SmileDirectClub - New Zealand Reviews 

AWFUL customer service at their call centre, they did not listen to what I was asking and hung up on me. They Continue to make me chase them up for incorrect payment dates and taking more money than stated upon agreement!! Have complained about service I have received, along with multiple other people I know having the same problem, we all get the same computer response “we will get back to you in 24-48 hours”. Load of crap , DO NOT recommend unless you want unhelpful rude service , no responses and to be scammed out of more money than what you’re signing up for 😋

We enjoyed a 5-Star service from Nicole today. Really lovely experience and my daughter is super excited. Thanks so much

Diane and Jackie were great! Informative, warm and welcoming! The process was easy and simple. The hardest part is there is none! You're in good hands with this team.

Friendly, helpful staff. Very accommodating staff who helped out with something to entertain my son

Diane at Smile Direct was so helpful and had all round positive energy. She made me feel comfortable during the 3D scan right through to signing up for my new smile journey.
Thanks Smile Direct 😊

🏞 Just left from an absolutey wonderful experience! [I'm on the bus now]

Diane & Tess made it Super welcoming😇

👩‍🏫 Diane educated me each step of the way, answered any questions I had and she made it an ultra comfortable and easy session.

✨ Lol it was a new experience for me, last I'd had my teeth checked was in primary school, so I was a bit nervous and shaky at the very start but Diane assured I'd be just fine and I was.
🗓 Looking forward towards closing the gap 😈

😁Watch out for A new sMiLe around town😉
Mwuahaha!
🌱 TY & Peace x

The process for having my follow-up re-scan was straightforward and the staff friendly and courteous. And I appreciated the free parking at this inner city location :)

Awesome customer service. One of the best customer service experiences i’ve had. Definitely worth the recommendation.

Amazing experience this morning with Diane. She made me feel very comfortable and was easy to talk to about what is, to me, a sensitive topic. Will highly recommend Smile Direct. Thanks again Diane!!

Rad was so nice, talked through everything. Made sure to answer all questions that I asked. Super friendly and professional. Explained everything in detail and made sure I understood everything that was going on and what was going to happen

The Impression Guide that accompanied the kit was easy to follow. I read through the entire booklet twice.

I recommend practice inserting and removing the trays several times before making the impressions, as the plates are stiff.

Finally take note that you have to use FedEx to return the kit!

Met our lovely smile guide Diane, she made me and my partner feel welcome which I'm grateful for. Definitely knows what shes doing and got me convinced it’s possible to get my teeth straightened! And I can’t wait to smile with CONFIDENCE! Thank you Diane for making the first step easy for me.

$30 kit: It's fun to make the impressions, fast delivery and shipping. This company covers the deliveries. Just phone fed ex for pick up, and they'll be there to take the package. It's free

Rad has been very friendly and I have given very clear information that I need. The equipment were so clean and the whole experience was so relax and professional

Awesome experience! Would highly recommend to others! Great customer service aswell!

I booked my daughter Lyric in for the 3d scan. Tess was our technician and she was great. We knew everything that was happening and she was very friendly which made my daughter feel comfortable. We can't wait to start our payments so that my daughter can feel and look as beautiful as she is, and gain the confidence that she has inside. Thank you Tess 😊

Nice and friendly staff, very good explanation of things involved and what to expect along with the results

Kind and caring faultless presentation.
I’m at the end of my treatment but wanted some small imperfections looked at. They were very professional and are extending my treatment all for no charge.
I will have more aligners and new retainers, all good!