Thankyou for my smart post box . It is very good quality and does exactly as I wanted it to . I now no longer worry about parcels being left on the door step in the rain and on show . The guys that de... Toon meer
Bedrijf heeft geantwoord
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I have never received anything so well packaged for transport - and that includes fragile items too! Box is very well made and was easy to fit. I made a template from cardboard to mark the hole dri... Toon meer
Bedrijf heeft geantwoord
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Toon meer
Bedrijf heeft geantwoord
Bought: Smart Parcel Box® Personalised Extra Large This item came fairly quickly and I immediately cemented it into its place. It proved its worth next day for the arrival of our first parcel. Be a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Parcel Box®
Geschreven door het bedrijf
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Geschreven door het bedrijf
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Contactgegevens
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Verenigd Koninkrijk
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i dont do reviews
20 juni 2025
Antwoord van Smart Parcel Box®
Hello Terry,
We appreciate your feedback.
Smart Parcel Box Support
Delivery was prompt
Delivery was prompt, well packaged and the parcel box as described. All fixing screws and plugs provided.
Looks very smart in green.Am very pleased with it.Have had some very heavy rain and it is still nice and dry inside.
18 juni 2025
Antwoord van Smart Parcel Box®
Hello Charles,
We're happy to hear that the parcel box arrived promptly and in good condition, with all the fixings.
We're so pleased that you are very satisfied with its appearance and that it keeps deliveries dry.
Thanks for your positive feedback.
Smart Parcel Box Support
Antwoord van Smart Parcel Box®
Hello Sarah,
We're happy to hear that the Smart Parcel Box met your needs and arrived quickly.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Support
Arrived quickly was exactly as…
Arrived quickly was exactly as described and does what it said on the tin!
11 juni 2025
Antwoord van Smart Parcel Box®
Hello Mike,
We're happy to hear that your order arrived promptly and met your expectations!
Thank you for your positive feedback; we appreciate you taking the time to share.
Smart Parcel Box Support
Very quick delivery
Very quick delivery. Very sturdy & well wrapped to protect any damage. Very pleased.
19 juni 2025
Antwoord van Smart Parcel Box®
Hello Amanda,
We're happy to hear that you received your order quickly and in perfect condition!
We appreciate your positive feedback regarding the sturdy packaging.
Smart Parcel Box Support
Had the box for three weeks now - very satisfied
Had the box for three weeks now, and Royal Mail & couriers have finally noticed it and no longer leave items on the ground in front of it! Very satisfied.
29 mei 2025
Antwoord van Smart Parcel Box®
Hello Jerry,
We're happy to hear that the box is now working as intended, and your deliveries are more secure.
We appreciate you taking the time to share your positive experience!
Smart Parcel Box Support
Everything included
Easy to order, everything needed to fit was included. Larger than I really wanted but we have a regular delivery that never seems to arrive on the date in the email and, this was the smallest box that would take the parcel size. Looks well made and seems secure
28 mei 2025
Antwoord van Smart Parcel Box®
Hello Mick,
We're happy to hear that ordering was easy and the included parts worked for you.
We appreciate your feedback about the size and are glad it seems secure and well-made for your deliveries. Thanks for your review!
Smart Parcel Box Support
Antwoord van Smart Parcel Box®
Hello Martin,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Very good but for the lock
Very efficient service, arrived in good time and was what we were expecting. Good quality, it works well and looks great.
Only bad point it the lock, otherwise I would have given 5 stars. It’s advertised as a safety lock but it’s a simple locker style lock and not very secure. A more secure substantial lock is recommended.
23 mei 2025
Antwoord van Smart Parcel Box®
Hello Peter,
We're glad to hear that you found our service efficient and the product of good quality.
We appreciate your feedback regarding the lock. We'll consider your suggestion for a more secure lock in future product improvements. Thank you for your review.
Smart Parcel Box Support
Antwoord van Smart Parcel Box®
Hello Claire,
We're happy to hear that our Smart Parcel Box met your needs and that you received it quickly.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Support
Great company to deal with
Great company to deal with. Fast delivery, good communication and customer service. The Smart box itself is very high quality and can’t fault it.
28 mei 2025
Antwoord van Smart Parcel Box®
Hello Gavin,
We're happy to hear that you had a positive experience!
We appreciate your kind words regarding our fast delivery, communication, and the quality of the smart box.
Thanks for your feedback!
Smart Parcel Box Support
Great big parcel box
Great big parcel box. Now all my deliveries can fit inside and I know these will be left safe. Delivery was great. There was small dent on the top right corner but after contacting seller and send some pictures they offered few options and I decided to go for partial refund. Money was sent straight away. Easy to fit and looks very smart. Would definitely recommend getting one if you looking.
14 mei 2025
Antwoord van Smart Parcel Box®
Hello Edgars,
We're happy to hear that the Smart Parcel Box meets your needs and deliveries are now secure.
We appreciate you bringing the dent to our attention and are glad we could resolve it quickly.
Thank you for recommending our product!
Smart Parcel Box Support
Great item, service and communication!
15 mei 2025
Antwoord van Smart Parcel Box®
Hello Rob,
We're happy to hear that you had a great experience with our service and item.
Thank you!
Smart Parcel Box Support
Great product
Great product. Our second one (due to someone reversing into it). This time went for the green. Easy to attach to the wall.
21 mei 2025
Antwoord van Smart Parcel Box®
Hello John,
We're happy to hear you like our product and that it was easy to install.
We appreciate you purchasing it again and choosing the green this time. Fingers crossed, the same thing does not happen again!!
Thanks for the positive feedback!
Smart Parcel Box Support
High quality smart product and very…
High quality smart product and very functional. Quick delivery despite having been personalised.
22 mei 2025
Antwoord van Smart Parcel Box®
Hello Pat,
We're happy to hear you find our product functional and of high quality.
We appreciate your positive feedback regarding the quick, personalised delivery!
Smart Parcel Box Support
Great product and excellent service, thank you
Clever design. Extremely well packaged and delivered by a reputable courier. Nothing not to like!
21 mei 2025
Antwoord van Smart Parcel Box®
Hello Sandy,
We're happy to hear you appreciate the design and packaging!
We're glad you enjoyed your experience with our courier. Thanks for the positive feedback!
Smart Parcel Box Support
Solid box
This solid box has already proved useful. Arrived as described with privacy lid and bar code for deliveries.
25 april 2025
Antwoord van Smart Parcel Box®
Hello Gillian,
We're happy to hear that the SPB has already been useful!
We appreciate you mentioning the privacy lid and delivery bar code. Thanks for your positive feedback.
Smart Parcel Box Support
Quality product
Quality product. I especially like the barcode feature for delivery drivers, I not sure if they will use it, but its a good idea.
16 mei 2025
Antwoord van Smart Parcel Box®
Hello Paul,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Excellent service
Excellent service, good courier choice.The product is very sturdy and well made.
6 mei 2025
Antwoord van Smart Parcel Box®
Hello Austin,
Thank you for your kind words!
We're thrilled to hear you were happy with the service, delivery, and quality of your product. We appreciate your positive feedback and hope you enjoy your purchase.
Smart Parcel Box Support
Very impressed
Very impressed with the service from Smart Parcel Box from the easy ordering, the information given and the outstanding quality of the Parcel Box, the superb protective packaging and the swift delivery. Thank you very much.
29 april 2025
Antwoord van Smart Parcel Box®
Hello,
We are so happy to hear that you were impressed with our service!
We try to provide our customers with the best possible experience, from the initial ordering process to the delivery of their SPB. We appreciate your kind words about the quality of our products and the protective packaging we use.
Smart Parcel Box Support
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