property we’ve had an offer accepted on.

Cameron, our surveyor, was fantastic - he even got in touch with us on the day of the inspection to flag and discuss the major issues identified with the property which would need to be further investigated by specialists - this was extremely useful given the tight exchange deadline.

In the end we decided to pull out, but throughout the whole process we were confident in their expertise and we will be definitely using them again to find our next home.

Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meeting times that suit our needs to suit all parties concerned. Definitely recommend and wouldn't hesitate to use their services again in the future!

Smart Home Surveys responded very promptly and efficiently and produced a helpful report.

However they initially wanted full payment before even doing the survey. In this age of Scams I feel this is not a good policy. However after a phone call they agreed to me paying the full amount once they had done the survey to release the report which I felt was fair.

Very comprehensive report, and a comprehensive phone call with good detailed guidance following the report.

Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected.

The team are extremely friendly and they moved extremely quickly to both book the survey and to send me the report.

Thank you so much!

Great service. Friendly, easy, reliable. They don’t oversell and give honest advice. The service didn’t stop after the survey, they continued to connect me to local specialists to answer remaining questions. Thanks guys.

Adam gave us really useful advice as to what level of survey we required. They were communicative about the appointments and when one had to be rearranged. The report was timely and thorough. Would definitely recommend.

Very comprehensive survey - very helpful. We’re glad we went with the photographs.

Survey was easy to arrange, the recommendations in the report were easy to follow and the surveyor had clearly checked all areas where access was possible. When I asked a clarification question, this was swiftly answered. Great service, thank you Adam!

Very quick, professional, personal, caring and thorough service. Provided everything required very diligently. Their prices were great value.

The report was very comprehensive. The surveyor took the time to answer my questions on a follow-up call, which was included in the initial quote.

We used Smart Home Surveys on a property in London. All stages of the process have gone smoothly - from the website and automatic updates on the status of the survey to the survey report and follow up call with the surveyor.

The survey was done quickly and the report was comprehensive, giving us more confidence in buying the property. In addition it was great to be able to talk to the surveyor to get some more thoughts from him and ask questions.

Overall I strongly recommend Smart Home Surveys.

Smarthomesurveys carried out a 2015 valuation on my London property for capital gains tax purposes. The survey was carried out promptly and a clear report was provided. A great experience in what can be a very frustrating property sale process.

Super speedy and transparent process, thorough survey carried out and a very helpful call as part of the process to walk through findings. Would recommend!

Very thorough surveys were completed rapidly by Smart Home Surveys. Our surveyor provided clear guidance and context on issues identified. Turned to them for two properties.

The client service was excellent and delivered to a very high professional standard. The team provided valuable guidance on the key issues we needed to consider before completing the purchase. All our questions were handled promptly and efficiently, and we consistently received clear, timely, and practical advice in response to our enquiries.

Really good service end to end. Highly recommended for a L3 survey of a victorian period conversion in NW6 london. High quality work and good comms throughout. Thanks Alex and Adam.

I found them to be professional, honest and reliable. They came to view the property on the booked day and delivered the survey after a few days. The report was well researched and they were knowledgeable about my area and the broader market.